Blackberry 9620, User Manual

Page: 272 / 365

• If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup, and
that it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and
that not more than one access point within range is in this mode. For more information, see the information that came
with your router.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you installed the
root certificate for the certificate authority server that created the certificate for the authentication server. The
certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to
your administrator.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your
smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more
information, talk to your administrator.
Related information
Connect to a Wi-Fi network manually, 265
Connect to a Wi-Fi network, 264
Turn on, turn off, or check the status of a network connection, 257
My smartphone drops calls made using Wi-Fi calling
You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid
dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi
connection is getting weak. To make another call using Wi-Fi calling, move to an area with a stronger Wi-Fi signal.
User Guide Manage Connections
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