Blackberry 9620, User Manual

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Troubleshooting: BlackBerry Device
Software
I can't update the BlackBerry Device Software over the
wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to update your
BlackBerry Device Software over the wireless network.
Try the following actions:
• Verify that your BlackBerry smartphone is connected to a wireless network.
• Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on your
wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more
information, contact your wireless service provider.
• Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless
service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when
there is a greater volume of network traffic.
• Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software
from the website.
• If your work email account is associated with a BlackBerry Enterprise Server, check with your administrator for
BlackBerry Device Software updates. Your administrator might not allow you to update your software over the wireless
network, or might allow you to update only to a specific version.
My smartphone doesn't have enough available storage
space to update the BlackBerry Device Software
Try the following actions:
• Delete display languages, themes, or third-party applications that you don't use.
• Delete messages and calendar entries that you don't need.
• Delete browsing information.
User Guide BlackBerry Device Software
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