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Protect your SIM card with a PIN code

To get your SIM card PIN code, contact your wireless service provider.
Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > SIM Card.
3. Press the 

 key > Enable Security.

4. Type your SIM card PIN code.
5. Press the 

 key on the keyboard.

Change the SIM card PIN code

1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > SIM Card.
3. Press the 

 key > Change PIN2 Code.

User Guide

SIM card 

268

Summary of Contents for 9788

Page 1: ...BlackBerry 9788 Smartphone User Guide Version 6 0 To find the latest user guides visit www blackberry com docs smartphones...

Page 2: ...SWDT643442 941426 0519104425 001...

Page 3: ...one 40 Phone basics 40 Emergency calls 42 Volume 43 Voice mail 44 Speed dial 46 Call waiting call forwarding and call blocking 47 Fixed dialing and smart dialing 48 Conference calls 51 Call logs 52 Mu...

Page 4: ...es and attachments 117 File and attachment shortcuts 120 Troubleshooting Attachments 121 Media 122 Music 122 Podcasts 125 Videos 127 Video camera 128 Camera 130 Pictures 132 Voice notes 134 Ring tones...

Page 5: ...hronizing calendar 168 Calendar options 170 Troubleshooting Calendar 171 Contacts 173 Contact basics 173 Customizing contacts 174 Synchronizing contacts 176 Personal distribution lists 178 Multiple co...

Page 6: ...the prompt that appears before you delete items 190 Typing 191 Typing basics 191 Typing input methods 191 Typing options 192 Spelling checker 193 Custom dictionary 194 Word Substitution 195 Typing sh...

Page 7: ...ck your movement 206 Get your GPS location 207 Prevent others from tracking your location 207 Turn off location aiding 207 Troubleshooting GPS technology 208 Maps 209 Map basics 209 Map options 212 Ma...

Page 8: ...36 Mobile network 238 WLAN technology 242 Bluetooth technology 248 Bluetooth technology basics 248 Bluetooth technology options 251 Troubleshooting Bluetooth technology 254 Power and battery 256 Turn...

Page 9: ...from your contact list to your SIM card 266 Change or delete a SIM card contact 267 Store text messages on your SIM card 267 Change the display name for a phone number 267 About SIM card security 267...

Page 10: ...ta synchronization conflicts 305 About backing up and restoring device data 305 Empty the deleted items folder on your computer from your device 306 Troubleshooting Synchronization 306 Accessibility o...

Page 11: ...Glossary 325 Legal notice 330 Legal notice 335...

Page 12: ...e trying to set up an Internet email account for example Google Mail or Windows Live Hotmail or a new email address for your device and do not see this option contact your administrator or wireless se...

Page 13: ...torefront the BlackBerry Desktop Software or the Application Center Data charges might apply when you add or use an application over the wireless network For more information contact your wireless ser...

Page 14: ...es If the Message Services field appears change this field to the appropriate email account If the Use Auto Signature check box is not selected select it Place your cursor in the field that appears Fo...

Page 15: ...the USB Drive option If you want to transfer media files that are protected with DRM in the dialog box that appears on your device select the media transfer option 3 If necessary type a password Your...

Page 16: ...nization tool of the BlackBerry Desktop Software to reconcile email in personal folders For more information see the Help in the BlackBerry Desktop Software Getting to know your smartphone Find out ab...

Page 17: ...a video press to zoom in or out Left Convenience key Open the Voice Dialing application You can also customize this key Right Convenience key Open the camera Autofocus Take a picture You can also cus...

Page 18: ...o another app Press and hold the key Click an app Note The other app might still be running in the background Open an app with a convenience key Press a convenience key on the side of your device Note...

Page 19: ...onnections Set up wireless connections such as a Bluetooth connection Help Find the user guide here or click Help in a menu Tips Managing indicators Indicators tell you that there is something new or...

Page 20: ...phones Click your device model and then click the Icons and Indicators guide Feature availability The following items affect the availability of features on your BlackBerry device The features discuss...

Page 21: ...set by your administrator on the Home screen or in a folder click the Options icon Click Security Security Status Information View IT Policy Wireless service provider Features such as text messaging...

Page 22: ...pular options Highlight and click an area at the top of the Home screen to access options such as changing your ring tone setting the alarm viewing notifications and turning on or off network connecti...

Page 23: ...chitemthathasthisindicator Forexample toremove it from the Messages icon click the icon Remove the unopened message indicator In the Messages app do one or more of the following Open all of your messa...

Page 24: ...e Browser app or the Music app run in the background which uses battery power In an app press the key Close Switch your vibrating notifications to sound notifications or LED notifications lower the vo...

Page 25: ...on Press the key Options Email Preferences Receive only the first section of long email messages and choose whether to download more On the Home screen click the Messages icon Press the key Options Me...

Page 26: ...sktop and select the appropriate option for your computer Related information Set a device password 269 Turn on encryption 138 Tips Updating your software Updated BlackBerry Device Software and BlackB...

Page 27: ...ce 1 If the Setup application does not appear automatically on the Home screen or in a folder click the Setup icon 2 Click a section to change options or to complete a short series of prompts that hel...

Page 28: ...a folder Press the key Delete Find or hide an application icon Depending on your theme you might not be able to hide some application icons On the Home screen or in a folder do any of the following T...

Page 29: ...Berry App World storefront the BlackBerry Desktop Software or the Application Center You might also be able to download applications from a web page try visiting mobile blackberry com from your BlackB...

Page 30: ...uter using a USB cable 2 Do one of the following If you want to transfer most types of files in the dialog box that appears on your device select the USB Drive option If you want to transfer media fil...

Page 31: ...lackBerry device or on a media card click All Music Find and click a song To use a voice note that you recorded click All Voice Notes Find and click a voice note To use a preloaded alert click All Ale...

Page 32: ...key Edit 4 Press the key Add Picture 5 Find highlight and click a picture 6 If necessary move the crop box to the portion of the picture that you want to use 7 Press the key Crop Save 8 Press the key...

Page 33: ...you type change the Style field to Predictive 4 Press the key Save Find more information Help on your device Find step by step instructions in the user guide for your BlackBerry device Click Help on...

Page 34: ...in a phone number field Press the Alt key and the letter key Insert a plus sign when typing a phone number Press O Turn on or turn off the speakerphone during a call Press the key on the keyboard Stop...

Page 35: ...messages Press the Alt key and O View voice mail messages Press the Alt key and V View text messages Press the Alt key and S View call logs Press the Alt key and P View all your messages Press the ke...

Page 36: ...Move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view Press G Typing shortcuts Depending on the typing input language...

Page 37: ...t Shift key or Right Shift key and on the trackpad slide your finger left or right Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace Delete key Copy highlighted text P...

Page 38: ...ight need to turn on shortcuts in the browser options Depending on the typing input language that you are using some shortcuts might not be available Insert a period in the web address field Press the...

Page 39: ...hortcuts Depending on the typing input language that you are using some shortcuts might not be available For shortcuts to work in Day view press the key Options Click Calendar Display and Actions Clea...

Page 40: ...entation Press F Note You can change what happens when you type on the Home screen To search for text in a presentation you must view the presentation in text view or in text and slide view Map shortc...

Page 41: ...Related information Change the language 200 User Guide Shortcuts 39...

Page 42: ...and receive text messages Related information About multiple phone numbers 53 My phone number appears as Unknown in the Phone application 57 Make a call 1 Do one of the following If your BlackBerry d...

Page 43: ...ed Profile To change your ring tone click Phone To change notifiers or reminders click to expand a section Click an option 3 In the Ring Tone Notifier Tone or Reminder Tone field do one of the followi...

Page 44: ...out using a headset You can purchase an optional headset to use with your BlackBerry device If you use a headset you can use a headset button to answer or end a call or to turn on or turn off mute dur...

Page 45: ...not send and receive messages or browse web pages If your device supports GPS and you make an emergency call an emergency operator might be able to use GPS technology to find your approximate location...

Page 46: ...ed headset 1 From the Home screen press the key 2 Press the key Options In call Settings 3 Change the Phone Call Audio field or Headset Call Audio field 4 Press the key Save Voice mail About your voic...

Page 47: ...ore information contact your wireless service provider 1 Call your wireless service provider s voice mail system 2 Listen to your options and follow the audible prompts Related information I can t cha...

Page 48: ...e screen press the Send key 2 Press the key View Speed Dial List 3 In the Speed Dial Numbers list click an unassigned key 4 Click a contact 5 If necessary click a phone number for the contact To make...

Page 49: ...your wireless service provider must set up your SIM card or BlackBerry device for this service 1 From the Home screen press the key 2 Press the key Options Call Forwarding To forward all calls to a c...

Page 50: ...and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password Depending on your wireless service provider and wireless network this featur...

Page 51: ...up your SIM card for this service and provide you with a SIM card PIN2 code 1 From the Home screen press the key 2 Press the key Options FDN Phone List 3 Press the key Enable FDN Mode 4 Type your PIN2...

Page 52: ...he organization Related information I can t make or receive calls 57 Set the default country code and area code 1 From the Home screen press the key 2 Press the key Options Smart Dialing 3 Set the Cou...

Page 53: ...der or your wireless service plan this feature might not be supported If your BlackBerry device is connected to a CDMA network you cannot join more than two contacts to a conference call 1 During a ca...

Page 54: ...he status of recent calls by showing either a missed call indicator placed call indicator or received call indicator A call log also includes the date of the call the phone number and the estimated du...

Page 55: ...key Save View or hide call logs in the Messages application You can set your BlackBerry device to show call logs including missed calls in the Messages application 1 From the Home screen press the ke...

Page 56: ...number you can make calls using your active phone number only but you receive calls to all phone numbers If you are already on a call you can receive calls to all phone numbers If your wireless servic...

Page 57: ...prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click...

Page 58: ...e to your BlackBerry device To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device visit www shopblackberry com Turn on TTY support 1 From the Home screen...

Page 59: ...options dial the full phone number including the country code and area code for your contact If you re not receiving calls verify that call blocking and call forwarding are turned off Your device or...

Page 60: ...rts this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone Verify that your keyboard is unlocked Verify that the language that you use to say voice commands...

Page 61: ...features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your device contact y...

Page 62: ...at is in your contact list For example if the contact has a work number and a mobile number you can say call contact name work to call the work number Call extension extension number Say this voice co...

Page 63: ...selects the best match and dials the phone number automatically 1 On the Home screen or in a folder click the Options icon 2 Click Call Management Voice Dialing 3 Set the Choice Lists field to Always...

Page 64: ...a hands free car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone Verify tha...

Page 65: ...ise activation password use this option to associate your device with your work email account using the BlackBerry Enterprise Server If you are trying to set up an Internet email account for example G...

Page 66: ...ars To ignore the suggested spelling press the key To ignore all instances of the suggested spelling press the key Ignore All To add the word to the custom dictionary press the key Add To Dictionary T...

Page 67: ...ail account click Email Account Management Click an email account Press the key Edit 3 Type a signature 4 Press the key Save Your signature is added to your email after you send it Change the email ad...

Page 68: ...d one or more personal email accounts If you associate your device with more than one email account multiple email account icons might appear on your device in addition to the main Messages icon For m...

Page 69: ...click the Messages icon To save an email or PIN message highlight an email or PIN message Press the key Save To save a text message open a conversation and highlight a text message Press the key Save...

Page 70: ...ag properties Press the key Save To remove a flag click Clear Flag Note If you make changes to a flag in an email that you sent the changes are reflected only on your BlackBerry device and are not sen...

Page 71: ...e a separate icon might already appear by default 1 On the Home screen click the Messages icon 2 Press the key Options Inbox Management To hide messages from specific email accounts in the Email Accou...

Page 72: ...lder 3 Highlight a folder 4 Press the key To add a folder click Add Folder To move a folder click Move Folder Click the new location To rename a folder click Rename Folder To delete a folder click Del...

Page 73: ...Select the Use Out Of Office Reply check box 5 In the field that appears type a reply 6 If you use IBM Lotus Notes in the Until field set the date on which the out of office reply should turn off 7 P...

Page 74: ...vices field appears set this field to the appropriate email account 4 Clear the Download Images Automatically check box 5 Press the key Save To view pictures in an HTML email message press the key Get...

Page 75: ...kBerry device displays the email addresses of recent contacts who are not in your contact list 1 On the Home screen click the Messages icon 2 Press the key Options Message Display and Actions 3 Clear...

Page 76: ...key Options Email Preferences 3 If the Message Services field appears set this field to the appropriate email account 4 Press the key Folder Redirection 5 Clear the check box beside the Sent Items fol...

Page 77: ...that filter higher in the list Create an email filter To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your...

Page 78: ...a wildcard character to represent the rest of the contact or email address Subject Specify the text that the email filter should search for in the Subject field of your email Message Specify the text...

Page 79: ...vice these email messages should be filed or deleted in your email application Likewise any changes that you make to email messages in the email application on your computer should be reflected on you...

Page 80: ...ackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen click the Messages icon 2 Press the key Options Email Reconciliation 3 If the...

Page 81: ...uses a BlackBerry device or a BlackBerry enabled device and you know that contact s PIN you can send them PIN messages PIN messages are not routed through your email account When your PIN message is...

Page 82: ...sage In a message press the key To reply to a message click Reply or Reply to All To forward a message click Forward or Forward As Related information I can t send messages 110 Check spelling You can...

Page 83: ...press the key Add Bcc Create a link for a PIN You can create a link for a PIN in a message calendar entry task or memo If you click the link you can send a PIN message When you are typing text type p...

Page 84: ...w Saved Messages Highlight the message Press the key Delete If necessary delete the message from your message inbox as well To delete a range of messages highlight a message Press and hold the Shift k...

Page 85: ...1 On the Home screen click the Messages icon 2 Press the key Options Message Display and Actions 3 Change the Auto Open Newest Message After Removing Device From Holster field 4 Press the key Save Hi...

Page 86: ...iCalendar avi mpg or mov If you have more than one phone number associated with your BlackBerry device your device sends text messages using the first phone number that appears in the My Number field...

Page 87: ...ght prevent you from accidentally sending a message if you plan to include several lines of text 1 On the Home screen click the Text Messages icon 2 Press the key Options Text Messaging 3 In the Gener...

Page 88: ...cipient select the Confirm Delivery check box To receive notification when the recipient opens the message select the Confirm Read check box 4 Press the key Save Stop a message from sending You can st...

Page 89: ...ge Do one of the following To delete an individual message from the history highlight the message Press the key Delete Message To delete all the messages from the history and keep the chat open when y...

Page 90: ...his name appears only in the history of your text messages and not in messages that you send 5 Press the key Save Change how a message inbox displays messages 1 On the Home screen click the Messages i...

Page 91: ...SIM card Set how long your device stores messages 1 On the Home screen click the Messages icon 2 Press the key Options Message Display and Actions 3 Change the Days To Keep Messages field 4 Press the...

Page 92: ...the key Options Message Display and Actions 3 Change the Auto Open Newest Message After Removing Device From Holster field 4 Press the key Save Hide the new or unopened message indicator 1 On the Home...

Page 93: ...m Settings Cell Broadcasting 3 Select the Enable Cell Broadcasting check box If one or more cell broadcast channels appear on the screen select the check box beside the channel If no cell broadcast ch...

Page 94: ...Note Even though you do not receive blocked messages on your BlackBerry device blocked messages might contribute to data usage in your wireless service plan You can stop email messages from being forw...

Page 95: ...r that supports accessing files on your organization s network you can preview files from your organization s network and save the files to your device or attach them directly to email messages withou...

Page 96: ...ent or Download File 3 Click the folder that you want to save the file or attachment in 4 Click Save To stop downloading an attachment in a message highlight an attachment that you are downloading Pre...

Page 97: ...essage recipients of your email message can view your contact information or add it to the contact list on their BlackBerry device When you open an email message that contains a vCard contact attachme...

Page 98: ...ice uses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email and PIN messages 1 When you are composing a m...

Page 99: ...al signature indicator 2 Press the key Import Sender s certificate Add a certificate from an attachment 1 In a message click the certificate attachment at the end of the message 2 Click Retrieve Certi...

Page 100: ...s more data to verify the digital signature Your device trusts the certificate chain The sender s email address does not match the email address of the certificate subject or the sender s certificate...

Page 101: ...ncrypted Attachment Support field to Automatic To download attachments in encrypted messages manually change the Encrypted Attachment Support field to Manual To prevent your BlackBerry device from dow...

Page 102: ...ult message classification when you send a message to a contact that you have not sent a message to or received a message from previously If you have sent a message to or received a message from the c...

Page 103: ...ions aren t available on my device Try performing the following actions Verify that the email account that you re using supports all signing and encryption options If you use message classifications v...

Page 104: ...er with an email account on an IBM Lotus Domino server 7 0 or later You must import your IBM Lotus Notes ID file using Lotus iNotes previously known as IBM Lotus Domino Web Access or using the BlackBe...

Page 105: ...secure method let the recipient know what the pass phrase is Attach a PGP key to a message You can attach a PGP key to email messages and PIN messages 1 When composing a message press the key Attach P...

Page 106: ...he message includes a certificate server attachment Add connection information for a certificate server from a message 1 In a message highlight the certificate server indicator 2 Press the key Import...

Page 107: ...messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages 1 On the Home screen or in a folder click the Options...

Page 108: ...se forward or reply to based on the classification that you assign to the message Your administrator specifies the message classifications that you can use If you receive a message that uses message c...

Page 109: ...ommended for use 1 On the Home screen or in a folder click the Options icon 2 Click Security PGP 3 Clear the Warn about problems with my PGP keys check box 4 Press the key Save To turn on the prompt a...

Page 110: ...field Press Q Move to the last cursor position after you close and reopen a received email or PIN message Press G Move to the next message Press N Move to the previous message Press P In your message...

Page 111: ...an attachment Press F Move to the last cursor position after closing and reopening a file or an attachment Press G In a spreadsheet Move to a specific cell Press G View the content of a cell Press the...

Page 112: ...ting Table Press the key Register Now Generate an encryption key Verify that data service is turned on Resend the message Related information Turn on or turn off a network connection 223 Wireless cove...

Page 113: ...not receiving email messages from personal folders on my computer If your BlackBerry device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry...

Page 114: ...rt or doesn t appear Try the following actions Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections If More available appears at the end of the mes...

Page 115: ...s that your SIM card doesn t support I can t attach a file to a text message Depending on your wireless service provider if you attach a video you might not be able to attach another file or create a...

Page 116: ...com go devices Related information Feature availability 18 A skipped content bar appears in a document More content is available for you to download to your BlackBerry device 1 To download the content...

Page 117: ...at supports this feature For more information contact your wireless service provider or administrator 1 In a message meeting invitation or calendar entry press the key 2 If necessary click Retrieve At...

Page 118: ...ield type the path for the file 3 If necessary type the credentials that you use to connect to your organization s network To view the file click the file Depending on the file type the file might not...

Page 119: ...content such as tables pictures footnotes text boxes or comments 1 In a file highlight a link 2 Press the key Open Link or Retrieve To return to the file press the key Set font options for a file or...

Page 120: ...wnload Attachment Yes View tracked changes in a document In a document press the key Show Changes To hide tracked changes press the key Hide Changes View the table of contents in a document Depending...

Page 121: ...with letters change the Display Labels field to Yes 2 Press the key Save Move around pages in a multipage tif file In a multipage tif file press the key To view a list of pages in a multipage tif file...

Page 122: ...ter closing and reopening a file or an attachment Press G In a spreadsheet Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V Click a worksheet Vi...

Page 123: ...sections If More available appears at the end of the message or attachment press the key More or More All If part of a Google Mail conversation doesn t appear press the key More of Conversation If yo...

Page 124: ...edia file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again Shuffle or repeat songs 1 On the Home screen click the Media icon Music icon 2 Do o...

Page 125: ...Automatic Playlist Type a name for the playlist Click the plus sign to add criteria for artists albums or genres 3 Press the key Save Add the song that is playing to a playlist 1 When playing a song p...

Page 126: ...ated information Mute a call 41 Amplify the volume using the audio boost feature 124 Improve sound quality for media files 124 Amplify the volume using the audio boost feature The audio boost feature...

Page 127: ...ick a media type 3 If necessary click a category 4 Highlight a media file 5 Press the key Properties Change the amount of time before the media player screen closes If you pause or stop a media file f...

Page 128: ...thers on the call but they cannot hear you Related information Mute a call 41 Amplify the volume using the audio boost feature 124 Improve sound quality for media files 124 Amplify the volume using th...

Page 129: ...on when you play a video By default the backlighting is designed to turn off after a period of time to conserve battery power 1 On the Home screen click the Media icon 2 Press the key Media Options 3...

Page 130: ...fy the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ring tones and videos 1 On the Home screen cli...

Page 131: ...uality of videos that you record 1 On the Home screen click the Media icon Video Camera icon 2 Press the key Options 3 Select the Video Light checkbox 4 Press the key Save To turn off video lighting c...

Page 132: ...click the Camera icon 2 To switch between flash settings click the flash icon at the bottom of the screen When you close the camera the flash setting is saved Change the camera scene mode You can cha...

Page 133: ...gital zoom for the camera 1 On the Home screen click the Camera icon 2 Press the key Options 3 Clear the Digital Zoom check box 4 Press the key Save Change the review duration of the pictures that you...

Page 134: ...Press the key Save Pictures Zoom pan or rotate a picture In a picture do one of the following To zoom in to the picture click the trackpad To zoom out from the picture press the key To pan the picture...

Page 135: ...y View List or View Thumbnail Create a picture folder 1 On the Home screen click the Media icon Pictures icon 2 Press the key New Folder 3 If necessary change the location that the folder is created i...

Page 136: ...es icon 2 Click the Camera Pictures folder Voice notes Record a voice note 1 On the Home screen or in the Applications folder click the Voice Notes Recorder icon 2 Click the record icon 3 Do any of th...

Page 137: ...g tones and videos 1 On the Home screen click the Media icon 2 Press the key Media Options 3 Select the Audio Boost checkbox 4 Read the warning on the screen and if you want to proceed click Yes 5 Pre...

Page 138: ...lick the icon To move to the previous media file or the beginning of the media file that is currently playing click the icon To fast forward or rewind a media file click the progress bar On the trackp...

Page 139: ...aired after you run the repair feature you might want to try formatting it View the amount of memory used by media files 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Memory U...

Page 140: ...an encryption key that your device generates your device password or both If you encrypt the files using an encryption key that your device generates you can only access the files on your media card...

Page 141: ...the key Import Pictures Folders that contain pictures that are not saved in the Picture Library folder or Camera Pictures folder appear 3 Select the check boxes beside the folders that you want to imp...

Page 142: ...Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your...

Page 143: ...ce as a USB memory drive 13 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry devices and YouTube for BlackBerry devices Y...

Page 144: ...e formats for your device visit www blackberry com docs smartphones and click Multimedia Media Types Supported on BlackBerry Smartphones Media shortcuts Depending on the typing input language that you...

Page 145: ...rd a video Press the Volume Down key Take a picture Press the Right Convenience key on the side of your device Troubleshooting Media My device is not using the correct ring tone or wallpaper If you ar...

Page 146: ...om using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your de...

Page 147: ...ackBerry device correctly For more information about inserting a media card into your device see the printed documentation that came with your device In your media card options if there is a message t...

Page 148: ...ou can create contact alerts which alert you when particular contacts call you or send you a message Contact alerts are always turned on and do not turn off unless you select the All Alerts Off profil...

Page 149: ...rate Only profile If you do not want to be notified with the assigned ring tone or alert you can select the All Alerts Off profile 1 On the Home screen click the Sound and Alert Profiles icon 2 Click...

Page 150: ...mart card your device is accessing data on the smart card Amber The battery power level for your device is low or your device is turned off and is charging You cannot turn off the notification for the...

Page 151: ...vibrations that you set in your sound profile and there is no setting for the number of rings if you do not subscribe to voice mail Your device vibrates or rings until the caller or the wireless netwo...

Page 152: ...tween tabs that are open open a new tab without closing another or close the current tab without closing the entire browser If you open a link that is in a message calendar entry or memo the link auto...

Page 153: ...e key Find Next or Find Next on Page View a list of web pages that you visited recently 1 On the Home screen click the Browser icon 2 Press the key History Return to the home page To perform this task...

Page 154: ...n address for a picture pause on or highlight a picture Press the key Copy Image Link To paste the address press the key Paste Send a web address 1 On the Home screen click the Browser icon To send a...

Page 155: ...You can add bookmarks for web pages that you visit frequently When you add a bookmark you can set whether you want the browser to check the web page for updates periodically Bookmarks for web pages t...

Page 156: ...n click the Browser icon 2 Press the key Bookmarks 3 Highlight a bookmark 4 Press the key Move 5 Click the new location Add rename or delete a bookmark folder for web pages 1 On the Home screen click...

Page 157: ...2 Press the key Options 3 In the General section do one of the following To change the home page in the Home Page field type a web address To use your home page as the start page when you first open t...

Page 158: ...ey Options 3 In the Web Content section change the Default text encoding field 4 Press the key Save Receive a prompt before you close the browser or stream media from the Internet 1 On the Home screen...

Page 159: ...the Browser icon 2 Press the key Options 3 In the Privacy Security section select the Enable Geolocation check box 4 Press the key Save When you visit a website that requests your location a dialog b...

Page 160: ...this field to Allow Weak To accept only data with strong digest algorithms change this field to Strong Only To be prompted to accept data with weak digest algorithms change this field to Prompt Depen...

Page 161: ...ilable For example you can receive updates for weather reports stock quotes or breaking news When your device receives an update a new browser push message might appear in the messages application or...

Page 162: ...Advanced System Settings Browser Push 3 Clear the Enable Push check box 4 Press the key Save Browser shortcuts To use browser shortcuts you might need to turn on shortcuts in the browser options Depe...

Page 163: ...n a web page Your BlackBerry device might not support the size or file format of the song or video file I receive a prompt to switch networks when I stream a song or video If you receive a prompt to s...

Page 164: ...Related information Close an application so that it is not running in the background 214 Open close or switch between tabs 13 User Guide Browser 162...

Page 165: ...ate click Go To Today Schedule a meeting or an appointment To invite participants to a meeting your work email account must use a BlackBerry Enterprise Server that supports this feature 1 On the Home...

Page 166: ...our device you can schedule and manage appointments and meetings in each calendar For more information contact your wireless service provider 1 On the Home screen click the Calendar icon 2 Press the k...

Page 167: ...ine it the meeting is deleted from the email application on your computer View your calendar when responding to a meeting In a meeting invitation press the key View Calendar To return to the meeting i...

Page 168: ...prise Server that supports this feature If you do not have the option to delegate a meeting invitation you might be able to forward meeting invitations instead You might not have the option to delegat...

Page 169: ...BlackBerry device recognizes When the conference call meeting starts participants who have a BlackBerry device can enter the conference call meeting with the Join Now option if their device supports...

Page 170: ...ognize fields in a contact calendar entry or email account some data or email can t be synchronized or reconciled If wireless data synchronization or wireless email reconciliation isn t available on y...

Page 171: ...kup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted...

Page 172: ...y fields To change the day that displays as the first day of the week in Week view change the First Day Of Week field To hide free time in Agenda view clear the Show Free Time in Agenda View check box...

Page 173: ...than the number of days that you set Show tasks in the calendar 1 On the Home screen click the Calendar icon 2 Press the key Options Calendar Display and Actions 3 Select the Show Tasks check box 4 P...

Page 174: ...ht not appear in the meeting notification if the meeting organizer is not using a BlackBerry device that supports the Join Now feature or if the meeting organizer did not enter the conference call inf...

Page 175: ...ame 4 To change the name of the field place the cursor in the field Press the key Change Field Name Type a name for the field Press the key on the keyboard 5 Type the information that you want to add...

Page 176: ...t name 4 Press the key on the keyboard 5 Press the key To add a contact to your contact list click Add to Contacts To add all the contacts click Add All to Contacts To view information for a contact c...

Page 177: ...apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the contact list the task list and the me...

Page 178: ...onize your organizer data and email For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer...

Page 179: ...ost stolen or corrupted by an unforeseen issue About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry device and in...

Page 180: ...tion lists that you create on your BlackBerry device do not appear in the email application on your computer 1 On the Home screen click the Contacts icon 2 Press the key New Group 3 Type a name for th...

Page 181: ...ess the key Select Contacts 3 Click a contact list Change the default contact list 1 On the Home screen or in a folder click the Options icon 2 Click Device Advanced System Settings Default Services 3...

Page 182: ...e Sort By field 5 Press the key Save Troubleshooting Contacts Contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field...

Page 183: ...from changing you must change the options in each application that is replacing your contact pictures Related information Add a contact picture for caller ID 30 Change or delete a contact picture 175...

Page 184: ...Zone field to Prompt To have your device update the time zone automatically when it detects a new time zone change the Auto Update Time Zone field to On 4 Press the key Save Related information The ti...

Page 185: ...2 Press the key Set Alarm 3 On the trackpad slide your finger up or down to highlight On or Weekdays 4 Click the trackpad At the top of the Home screen a clock indicator appears To set additional alar...

Page 186: ...check box To turn off the connection to the wireless network so that your device does not receive phone calls or messages when bedside clock mode is turned on select the Disable Radio check box To tu...

Page 187: ...Time field is set to Automatic press the key Update Time If you have traveled to a different time zone set the Time Zone field to display the correct time zone If you are in a region that has recentl...

Page 188: ...the memo 2 Press the key Save Send a task or memo 1 On the Home screen or in the Applications folder click the Tasks icon or MemoPad icon 2 Highlight a task or memo 3 Press the key Forward As 4 Click...

Page 189: ...device these email messages should be filed or deleted in your email application Likewise any changes that you make to email messages in the email application on your computer should be reflected on...

Page 190: ...ccount uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your device over the wireless network To restore synchronized organizer data over the wireless ne...

Page 191: ...an one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task...

Page 192: ...appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click the application icon for an application that prompts you before you delete i...

Page 193: ...select the highlighted suggestion and start typing a new word press the Enter key To select the highlighted suggestion and continue typing the same word click the word To ignore the suggestions keep...

Page 194: ...ntacts in the list that appears when you type 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Typing 3 For a keyboard click Advanced Style Options 4 Clear the Names...

Page 195: ...ing You can check spelling in messages calendar entries tasks or memos that you create 1 Press the key Check Spelling 2 Do any of the following To accept the suggested spelling click a word in the lis...

Page 196: ...ods words that you add to your custom dictionary are displayed in the list that appears when you type Add change or delete a word in the custom dictionary 1 On the Home screen or in a folder click the...

Page 197: ...eld type the text to replace 5 In the With field do one of the following Type replacement text To insert a macro for example the current date or time press the key Insert Macro 6 Do one of the followi...

Page 198: ...right For example to type press and hold U and slide your finger left until appears Release the letter key when the accented or special character appears Type a number in a text field Press and hold...

Page 199: ...st letter in the word once Highlight a letter in the list Press the letter key for the next letter in the word once Highlight a letter combination Click the trackpad Continue typing the word I cannot...

Page 200: ...Left Side Convenience Key Opens field 4 Press the key Save Change the default currency symbol 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Keyboard 3 Change the...

Page 201: ...field 4 Press the key Save Turn off trackpad sounds 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Trackpad Sensitivity 3 Clear the Audible Roll check box 4 Press...

Page 202: ...To change the typing language change the Typing Language field To change the language for voice commands change the Voice Dialing Language field 3 Press the key Save Use a shortcut for switching typi...

Page 203: ...ware Delete a language You can delete languages that you do not use to increase the amount of space available 1 On the Home screen or in a folder click the Setup icon 2 Click Languages Manage Language...

Page 204: ...light Timeout field To stop the backlight from adjusting to lighting conditions clear the Automatically Dim Backlight check box 4 Press the key Save Related information The screen turns off 205 Use a...

Page 205: ...on highlight the icon Press the key Hide To show all hidden application icons press the key Show All To stop hiding an application icon highlight the icon Press the key Hide A check mark should not ap...

Page 206: ...t field to Greyscale To use reverse contrast for the screen display change the Color Contrast field to Reverse Contrast 3 Press the key Save Turn on flashing LED notification for wireless coverage 1 O...

Page 207: ...s your device wallpaper 12 Find or hide an application icon 11 Switch themes 25 No application opens when I press a Convenience key Try the following If you have not done so assign an application to t...

Page 208: ...operator might be able to use GPS technology to estimate your location Note In an emergency always provide the emergency operator with as much information as possible Emergency operators might not be...

Page 209: ...2 Click Device Location Settings 3 Change the Location Services field to Location Off 4 Press the key Save Turn off location aiding Depending on your wireless service provider and wireless network thi...

Page 210: ...ur device to open sky If you are indoors move close to a window If you have paired your BlackBerry device with a Bluetooth enabled GPS receiver verify that the Bluetooth enabled GPS receiver is turned...

Page 211: ...location to get directions to this location from your current location press the key Navigate to Here Your device must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver...

Page 212: ...Repeat step 3 to specify an ending location 5 To change the route options click Route Options Select or clear the check box beside one or more route options Click OK 6 Click Search Pan a map To pan a...

Page 213: ...icon 2 On a map press the Clear Map Add a bookmark for a location or route 1 On the Home screen click the Maps icon 2 On a map press the key Add As Favorite OK Rename a bookmark for a location or rou...

Page 214: ...ated information Set options for backlighting 202 Set the GPS receiver that you use to track your movement To perform this task if you don t have an internal GPS receiver you must pair your BlackBerry...

Page 215: ...Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If yo...

Page 216: ...the background and switch to another application To switch to another application press and hold the key until the application switcher appears Click an application icon If the application icon that...

Page 217: ...PayPal account you can buy and download items over the wireless network to your device To download BlackBerry App World visit www blackberryappworld com For more information about managing application...

Page 218: ...Berry device from the BlackBerry App World storefront By default your BlackBerry device comes with BlackBerry Messenger You can use BBM to chat with people who have a BlackBerry device by sending and...

Page 219: ...ize of an application database 1 On the Home screen or in a folder click the Options icon 2 Click Device Device and Status Information 3 Press the key Database Sizes Troubleshooting Applications I can...

Page 220: ...ate is a complete software update your device data is backed up on your device and restored during the installation process Depending on the options that your wireless service provider or administrato...

Page 221: ...white screen If encryption is turned on you might need to type your password at various times during the installation process Return to or delete the previous version of the BlackBerry Device Software...

Page 222: ...y Desktop Software Troubleshooting BlackBerry Device Software I cannot update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or a...

Page 223: ...erry Device Software Try performing the following actions Delete media files display languages or third party applications that you do not use Transfer media files that you have stored in the BlackBer...

Page 224: ...vel for the area in which you are using your BlackBerry device For more information about wireless coverage areas contact your wireless service provider Indicator Description Provides information abou...

Page 225: ...he network connections that were turned on previously click Restore Connections Turn on or turn off data service or set roaming options Depending on your wireless service plan you might be able to tur...

Page 226: ...er Switch wireless networks manually To perform this task your wireless service plan must include this service and your BlackBerry device must be connected to a GSM or UMTS network Your device is desi...

Page 227: ...screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Mobile Network Options To connect to CDMA networks only set the Network Technology field to 1XE...

Page 228: ...red wireless network list To perform this task your BlackBerry device must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported 1 On the Ho...

Page 229: ...k I cannot connect to the mobile network Try the following actions If your BlackBerry device uses a SIM card verify that your SIM card is inserted in your device correctly If your device normally conn...

Page 230: ...that the Network Technology field is not set to 1XEV On the Home screen click the Manage Connections icon Click Mobile Network Options If the Network Technology field is set to GSM UMTS verify that th...

Page 231: ...or click the Manage Connections icon 2 Click Set Up Wi Fi 3 If you want to connect to a public hotspot or to a Wi Fi network that does not require authentication select the Show Open networks only ch...

Page 232: ...onnect to your saved networks click Move Click a new location To delete the saved network click Delete Related information Options for saved Wi Fi networks 230 Prevent your device from connecting to a...

Page 233: ...he IP address for your device Subnet mask Type the subnet mask for the wireless access point that your device should connect to Primary DNS Type the primary DNS that your device should connect to Seco...

Page 234: ...t is connecting to the correct Wi Fi network Install a root certificate on your device You might not be able to connect to some Wi Fi networks until you install a root certificate on your BlackBerry d...

Page 235: ...he Home screen or in a folder click the Options icon 2 Click Networks and Connections Wi Fi Network 3 Press the key Troubleshoot Wi Fi Diagnostics 4 Press the key Options To include advanced data in W...

Page 236: ...network manually In the Set Up Wi Fi application verify that the options for the Wi Fi network are correct If you switched Wi Fi networks manually switch to another Wi Fi network or set your BlackBer...

Page 237: ...Change your UMA connection preferences 233 User Guide Manage Connections 235...

Page 238: ...ge level for the area in which you are using your BlackBerry device For more information about wireless coverage areas contact your wireless service provider Indicator Description Provides information...

Page 239: ...k Restore Connections Turn on or turn off data service or set roaming options Depending on your wireless service plan you might be able to turn off data service email messages PIN messages text messag...

Page 240: ...lly To perform this task your wireless service plan must include this service and your BlackBerry device must be connected to a GSM or UMTS network Your device is designed to switch to an appropriate...

Page 241: ...ections area at the top of the screen or click the Manage Connections icon 2 Click Mobile Network Options To connect to CDMA networks only set the Network Technology field to 1XEV To connect to either...

Page 242: ...red wireless network list To perform this task your BlackBerry device must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported 1 On the Ho...

Page 243: ...cannot connect to a wireless network Depending on your BlackBerry device model and wireless network this feature might not be supported Try performing the following actions If your BlackBerry device...

Page 244: ...r BlackBerry device Possible solutions Try the following actions Verify that you are in a wireless coverage area Verify that the data service on your device is turned on If you are roaming verify that...

Page 245: ...name of the WLAN appears at the top of the Home screen Connect to a WLAN manually If you know the name of the WLAN that you want to connect to you can manually connect to the WLAN 1 On the Home screen...

Page 246: ...Description Name Type a display name for the WLAN SSID Type the WLAN name Security Type Set the security type that the WLAN supports Band type Set the WLAN type If you do not know the WLAN type do not...

Page 247: ...rprise Sub Type If necessary set the enterprise security method for the WLAN Username If necessary type the user name that you use to connect to the WLAN Password If necessary type the password that y...

Page 248: ...d Connections WLAN Network 3 Press the key Troubleshoot WLAN Diagnostics 4 Press the key Email Report or PIN Report Set options for WLAN diagnostic reports If you set a default recipient each time tha...

Page 249: ...might prevent you from connecting to certain wireless access points For more information contact your administrator If you use PEAP EAP TLS EAP FAST EAP TTLS or EAP SIM to connect to a WLAN verify tha...

Page 250: ...tooth enabled device Bluetooth status indicators appear at the top of the Home screen Turn on Bluetooth technology 1 On the Home screen click the connections area at the top of the screen or click the...

Page 251: ...d device 4 Press the key Connect 5 If necessary verify that the same number appears in the dialog box for both paired devices To disconnect from a paired Bluetooth enabled device highlight the device...

Page 252: ...picture or video click Send Click a message type or an application To send an audio file click the send option for a message type 6 If necessary turn on Bluetooth technology and choose a device or pa...

Page 253: ...kBerry Desktop Software Handsfree HFP This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits that support the Handsfree profile Headset HSP This profile a...

Page 254: ...r field to All Restrict outgoing calls 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Bluetooth Connections 3 Press the key Optio...

Page 255: ...the prompt again set the Trusted field to Prompt Set the message types that your Bluetooth enabled car kit notifies you of To perform this task your Bluetooth enabled car kit must support the Message...

Page 256: ...of the screen or click the Manage Connections icon 2 Click Bluetooth Connections 3 Press the key Options 4 Clear the Connect on Power Up check box 5 Press the key Save Troubleshooting Bluetooth techn...

Page 257: ...ption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device On the Home screen click the connections area at the top of the screen or click the Manage Connections i...

Page 258: ...r calendar reminders click Turn Off Set your device to turn on and turn off automatically 1 On the Home screen or in a folder click the Options icon 2 Click Device Auto On Off 3 In the Weekday section...

Page 259: ...h uses battery power In an app press the key Close Switch your vibrating notifications to sound notifications or LED notifications lower the volume of your sound notifications or select a shorter ring...

Page 260: ...vice 1 On the Home screen or in a folder click the Options icon 2 Click Device Storage Related information The application memory on my device is low 261 Turn off media card support When you turn off...

Page 261: ...your device If you encrypt the files using your device password you can access the files on your media card in any device that you insert your media card into as long as you know the password for the...

Page 262: ...ores email messages and calendar entries OntheHomescreen clicktheMessagesiconorCalendaricon Press the key Options Stop storing sent messages on your device On the Home screen click the Messages icon P...

Page 263: ...ently You can delete applications and languages in this list Consider the following guidelines Verify that you have deleted old email messages and MMS messages especially messages with attachments Ver...

Page 264: ...messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports th...

Page 265: ...earch for in the body of messages Include Encrypted Messages Specify whether your device searches encrypted messages plain text messages and digitally signed messages Service If your device is associa...

Page 266: ...on Page View change or delete a saved search 1 On the Home screen click the Messages icon 2 Press the key Search by Advanced 3 Press the key To view a list of saved searches click Recall To change a...

Page 267: ...em on your BlackBerry device Start typing on the Home screen Search for a contact in a list of contacts Type part or all of a contact name or type initials separated by a space Search for text in a me...

Page 268: ...in text and SDN entries appear in bold Add a contact to your SIM card 1 In the contact list press the key SIM Phone Book 2 Press the key New 3 Type the contact information 4 Press the key Save Copy co...

Page 269: ...storing text messages on your SIM card clear the Leave Messages On SIM Card checkbox If you clear this checkbox your text messages are deleted from your SIM card Change the display name for a phone nu...

Page 270: ...on 1 On the Home screen or in a folder click the Options icon 2 Click Device Advanced System Settings SIM Card 3 Press the key Enable Security 4 Type your SIM card PIN code 5 Press the key on the keyb...

Page 271: ...computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Set a device password If you forget your BlackBerry device password it can t be recove...

Page 272: ...et a limit for device password attempts 1 On the Home screen or in a folder click the Options icon 2 Click Security Password 3 Change the Number of Password Attempts field 4 Press the key Save Delete...

Page 273: ...letters and symbols Change a password in the password keeper 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Highlight a password 3 Press the key Open 4 Change the...

Page 274: ...ncrypted when they are on the clipboard Prevent password copying 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the key Options 3 Clear the Allow Clipboard C...

Page 275: ...t files that you store on your BlackBerry device and on a media card that can be inserted in your device You can encrypt the files on your device and on your media card using an encryption key that yo...

Page 276: ...use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you have encryption for data that is stored on your BlackBerry device turned on and yo...

Page 277: ...certificate and key searches When memory cleaning is turned on the memory cleaning application is designed to delete sensitive data automatically in the following situations when you insert your devic...

Page 278: ...ory Cleaner Shortcut on Homescreen check box 4 Press the key Save Certificates About certificates A certificate is a digital document that binds the identity and public key of a certificate subject If...

Page 279: ...to download a certificate to your BlackBerry device If the certificate is scheduled to expire soon you can re enroll to receive an updated certificate 1 On the Home screen or in a folder click the Opt...

Page 280: ...xpiration Date This field displays the expiration date of the certificate as specified by the certificate issuer Certificate Type This field displays the certificate format Your device supports X 509...

Page 281: ...Show All Certificates Send a certificate When you send a certificate your BlackBerry device sends the public key but does not send the corresponding private key 1 On the Home screen or in a folder cl...

Page 282: ...hority profile A new certificate is being retrieved because the current certificate is scheduled to expire soon The enrollment request is pending approval from the certificate authority Enrollment wit...

Page 283: ...the Reason field 6 Click OK To cancel a certificate hold highlight the certificate Press the key Cancel Hold Certificate revocation reasons Reason Description Unknown The revocation reason does not m...

Page 284: ...ty Advanced Security Settings Certificates 3 Press the key Fetch Certificates 4 Press the key Options 5 Clear the Prompt for Label checkbox 6 Press the key Save When you add a certificate your BlackBe...

Page 285: ...certificate server provided by your administrator Depending on your organization enrollment for a certificate might be required and might also occur automatically PGP keys allow you to send and receiv...

Page 286: ...es or Show Media Card PGP Keys To view the certificate or PGP key press the key Display Certificate or Display PGP Key View properties for a PGP key 1 On the Home screen or in a folder click the Optio...

Page 287: ...ut does not send the corresponding private key 1 On the Home screen or in a folder click the Options icon 2 Click Security PGP 3 Highlight a PGP key 4 Press the key Send via Email or Send via PIN Dele...

Page 288: ...click the Options icon 2 Click Security PGP 3 Highlight a PGP key 4 Press the key Fetch Status Change the trust status of a PGP key 1 On the Home screen or in a folder click the Options icon 2 Click S...

Page 289: ...4 Press the key Change Label 5 Type a display name for the PGP key 6 Click OK Turn off the display name prompt that appears when you add a PGP key to the key store 1 On the Home screen or in a folder...

Page 290: ...AP enabled server try using the default connection type Certificate servers Add a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Setti...

Page 291: ...on Type Specify whether you must log in to the server Connection Type Specify whether your BlackBerry device uses an SSL connection or a TLS connection to connect to the server Send connection informa...

Page 292: ...c keys that you add from a message Change the key store password 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Key Stores 3 Press the key Chang...

Page 293: ...evice data For security reasons If you do not want to back up your private key to your computer or restore your private key from your computer you can turn off automatic backup and restore of key stor...

Page 294: ...but you can only authenticate to one smart card at a time If you are authenticating using a microSD smart card and you want to transfer media files between your microSD smart card and your computer i...

Page 295: ...evice applies a smart password filter to the password field If the password is numeric a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers If the...

Page 296: ...smart card the certificate authenticates your smart card whenever you use your smart card to unlock your device 1 On the Home screen or in a folder click the Options icon 2 Click Security Password 3...

Page 297: ...trator has set for you this feature might not be supported About VPN profiles A VPN profile contains the information that you require to log in to your organization s network over VPN Depending on you...

Page 298: ...e information contact your administrator 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings VPN 3 Highlight a VPN profile 4 Press the key Edit 5 Cha...

Page 299: ...Management 3 Press the key Edit Default Permissions 4 Press the key Reset All Firewall Prompts 5 Press the key Apply Defaults to All About direct Internet connections for third party applications Some...

Page 300: ...he key Edit Default Permissions 3 Expand Connections Interactions or User Data 4 Change the permission fields 5 Press the key Save Turn off a prompt for a third party application connection 1 On the H...

Page 301: ...your device screen or use other applications on your device to take pictures or recordings Security Timer Reset Specify whether third party applications can reset the duration that your device remain...

Page 302: ...e smart card reader correctly Verify that you typed the smart card password correctly You should have received this password when you received your smart card If you use a certificate to authenticate...

Page 303: ...ce book click Undelete Run a diagnostic report If you cannot connect to the wireless network or access services such as email messaging your wireless service provider or administrator might ask you to...

Page 304: ...Press the key Save I cannot run or submit a diagnostic report Try the following actions Try running the diagnostic report again In the diagnostic report press the key Repeat All Steps Verify that your...

Page 305: ...ff these features you can use the synchronization tool of the BlackBerry Desktop Software to synchronize your organizer data and email For more information see the Help in the BlackBerry Desktop Softw...

Page 306: ...olen or corrupted by an unforeseen issue 1 In the Contacts application Calendar application Tasks application or MemoPad press the key Options 2 If necessary click a calendar or contact list 3 Select...

Page 307: ...re resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software For mor...

Page 308: ...onizing over the wireless network Try the following actions Verify that your BlackBerry device is connected to the wireless network Verify that wireless data synchronization is turned on in the Contac...

Page 309: ...and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover device data if your device is lost stole...

Page 310: ...3 Select the Display Closed Captions checkbox 4 If necessary change the Appearance field Position field and Font Scale field 5 Press the key Save Change the display font 1 On the Home screen or in a f...

Page 311: ...files icon 2 Click Change Sounds and Alerts Sounds for Contacts Add Contact Alert 3 In the Name field type the name of the contact alert 4 In the Contacts field type the name of the contact 5 Click a...

Page 312: ...h enabled device must support this feature and you must turn on Bluetooth technology You cannot make calls to emergency numbers using voice commands Call contact name phone number type Say this voice...

Page 313: ...ess the key Save To delete the Word Substitution entry click Delete Type text using the predictive input method When you are typing text perform any of the following actions To select the highlighted...

Page 314: ...e corresponding key on the BlackBerry device keyboard Convert a measurement 1 On the Home screen or in the Applications folder click the Calculator icon 2 Type a number 3 Press the key To convert the...

Page 315: ...ules Long This capsule makes the paddle longer Slow This capsule slows down the ball Gun This capsule enables you to shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser Thi...

Page 316: ...e Space key Adjust the volume To increase the volume press the Volume Up key on the right side of your BlackBerry device To decrease the volume press the Volume Down key on the right side of your devi...

Page 317: ...r click the BrickBreaker icon 2 Click Options To set the paddle speed choose an option from the Paddle speed field To accelerate the paddle as you slide your finger on the trackpad select the Paddle a...

Page 318: ...have unlimited time to play a game In a multiplayer game you compete against other players to win awards for achievements such as submitting the longest word or receiving the least number of holes Fo...

Page 319: ...rn off mute press the key again If you press the key during a call your device mutes the call so that you can hear others on the call but they cannot hear you Related information Mute a call 41 Amplif...

Page 320: ...for the game to start Set multiplayer game options To perform this task you must be the game organizer 1 On the Multiplayer Game Setup screen click Setup 2 Do one of the following To set the length fo...

Page 321: ...t to a multiplayer game Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are the game organizer try resending the invitation If you a...

Page 322: ...ect Each certificate has a corresponding private key that is stored separately A certificate authority signs the certificate to indicate that it is authentic and can be trusted CMIME Compressed Multip...

Page 323: ...Transport Layer Security ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GAN generic access network GPS Global Positioning System GSM Global Sys...

Page 324: ...nsfer Protocol OCSP Online Certificate Status Protocol PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assig...

Page 325: ...cate is a self signed certificate and usually belongs to a certificate authority RTSP Real Time Streaming Protocol R UIM Removable User Identity Module SAN subject alternative name SHA Secure Hash Alg...

Page 326: ...al private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi Fi Protected Access WTLS Wireless Transport Layer Security U...

Page 327: ...ect Each certificate has a corresponding private key that is stored separately A certificate authority signs the certificate to indicate that it is authentic and can be trusted CMIME Compressed Multip...

Page 328: ...Transport Layer Security ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GAN generic access network GPS Global Positioning System GSM Global Sys...

Page 329: ...nsfer Protocol OCSP Online Certificate Status Protocol PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assig...

Page 330: ...cate is a self signed certificate and usually belongs to a certificate authority RTSP Real Time Streaming Protocol R UIM Removable User Identity Module SAN subject alternative name SHA Secure Hash Alg...

Page 331: ...private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WLAN wireless local area network WML Wireless Markup Language WTLS Wireless Transport Layer Securit...

Page 332: ...e are copyright 2007 2008 The FreeType Project www freetype org All rights reserved This documentation including all documentation incorporated by reference herein such as documentation provided or ma...

Page 333: ...OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION DEMAND OR...

Page 334: ...NDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION Licensed by QUALCOMM Incorporated under one or m...

Page 335: ...nguage This is JavaScriptCore s variant of the PCRE library While this library started out as a copy of PCRE many of the features of PCRE have been removed Copyright c 1997 2005 University of Cambridg...

Page 336: ...Research In Motion UK Limited Centrum House 36 Station Road Egham Surrey TW20 9LF United Kingdom Published in Canada User Guide Legal notice 334...

Page 337: ...on including all documentation incorporated by reference herein such as documentation provided or made available at www blackberry com go docs is provided or made accessible AS IS and AS AVAILABLE and...

Page 338: ...NCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION DEMAND OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF...

Page 339: ...Qin Kevin Gibbs John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana Champaign www ncsa uiuc edu Permission...

Page 340: ...in the documentation and or other materials provided with the distribution Neither the name of the University of Cambridge nor the name of Apple Inc nor the names of their contributors may be used to...

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