Black Box ServSwitch ACR9000A Manual Download Page 1

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SEPTEMBER 2002

ACR9000A

FREE tech support 24 hours a day, 7 days a week: Call

724-746-5500

or fax

724-746-0746

Mailing address:

Black Box Corporation

, 1000 Park Dr., Lawrence, PA 15055-1018

World-Wide Web:

www.blackbox.com

• E-mail:

[email protected]

Customer Support Information:

Summary of Contents for ServSwitch ACR9000A

Page 1: ...a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Dr Lawrence PA 15055 1018 World Wide Web www blackbox com E mail info blackbox com Copyright 2002 Black Bo...

Page 2: ...rry a broad line of robust solutions for all these applications Do you have just two PCs and need an economical alternative to keeping two monitors keyboards and mice on your desk Or do you need to sh...

Page 3: ...egistered trademarks of International Business Machines Corporation Microsoft Windows and Word are trademarks or registered trademarks of Microsoft Corporation in the United States and or other countr...

Page 4: ...ly to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approv...

Page 5: ...aparato el ctrico debe ser montado a la pared o al techo s lo como sea recomendado por el fabricante 8 Servicio El usuario no debe intentar dar servicio al equipo el ctrico m s all a lo descrito en l...

Page 6: ...r una antena externa deber ser localizada lejos de las lineas de energia 16 El cable de corriente deber ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo 17 Cuidado deb...

Page 7: ...y manufacturer s instructions Follow all instructions and warnings marked on the Ultra Remote Do not attempt to service the Ultra Remote yourself Do not use the Ultra Remote near water Place the Ultra...

Page 8: ...e following conditions occur The power cord or attached cables have been damaged or frayed The Ultra Remote has been exposed to any liquids The Ultra Remote does not operate normally when all operatin...

Page 9: ...ng Up the Ultra Remote 27 6 2 About Logins 28 6 3 Using the Connect Login for the First Time 29 6 4 Using the Configure Login for the First Time 30 6 5 The Configure Screen 31 6 6 Connect Contention 3...

Page 10: ...de 60 11 3 1 Exiting Pass Through Mode 60 11 3 2 Pass Through Warning Dialog Box 61 11 3 3 Re entering Pass Through Mode 61 11 3 4 System Keys 62 11 4 Disconnecting 62 12 View Modes 63 12 1 Scaled and...

Page 11: ...Remote as shown in Figure 1 1 If you ll want to leave these permanently connected see Chapter 5 for instructions Run a network cable not included from your Ethernet hub router or switch to the Ultra R...

Page 12: ...the Ultra Remote Enter the user ID admin with no password Enter the IP address subnet mask optional gateway address TCP port if you re using something other than 5678 and speed duplex if you ve conne...

Page 13: ...dows operating system and run the setup program on that diskette You ll be guided through a standard Windows style installation process as shown in Figure 1 3 Click through to specify the installation...

Page 14: ...ocation to modify Default to a name of your choosing as shown in Figure 1 4 Change the IP address to the one you gave the Ultra Remote in step 2 Click OK The new location name appears on the Ultra Rem...

Page 15: ...Remote as shown in Figure 1 5 The pass through message box should appear Click OK to forward your local keyboard and mouse input to the remote computer or switch Press Ctrl Alt P to exit the Viewer f...

Page 16: ...se and VGA SVGA or XGA video Network 10 100BASE T Ethernet VGA IN OUT and to monitor VGA SVGA or XGA video To keyboard and mouse IBM PS 2 type RS 232 port nonfunctional EIA TIA RS 232 pinned according...

Page 17: ...100 top for network data rate ACTIVITY bottom for network port activity Various indications and warnings in Viewer software Connectors All rear mounted 1 DB25 female KVM switch or CPU 1 RJ 45 female E...

Page 18: ...wer 115 to 230 VAC at 50 or 60 Hz 750 mA from AC outlet through included power cord and IEC 320 male inlet to UL CUL T V and VCCI approved internal transformer Size 1 75 H 1U x 16 7 W x 7 D 4 4 x 42 4...

Page 19: ...aling feature that allows you to position output video images of any size image from your servers anywhere on your screen Now you can monitor servers while you work on other tasks The scaling feature...

Page 20: ...ed with the Ultra Remote Enter the IP address of the Ultra Remote and hit the connect icon You are now prompted for a password Enter the correct password and you will be connected to the switch or sta...

Page 21: ...in real time and are automatically scaled to fit their quadrant of the screen Color Modes and Resolution The Ultra Remote hardware supports full 16 bit color It can be programmed to use black and whi...

Page 22: ...use KEYBOARD left hand 6 pin mini DIN Plug in a local PS 2 keyboard here MOUSE right hand 6 pin mini DIN Plug in a local PS 2 mouse here MONITOR HD15 at top right If you re using the local port on a...

Page 23: ...left work this way 10 100 top is lit if the LAN data rate is 100 Mbps dark if the data rate is 10 Mbps ACTIVITY bottom is lit if the Ultra Remote is passing any packets to or from the LAN POWER IEC 32...

Page 24: ...permanent local monitor attachment 2 3 5 diskettes containing Ultra Remote Viewer software 1 Pair of brackets that can be used to mount the Ultra Remote in a 19 rack see the Appendix and 4 screws to s...

Page 25: ...that will be described in Section 6 3 Figure 5 1 Installing the Ultra Remote with a local user station permanently attached for CPU and KVM switch access If you don t need a permanent local user stati...

Page 26: ...ideo signals and PS 2 compatible keyboard and mouse signals Similarly don t swap in other types of cables for the CPU cable or KVM switch cable that came with the Ultra Remote You will not be able to...

Page 27: ...RK port to your hub router network switch or other Ethernet device 5 Plug a local PS 2 keyboard and mouse into the Ultra Remote s 6 pin mini DIN KEYBOARD left and MOUSE right ports 6A If you re attach...

Page 28: ...he front panel doesn t light turn the unit back off make sure your outlet is providing power and wait at least 15 seconds before turning power on again After the Ultra Remote completes a self test and...

Page 29: ...see Section 10 2 4 If you forget the administrator user ID or password override the user ID and password check as described in Section 6 7 There are two types of logins Connect login Connects the loc...

Page 30: ...he connect login screen using admin as the user name not case sensitive and no password 3 Verify that the video is OK and the keyboard and mouse perform properly 4 Press Ctrl Alt and the L key simulta...

Page 31: ...ress as follows 1 Press F10 to display the gray configure login screen shown in Figure 6 3 2 Login at the configure login screen using admin as the user name not case sensitive and no password The con...

Page 32: ...ight arrow keys the Del key and the backspace key Figure 6 4 The configure screen IP address The Ultra Remote uses a fixed IP address Change the default address to permit remote access by the Ultra Re...

Page 33: ...To change the settings login again at the configure login screen 6 6 Connect Contention The ServSwitch Ultra Remote doesn t allow the local user and a Viewer user to connect at the same time If you lo...

Page 34: ...uns on most Microsoft Windows based PCs The minimum hardware and software requirements for such a PC are 133 MHz IBM compatible PC with 32 MB of system memory and 4 MB of free disk space VGA display a...

Page 35: ...our technical support technicians will be able to tell you how to get it Assuming your floppy drive uses the drive letter a to install the Viewer by running setup from the diskette click on Start drag...

Page 36: ...hen you run the Viewer for the first time take these steps 1 Connect Click the Connect icon in toolbar of the Ultra Remote Viewer and wait for the login box to appear 2 Login Login with the default ad...

Page 37: ...When the Viewer is not connected to an Ultra Remote the title bar displays the name of the program ServSwitch Ultra Remote Viewer When a connection is active the Viewer also displays its name defined...

Page 38: ...Viewer is not connected a listbox of Ultra Remote locations is visible When you select a named Ultra Remote in the listbox you may connect to that Ultra Remote by clicking on the Connect toolbar icon...

Page 39: ...indicate whether your video keyboard and mouse are connected to a remote computer Text describing a current menu selection or how to exit pass through mode A connection timer A description of the vid...

Page 40: ...on Mark Help On some dialogs there will be a small question mark in the upper right hand corner Click on the question mark and then click on a field in the dialog to get help on that specific item Fig...

Page 41: ...command available to administrators only grayed out for others allows the Viewer to update an Ultra Remote with new firmware The command prompts for the name of a flash update file Flash update filen...

Page 42: ...ists and Disconnect is grayed out if no connection exists See Chapter 11 for more information about these commands Figure 9 2 The Connect menu Connect If you select this the Viewer displays a list of...

Page 43: ...ote computer s video image displays in its native resolution providing the sharpest image If the Viewer s display area is not large enough to display the image horizontally or vertically scroll bars a...

Page 44: ...time by controlling the KVM switch In quad screen view mouse and keyboard input does not connect to any of the four remote computers and pass through mode is disabled The Viewer divides the display ar...

Page 45: ...e screen A message dialog displays a warning when you enter full screen view The message gives a brief description of full screen view and how to exit it A checkbox at the bottom of the message dialog...

Page 46: ...d simultaneously Issue Remote Ctrl Alt Del Send the Ctrl Alt and Del keys to the remote computer as if they were pressed simultaneously System Keys Remote and System Keys Local Send system keys see Se...

Page 47: ...This tab allows you to maintain a list of Ultra Remote locations to which the Viewer may connect Keyboard and Mouse This tab defines special key sequences and mouse escape movements to exit pass throu...

Page 48: ...s to the Black Box Web site Full Screen Warning Enable or disable the warning dialog that appears before the Viewer switches to full screen mode Pass Through Warning Enable or disable the warning dial...

Page 49: ...Close the other dialog box to re enable the OK button Cancel This button discards changes you make in all tabs 10 1 Connections The Connections tab shown in Figure 10 1 on the next page displays and m...

Page 50: ...button removes the selected location from the list Connect Using At this time the only valid choice is TCP IP Other access methods might be added in future versions of the firmware IP Address or Domai...

Page 51: ...e pass through mode Enable or disable full screen view Send Ctrl Alt Del to a remote computer Send Alt Tab to a remote computer You can send hotkeys to the Viewer in one of two ways Simultaneously pre...

Page 52: ...hotkey at the same time If you select left Ctrl down left Ctrl up the Viewer will recognize a hotkey command if you press and release the left Ctrl key and then press and release the hotkey If you se...

Page 53: ...se movement Activating the check box also enables a slider control to the right of the checkbox The slider controls mouse sensitivity for fast mouse movement Moving the slider to the left reduces mous...

Page 54: ...Switch tab Device Use this listbox to specify the type of device you re configuring This must be a device attached to the currently selected Ultra Remote The device may be a standalone PC one of the s...

Page 55: ...lick on this button and provide a filename and location the Viewer saves the contents of this tab s switch settings table to a KVM switch settings file It will be a text file with a txt extension Swit...

Page 56: ...are inactivity timeout and encryption type fields The Add User and Edit User buttons bring up a User Details dialog box Adding a new user account is similar to editing an existing user account the on...

Page 57: ...see Section 10 2 5 where you can change the attributes of the selected user When you close the User Details box the changed user account will still be selected in the user settings table Inactivity T...

Page 58: ...cted User ID It is empty if you are creating a new user account The Viewer disables the OK button until you enter a unique User ID and displays a message below the field if the User ID is invalid Pass...

Page 59: ...e IP Mask field A quad may have a value in the range of 0 to 255 or may be an asterisk Enter the IP range of addresses to which the Viewer may connect in the form nnn nnn nnn nnn By default IP Mask ha...

Page 60: ...ote computer selection box on the toolbar shown in Figure 11 1 Figure 11 1 Choosing an Ultra Remote to connect to The Viewer might not be able to complete the connection for any of these reasons The U...

Page 61: ...gin the Viewer switches to pass through mode Your mouse is restricted to the display area of the Viewer Your keyboard and mouse control the remote computer but have no effect on your own computer exce...

Page 62: ...the Viewer enters pass through mode directly after login You can reinstate the warning dialog box by checking Pass through Warning in the Help menu see Section 9 6 Figure 11 4 The pass through warning...

Page 63: ...trl Alt A are the respective default combinations as defined in Section 10 2 11 4 Disconnecting Either the Viewer or the Ultra Remote may break a connection Normally the Viewer disconnects when you cl...

Page 64: ...resolution and easier to read Monitor several computers continuously using quad screen mode This isn t in the View menu but to sequentially monitor several computers on a KVM switch have the KVM switc...

Page 65: ...een If the display area is not large enough to display an image in either the horizontal or the vertical direction the Viewer adds scroll bars Use the scroll bars to view any part of the image If the...

Page 66: ...lay area otherwise it displays the image with scroll bars or is centered See Section 12 1 With Auto Size on the Viewer resizes after each change in the resolution of the incoming image When possible i...

Page 67: ...ng it To stop this dialog box from being displayed when you enter full screen view in the future check the suppress checkbox at the bottom of the dialog box If you suppress the dialog box you can rein...

Page 68: ...12 4 shows typical very rough examples of how each mode looks the table below the screen shots gives an approximation of the tradeoffs involved These characterizations are approximate actual results...

Page 69: ...d screen view Switch file importing and exporting 13 1 Remote Computer Selection When you enable KVM switch features a listbox for remote computer selection appears on the toolbar after you log in Sel...

Page 70: ...oolbar shows four remote computer selection lists one for each quadrant The position of each selection box corresponds to one of the quadrants Once you select more than one computer in these selection...

Page 71: ...70 SERVSWITCH ULTRA REMOTE Figure 13 2 Select a quadrant s image using the corresponding remote computer selection list...

Page 72: ...words for example PrintScreen Tab is Tab Left and right Ctrl Shift and Alt are designated as being left or right by a preceding L or R for example LCtrl or RShift A single entry for a key normally re...

Page 73: ...72 SERVSWITCH ULTRA REMOTE Figure 13 3 Key codes are editable for custom switches...

Page 74: ...2 custom Switch type 3 5 Blank rsvd for future use 6 Exit Sequence LCtrl L Specifies exit sequence 7 1 Computer 1 LCtrl 1 Enter Port name keystrokes 8 2 Computer 2 LCtrl 2 Enter Port name keystrokes...

Page 75: ...e to provide more efficient and accurate assistance if you have a complete description including the nature and duration of the problem when the problem occurs the components involved in the problem a...

Page 76: ...are Remove these screws and the matching screws on the other side of the unit We suggest that you store these screws in case you ever want to use the Ultra Remote as a standalone unit in the future 2...

Page 77: ...ful with the mechanical loading and balancing of the rack in order to prevent instability and possible tipping over Tighten all connectors securely and provide adequate strain relief for all cables Pr...

Page 78: ...NOTES...

Page 79: ...NOTES...

Page 80: ...a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Dr Lawrence PA 15055 1018 World Wide Web www blackbox com E mail info blackbox com Copyright 2002 Black Bo...

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