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Service Agreement: General Terms and Conditions of Service
Coverage; Where Your Device Will Work
Our coverage maps are available at our stores and on our website. The specific network coverage you get
will depend on the radio transmissions your Device can pick up and Services you’ve chosen.
Our coverage
maps provide high level estimates of our coverage areas when using Services outdoors under optimal
conditions. Coverage isn’t available everywhere and Service speeds are not guaranteed. Service
speeds may depend on the Service purchased. Actual speeds will vary. Estimating wireless coverage,
signal strength, and Service speed is not an exact science. There are gaps in coverage within our
estimated coverage areas that, along with other factors both within and beyond our control (network
problems, network or Internet congestion, software, signal strength, your Device, structures, buildings,
weather, geography, topography, server speeds of the websites you access, etc.), may result in dropped
and blocked connections, slower Service speeds, or otherwise impact the quality of Service. Services
that rely on location information, such as E911 and GPS navigation, depend on your Device’s ability to
acquire satellite signals (typically not available indoors) and network coverage.
While your Device is
receiving a software update, you may be unable to use your Device in any manner until the software update
is complete.
Roaming
The term “roaming” typically refers to coverage on another carrier’s network that we may make available to
you based on our agreements with other carriers. These agreements may change from time to time and
roaming coverage is subject to change. Your ability to receive roaming coverage depends on the radio
transmissions your Device can pick up and the availability of roaming coverage. We make no guaranty that
roaming coverage will be available. Roaming coverage may exist both within and outside our network
coverage areas. Your Device will generally indicate when you’re roaming. Depending on your Services,
separate charges or limits on the amount of minutes used while roaming may apply. Certain Services may
not be available or work the same when roaming (including data Services, voicemail, call waiting, etc.).
About Data Services & Content
Our data Services and your Device may allow you to access the internet, text, pictures, video, games,
graphics, music, email, applications, sound and other materials (“Data Content”) or send Data Content
elsewhere. Some Data Content is available from us or our vendors, while other Data Content can be
accessed from others (third party websites, games, ringers, etc.). We make absolutely no guarantees about
the Data Content you access on your Device.
Data Content may be: (1) unsuitable for children/minors;
(2) unreliable or inaccurate; or (3) offensive, indecent or objectionable. You’re solely responsible for
evaluating the Data Content accessed by you or anyone on your account. We strongly recommend you
monitor data usage by children/minors.
Data Content from third parties may also harm your Device or its
software. To protect our network, Services, or for other reasons, we may place restrictions on accessing
