Install a root certificate on your device
You might not be able to connect to some WLANs until you install a root certificate on your BlackBerry® device. You can install
the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry® Desktop Software to
synchronize the root certificate between your device and your computer. For more information, see the Help for the
BlackBerry Desktop Software, or contact your administrator.
About using WLAN with VPN and software tokens
If you have a WLAN enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might
be able to log in to the VPN and access your organization's network using a WLAN. If you have a WLAN enabled device, you
might also need a software token to connect to your organization's network using a WLAN.
Submit a diagnostic report
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > WLAN Network.
3. Press the
key > Troubleshoot > WLAN Diagnostics.
4. Press the
key > Email Report or PIN Report.
Set options for WLAN diagnostic reports
If you set a default recipient, each time that you submit a WLAN diagnostic report, your BlackBerry® device sends the report to
that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > WLAN Network.
3. Press the
key > Troubleshoot > WLAN Diagnostics.
4. Press the
key > Options.
• To include advanced data in WLAN diagnostic reports, change the Display Mode field to Advanced.
• To set a default recipient for WLAN diagnostic reports, type the contact information.
5. Press the
key > Save.
WLAN technology troubleshooting
I cannot connect to a WLAN
Depending on your BlackBerry® device model, the WLAN feature might not be supported.
Try the following actions:
• Verify that you have turned on the connection to the WLAN.
• Verify that you are in a WLAN coverage area.
• Verify that the time on your device is synchronized with the network time.
User Guide
Manage Connections
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