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Copyright 2003 Blackbox Inc.

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This publication contains proprietary information, which is protected by copyright. No part
of this publication can be reproduced, transcribed, stored in a retrieval system, translated into
any language or computer language, or transmitted in any form whatsoever without the prior
written consent of the publisher, Blackbox Inc.. Blackbox Inc. acknowledges the following
trademarks:

Intel is a registered trademark of Intel Corporation.

Windows 98, Microsoft Windows, and Windows NT are trademarks of Microsoft Corpo-
ration.

IBM, AT, VGA, PS/2, and OS/2 are registered trademarks and XT and CGA are trade-
marks of International Business Machines Corporation.

Blackbox is a registered trademark of Blackbox Inc. Zwickau, Germany.

Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Blackbox Inc. disclaims any proprietary
interest in trademarks and trade names other than its own

Authors: Blackbox Team

This document was created on February 10, 2004.

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Summary of Contents for RAS-PutIn

Page 1: ...RAS PutIn Installation and User Guide Based on Firmware 03 02 07 ...

Page 2: ... registered trademark of Intel Corporation Windows 98 Microsoft Windows and Windows NT are trademarks of Microsoft Corpo ration IBM AT VGA PS 2 and OS 2 are registered trademarks and XT and CGA are trade marks of International Business Machines Corporation Blackbox is a registered trademark of Blackbox Inc Zwickau Germany Other trademarks and trade names may be used in this document to refer to ei...

Page 3: ...indirect incidental or consequential whether arising from the design or use of this product or the support materials provided with the product No action or proceeding against Blackbox Inc may be commenced more than two years after the delivery of product to Licensee of Licensed Software Licensee agrees to defend and indemnify Blackbox Inc from any and all claims suits and liabilities including att...

Page 4: ...iv ...

Page 5: ...ng Ethernet 14 3 3 5 1 10 Mbps Connection 14 3 3 5 2 100 Mbps Connection 14 3 3 6 Connecting ISDN 14 4 Configuration 15 4 1 Initial Configuration 15 4 1 1 Initial configuration via DHCP server 15 4 1 2 Initial configuration via local console 15 4 1 3 Mouse Keyboard and Video configuration 17 4 1 3 1 RAS PutIn mouse settings 17 4 1 3 2 Host system mouse settings 17 4 1 3 3 RAS PutIn Video Modes 17 ...

Page 6: ...ings 49 5 5 7 ISDN Settings 50 5 5 7 1 I want to allow non callback dial in for everyone 52 5 5 7 2 I want to allow non callback dial in for selected people 52 5 5 7 3 I want to allow non callback dial in for everyone except some people that should be called back 52 5 5 7 4 I want to allow non callback dial in for selected people except some people that should be called back 52 5 5 7 5 I want to a...

Page 7: ... 1 VGA HD 15 73 D 2 RJ 45 Connector Ethernet 73 D 3 RJ 45 Connector ISDN 74 D 4 Serial SUB D 9 Connector 1 74 D 5 Serial SUB D 9 Connector 2 74 D 6 KVM SUB D 25 Connector 75 D 7 Power Supply Connector 75 E Blackbox Warranty information 77 F Specifications 79 F 1 Size and Weight 79 F 2 Environmental 79 G Operation advices 81 ...

Page 8: ...viii Contents ...

Page 9: ...gth 20 5 2 RAS PutIn login screen 21 5 3 RAS PutIn home menu window 22 5 4 Remote Console window showing a desktop screen 23 5 5 Example for the Chat window 26 5 6 Video Settings in HTML frontend 29 5 7 Video Settings Panel 30 5 8 Custom Video Modes 30 5 9 Example of Remote Console settings 33 5 10 Telnet Console 34 5 11 Internal Power Control 34 5 12 External Power Control 35 5 13 Power Control v...

Page 10: ...ngs panel 55 5 29 Security settings 56 5 30 SSL Certificate Request 60 5 31 SSL Certificate Signing Request 61 5 32 Panel for uploading a new firmware 61 5 33 Panel to update a new firmware that was previously uploaded 62 5 34 Maintenance 62 C 1 English US Keyboard Layout used for key codes 71 ...

Page 11: ...failures and how they are detected 8 4 1 Initial IP configuration 15 4 2 Serial line parameters 16 5 1 Meaning of the main menu RAS PutIn features 23 5 2 Remote reset and power button effects 35 5 3 RAS PutIn user and group permissions 42 B 1 RAS PutIn Video Modes 69 C 1 Key Names 71 ...

Page 12: ...xii List of Tables ...

Page 13: ... important for the initial configuration of RAS PutIn VGA Indicates that the VGA input is active and a video signal is received by RAS PutIn RUN Indicates whether the RAS PutIn system is running or not 100 Indicates that the Ethernet connection is in 100 Mbit mode FULL Indicates that the Ethernet connection is in full duplex mode ISDN Indicates that the ISDN subsystem is available and active GRAB ...

Page 14: ...S PutIn to an Ethernet LAN Connecting RAS PutIn to the host system Perform the following steps in order to connect the KVM signals of the server system to RAS PutIn 1 Connect the SUB D 25 to PS2 PS2 Video cable to the SUB D 25 connector on RAS PutIn 2 Connect the purple PS 2 Keyboard jack to the keyboard connector of the host system 3 Connect the green PS 2 mouse plug to the mouse connector of the...

Page 15: ... rear side The serial interface needs to be adjusted with the parameters shown in table Table 1 2 Table 1 2 Serial parameters parameter value Bits second 115200 Data bits 8 Parity No Stop bits 1 Flow Control None Use a terminal software e g hyperterm or minicom to connect to RAS PutIn Reset RAS PutIn and immediately press ESC You will see some device information and a prompt Enter the command conf...

Page 16: ...mouse can be used in the usual way Open the console by choosing the appropriate link in the navigation frame of the HTML frontend Figure 1 3 shows the top of the Remote Console Figure 1 3 Top part of the Remote Console There are some options to choose from the important ones are the following Auto Adjust button If the video displayed is of bad quality or distorted in some way press this button and...

Page 17: ...AS PutIn provides a non intrusive solution for remote access and control Remote access and control software runs on the RAS PutIn embedded processors only but not on mission critical servers so that there is no interference with server operation or impact on network performance Figure 2 1 RAS PutIn total view Furthermore RAS PutIn offers remote power management and remote system management accordi...

Page 18: ...stem actions like powering down the system or performing a hard reset Modern server systems supporting the IPMI V1 5 specification provide a mode where the exter nally available COM2 serial connection can be configured as system management port sometimes also referred to as emer gency management port RAS PutIn may use this port in order to enable remote system management operations Internal Reset ...

Page 19: ...D 9 jack is connected to the RAS PutIn Serial Port 2 The internal 4x2 pin connector allows to connect the reset and power on off switching signals of the main board to RAS PutIn Figure 2 2 shows the PC bracket Figure 2 2 Internal Reset Power Option PC bracket 2 1 When the server is up and running RAS PutIn gives you full control over the remote server The Management Console allows you to access th...

Page 20: ...rd failure 10 4 CPU fan failure 8 5 RAM failure 4 Using RAS PutIn administrators can determine which kind of serious hardware failure has occurred see Table 2 1 Table 2 1 Host system failures and how they are detected Type of failure Detected by Hard disk failure Console screen CMOS set up information Power cable detached power supply failure Server remains in power off state after power on comman...

Page 21: ...server environment as well Com bining one or several RAS PutIns with a KVM switched matrix allows access to multiple servers on a single remote console RAS PutIn is multi user capable i e up to 64 concurrent users may use RAS PutIn to admin istrate a remote site Figure 3 2 shows a configuration with concurrent users on a number of servers connected by a KVM switching matrix using one or more RAS P...

Page 22: ...ction is in 100 Mbit mode FULL Indicates that the Ethernet connection is in full duplex mode ISDN Indicates that the ISDN subsystem is available and active EMEA version only GRAB Indicates that a remote user is logged onto RAS PutIn and the video engine is outputting data In case you want to connect a local console to the host system besides RAS PutIn you can attach monitor keyboard and mouse to t...

Page 23: ...n order to connect the KVM signals of the host system to RAS PutIn perform the following steps 1 Connect the SUB D 25 to PS2 PS2 Video cable to the SUB D 25 connector on RAS PutIn 2 Connect the purple PS 2 Keyboard jack to the keyboard connector of the host system 3 Connect the green PS 2 mouse plug to the mouse connector of the host system 4 Connect the VGA HD 15 connector to the VGA monitor outp...

Page 24: ...tions like powering down the system or performing a hard reset Modern server systems supporting the IPMI V1 5 specification provide a modus where the externally available COM2 serial connection can be configured as system management port sometimes also referred to as emergency management port RAS PutIn may connect to this port in order to enable remote system management operations At http develope...

Page 25: ...it to the pin connector on the bracket as shown in Figure 3 8 4 Take the supplied red black reset cable and connect the cable with one end to the main boards reset jumper connector where you just disconnected the cable to the front panel and with the other end to the bracket connector as shown in Figure 3 8 5 Find the cable connecting the front panel power button and the main board 6 Disconnect th...

Page 26: ...for a standard 10BASE T adapter 2 Align the RJ 45 plug with the notch on the adapter s connector and insert it into the adapter s connector 3 3 5 2 100 Mbps Connection For 100BASE TX Fast Ethernet networks RAS PutIn supports Category 5 UTP cabling To establish a 100 Mbps connection the cable must be connected to a 100BASE TX hub 1 Make sure that the cable is wired appropriately for a standard 100B...

Page 27: ...te the corresponding configuration of your DHCP server It is recommended to configure a fixed IP assignment to the MAC address of RAS PutIn You can find the MAC address on the outside of the shipping box and labelled on the bottom side If the DHCP connection fails on boot up RAS PutIn will not have an IPv4 address 4 1 2 Initial configuration via local console 1 Using a serial terminal RAS PutIn ha...

Page 28: ...ork settings IP address The IP address the RAS PutIn should use This option is only available if IP autoconfig uration is disabled Subnet mask The mask of the connected IP subnet This option is only available if IP autoconfiguration is disabled Gateway address The IP address of the default router of the connected IP subnet If you have no default router you may enter 0 0 0 0 This option is only ava...

Page 29: ... see Section 5 3 3 on page 27 there are the following limitations which may prevent this synchronization from working properly Special Mouse Driver There are mouse drivers which influence the synchronization pro cess leading to desynchronized mouse pointers If this happens make sure you don t use a special vendor specific mouse driver on your host system Windows XP Mouse Setting Windows XP knows a...

Page 30: ...18 CHAPTER 4 CONFIGURATION ...

Page 31: ... HTTP interface this chapter is mainly concern ing this topic Other interfaces are explained in their according subtopics In order to use the Remote Console window of your managed host system the browser has to come with a Java Runtime Environment version 1 1 or higher But even if the used browser has no Java support for instance on small handheld devices you are still able to maintain your remote...

Page 32: ...X like Operating Systems Figure 5 1 Internet Explorer showing the encryption key length 5 2 Login into RAS PutIn and logout 5 2 1 Login into RAS PutIn Start your web browser and direct it to the address of your RAS PutIn that has been configured during installation The address used might be a plain IP address or a host and domain name in case you have given your RAS PutIn a symbolic name in the DN...

Page 33: ...istration menu points The logout link logs you out of RAS PutIn That means the current session will be terminated and you have to type username and password again to login Note The RAS PutIn will log you out automatically after there is no administration activity for half an hour In this case each click on one of the links will lead you to the login screen where you have to provide the login infor...

Page 34: ...how Remote Console The Remote Console is the redirected screen keyboard and mouse of the remote host system RAS PutIn controls Starting the Remote Console causes an additional window popping up that contains a copy of the screen of your host system see Figure 5 4 on the facing page The Remote Console will behave exactly in the same way as if you were sitting directly in front of the screen of your...

Page 35: ...e confusion as your local keyboard changes its keyboard layout according to the remote host system For instance special keys on the German keyboard won t work anymore as expected but will result in their US English counterpart if you are using a German administration system but your host system uses a US English keyboard layout You can circumvent such problems by adjusting the keyboard of your rem...

Page 36: ...Alt Delete key combination to the remote system see also Section 5 3 5 on page 31 for defining new button keys State line Shows console and connection state Normally it displays the size of the remote screen in pixels The value in round brackets describes the connection to the remote system Norm stands for a standard connection without encryption SSL stands for a secured connection In case there i...

Page 37: ... necessary in case your host system runs a completely different language and country mapping than your administration machine Options Soft Keyboard Mapping Used for choosing the according language and country mapping of the Soft Keyboard Options Local Keyboard Used to change the language mapping of your browser machine running the Remote Con sole Applet Normally the Applet determines the correct v...

Page 38: ...ote Console features a Chat Frame that allows you to communicate with other parties logged into the same device Figure 5 5 shows an example of the Chat Frame Figure 5 5 Example for the Chat window The Chat Frame is helpful especially for discussing problems and questions among logged in RAS PutIn users in case the remote host s screen should not be changed or misused for that purpose Below all Cha...

Page 39: ...mouse modes available on RAS PutIn Direct Mode This mode just translates the mouse movements from the Remote Console in a way that one pixel move will lead to n pixel moves on the remote system This parameter n is adjustable with the scaling The direct mode works only when mouse acceleration is turned off on the remote system Automatic Mode The automatic mode tries to detect the speed and accelera...

Page 40: ... Desktop Check if you have the Active Desktop feature of Microsoft Win dows enabled If so don t use a plain background use some kind of wallpaper You could also disable the Active Desktop entirely Single and Double Mouse Mode The information above applies to the Double Mouse Mode where remote and local mouse pointers are visible and need to by synchronized RAS PutIn also features another mode the ...

Page 41: ...ivness is more important to you than achieving the best quality set the option to high speed In this mode artifacts will apear Please note that the difference is only clearly visible when using fast network links and the normal compression for the Remote Console 5 3 4 2 Video Settings through the remote console RAS PutIn features a panel to setup the following video options see Figure 5 7 on the f...

Page 42: ...mode specific settings to their factory defaults Reset all Modes Resets all settings to their factory defaults Save changes Save changes permanently Undo changes Restore last settings 5 3 4 3 Custom Video Modes Using this option see Figure 5 8 it is possible to add video modes to RAS PutIn which are not recognized using the factory settings This may be useful when using special modelines in a X Wi...

Page 43: ...e window prior to its start Some of the parameters you might still change while the Remote Console is running while others have to be set in the Remote Console settings All the settings for the Remote Console window are user specific That means each user can individually customize the Remote Console for his needs Changing the settings for one user does not affect the settings for others User selec...

Page 44: ...ault Java VM Uses the default Java Virtual Machine of your Browser This may be the Microsoft JVM for the Internet Explorer or the Sun JVM if it is configured this way Use of the Sun JVM may also be forced see below Sun Microsystems Java Browser Plugin Instructs the web browser of your administration system to use the JVM Java Virtual Machine of Sun Microsystems The JVM in the browser is used to ru...

Page 45: ...ught or Control Backspace on Linux for terminating the X Server The syntax to define a new Button Key is as follows confirm keycode keycode confirm requests confirmation by a dialog box before the key strokes will be sent keycode is the key to be sent Multiple key codes can be concatenated with a or a sign The sign builds key combinations all keys will be pressed until a sign or the end of the com...

Page 46: ...tion There are three options available power control disabled internal power option external power option Internal power option For connecting the internal power option please refer to Section 3 3 3 on page 13 Once connected it has to be enabled using the serial settings see Section 5 5 5 on page 47 The Power Control panel enables access to the most important external buttons of your host system b...

Page 47: ... controlled shut down of the system may take up to some minutes You can observe the action caused by your button press using the Remote Console window or by reloading the Server Power Control panel Power long press This will unconditionally power off the system Even if you have submitted a short press before this will shut down the power supply of the host system The effect of the long button pres...

Page 48: ...enabled Section 5 5 8 the power control section features the possibility to switch power or reset a system using IPMI see Figure 5 13 Figure 5 13 Power Control via IPMI 5 4 2 Keyboard Mouse Settings RAS PutIn supports different keyboard and mouse models The panel shown in Figure 5 14 is used to adjust those settings as well as some other ones Their meaning is listed below Figure 5 14 Keyboard Mous...

Page 49: ...an additional acceleration setting RAS PutIn tries to detect the acceleration and speed of the mouse during the mouse sync process Reset mouse keyboard emulation This option will reset the RAS PutIn keyboard and mouse emulation for the host system Use it if the keyboard or mouse seems to react irrationally Its just like pulling out the keyboard and mouse connectors and plugging them in again 5 4 3...

Page 50: ...s still possible to apply KVM key combinations through the Remote Console for switch ing KVM port however in this case video and mouse synchronization settings will be shared among the ports and may unintentionally be changed for one of those ports External Power Switch Option If an external power option is enabled it is additionally possible to assign a port of this control for power switching to...

Page 51: ...d above Email address This is optional Mobile number This information may be optionally provided Group membership Each user can be a member of one or more groups Existing groups Selects an existing group for copying modification or deletion New group name In order to create a new group enter a new and unused group name The user management of RAS PutIn allows many different users The following sect...

Page 52: ...Modify user button 5 5 1 4 Copy User Select a user in the Existing user control Enter a new user name in the field New user name Click the Copy User button This will create a new user with the given name All properties of the selected user will be copied to the new one except user specific permissions 5 5 1 5 Add Group Type the name of the new group into the field New group name and click the Crea...

Page 53: ...e is the restriction that a user can never give more permission to others than those he has For example if a user has no permission to change the network settings he won t be able to grant this right to somebody else However a user has always the right to reduce the set of permissions of his descendants In order to change the permissions of a user group you have to select the user group first This...

Page 54: ...t Note The initial IP configuration is usually done directly at the host system using the special procedure described in Section 4 1 on page 15 However you can also connect to the RAS PutIn using its pre configured IP settings Attention Changing the network settings of RAS PutIn might result in losing connection to it In case you change the settings remotely make sure all the values are correct an...

Page 55: ... dot notation RAS PutIn will synchronize its own absolute time with the timeserver s one This is important for writing log entries and for the Dynamic DNS Service Secondary Time Server IP address of the secondary NTP compliant timeserver in dot notation It will be used in case the Primary Time Server can t be contacted Remote Console HTTPS port Port number at which RAS PutIn s Remote Console serve...

Page 56: ...o take part in the service with the Dynamic DNS Server He will get an approved nickname and password in return to the registration process This account information is needed in order to determine the IP address of the registered RAS PutIn Figure 5 20 Dynamic DNS configuration panel You have to perform the following steps in order to enable Dynamic DNS 1 Make sure the LAN interface of RAS PutIn is ...

Page 57: ... registers itself to the Dynamic DNS server slightly different from the time configured To reduce load peaks on the server we add a random time 0 10 min to the absolute time value 5 5 4 SNMP Settings The following information is available via SNMP Serial number Firmware version MAC address IP address Netmask Gateway of LAN interface Configured users Currently active users with login time login tim...

Page 58: ...P Write Community This community allows you to set options and to reset RAS PutIn or the host via SNMP i e all that effects the host or RAS PutIn System Location Enter a description of the physical location of the host The description will be used in reply to the SNMP request sysLocation 0 System Contact Enter a contact person for the host The value will be used in reply to the SNMP request sysCon...

Page 59: ...n use it only for the initial configuration see Section 4 1 on page 15 Modem Allows to access RAS PutIn via modem see Section 5 5 6 on page 49 for details IPMI over Serial Enables the possibility to use this serial port for IPMI 1 5 over serial check Section 5 5 8 on page 52 for more information Passthrough Using this option it is possible to connect an arbitrary device to the serial port and acce...

Page 60: ... username and a password which must exist on the SPC and have the privileges to switch power for each port Intelligent Power Module This is an optionally available external module to switch power of a single system by putting it in the power supply line of the controlled system ePowerSwitch The ePowerSwitch is a 4 port power socket Each single port can be switched using an integrated web browser o...

Page 61: ...tIn using a modem The meaning of each parameter will be described below The modem settings are part of serial settings panel Figure 5 22 on the facing page Enable modem on RS 232 Enable or disable the modem on the serial interface adapter of RAS PutIn In case it is enabled RAS PutIn tries to initialize the modem using an initial string of AT commands and waits for incoming connections Serial line ...

Page 62: ...or the error free movement of data between network nodes You can choose between the High level Data Link Control HDLC and X 75 You can leave this option untouched in case you use a standard network connection as built in Windows or Linux Enable hang up timer for incoming calls If you want RAS PutIn to hang up an incoming connection you have to check this box The time out value is configured using ...

Page 63: ...ed Calling This is the calling number the client that tries to dial into RAS PutIn Called If you want to call the caller back you have to enter his number here User Password If RAS PutIn calls back these are the user name and the corresponding password for authentication on the console computer Call back after x seconds The entry is marked as a callback entry in case this checkbox is checked Addit...

Page 64: ...llow non callback dial in for selected people except some people that should be called back Make sure you have callback enabled and Force callback is switched off Then you have to make an entry for every allowed client For callback entries all fields have to be specified There must be at least one non callback entry or anyone can dial in 5 5 7 5 I want to allow callback connections only Make sure ...

Page 65: ...20 IPMI over Serial If your host system supports IPMI V1 5 and has an Intel EMP Emergency Management Port usually COM2 connector you can connect IPMI through serial port 1 on RAS PutIn There are some additional points to note The EMP port must be set to Always enable and the Restricted Mode must be switched off The BMC should accept a null username and a non null password account as login Password...

Page 66: ... end date Once you changed the filter settings click on Update in order to update the shown entries see Figure 5 26 If the checkbox Get sensor names is checked all sensor IDs will be shown with their respective names The time that is shown in the log entries is the SEL time which means that this time is independent to the system time The actual SEL time is shown at the top of the log table With th...

Page 67: ...e explained in the following 5 5 9 2 LDAP Settings Figure 5 28 shows the RAS PutIn LDAP settings panel Its options will be explained below Figure 5 28 LDAP settings panel User LDAP Server Here you enter the name or IP address of the LDAP server containing all the user entries If you choose a name instead of an IP address you need to configure a DNS server in the network settings Base DN of User LD...

Page 68: ...ault leave this field empty The default depends on the selected LDAP server type Name of user entry objectclass This is the objectclass that identifies a user in the LDAP directory To use the default leave this field empty The default depends on the selected LDAP server type User search subfilter Here you can refine the search for users that should be known to the RAS PutIn Active Directory Domain...

Page 69: ...se connection establishment fails 5 5 10 2 Telnet Settings Enable Telnet access If this option is enabled access over Telnet client is possible For higher security we recommend to disable Telnet access 5 5 10 3 IP Access Control This section explains the settings related to IP access control It is used to limit access to a distinguished number of clients only These clients will be identified by th...

Page 70: ...and set the policy Finally press Insert Replacing a rule Enter the rule number the IP Mask and set the policy Finally press Replace Deleting a rule Enter the rule number and press Delete 5 5 11 SSL Certificate Management RAS PutIn uses the SSL5 protocol for any encrypted network traffic between itself and a con nected client During connection establishment RAS PutIn has to expose its identity to a...

Page 71: ...ificate that is unique for a particular device In order to do that RAS PutIn is able to generate a new cryptographic key and the associated so called Certificate Signing Request that needs to be certified by a so called certification authority CA A certification authority verifies that you are who you claim you are and signs and issues a SSL certificate to you The following steps are necessary to ...

Page 72: ... information along together with a support request It will help us troubleshooting your problem Reset RAS PutIn This part allows you to reset RAS PutIn This function is mainly needed to activate a newly updated firmware A reset will close all current connections to the admin istration console or to the Remote Console The whole process will take about half a minute 5 5 12 1 Update Firmware RAS PutI...

Page 73: ...her there were any transmission errors In case of any error the Upload Firmware function will be aborted Figure 5 32 Panel for uploading a new firmware Secondly if everything went well you see the Update Firmware panel see Figure 5 33 on the following page The panel shows you the version number of the currently running firmware and the version number of the uploaded firmware Pressing the update bu...

Page 74: ... firmware almost impossible However only experienced staff members or administrators should perform a firmware update Make sure RAS PutIn s power supply won t be interrupted Figure 5 34 Maintenance 5 6 Access via Telnet The RAS PutIn firmware features a Telnet server that enables a user to connect via a standard Telnet client It is used for passthrough access to a device possibly connected to the ...

Page 75: ...resent you the command line where you can enter according management commands In general the Telnet interface supports two operation modes the command line mode and the terminal mode The command line mode is used to control or display some parameters In terminal mode the pass through access to serial port 1 is activated if the serial settings were made accordingly All inputs are redirected to the ...

Page 76: ...64 CHAPTER 5 USAGE ...

Page 77: ...on establishments Q 005 No connection can be established to RAS PutIn A 005 Check whether the network connection is working in general ping the IP address of RAS PutIn If not check network hardware Is RAS PutIn powered on Check whether the IP address of RAS PutIn and all other IP related settings are correct Also verify that all the IP infrastructure of your LAN like routers etc are correctly conf...

Page 78: ...e for outgoing is checked Another possibility is to use a Mozilla based browser Q 011 Everytime I open a dialog box with some buttons the mouse pointers are not synchronous anymore A 011 Please check if you have an option like Automatically move mouse pointer to the default button of dialog boxes enabled in the mouse settings of the operating system This option needs to be disabled Q 012 Remote Co...

Page 79: ...t state or network availability FAQ Frequently Asked Questions HTTP Hypertext Transfer Protocol the protocol used between web browsers and servers HTTPS Hyper Text Transfer Protocol Secure secure version of HTTP IPMI Intelligent Platform Management Interface LED Light Emitting Diode MIB Management Information Base describes the structure of the management informa tion that can be accessed via SNMP...

Page 80: ...68 APPENDIX A GLOSSARY ...

Page 81: ...se If done so RAS PutIn may not be able to detect them Table B 1 RAS PutIn Video Modes Resolution x y Refresh Rates Hz 640x350 70 85 640x400 56 70 85 640x480 60 67 72 75 85 90 100 120 720x400 70 85 800x600 56 60 70 72 75 85 90 100 832x624 75 1024x768 60 70 72 75 85 90 100 1152x864 75 1152x870 75 1152x900 66 1280x960 60 1280x1024 60 75 ...

Page 82: ...70 APPENDIX B RAS PUTIN VIDEO MODES ...

Page 83: ...ams are on an identical position no matter what language mapping you are using Some of the keys have aliases also means they can be named by 2 key codes separated by comma in the table 1 2 3 4 5 6 7 8 9 0 Bsp Esc F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 Prnt Scrl Brk tab q w e r t y u i o p Caps a s d f g h j k l LShift z x c v b n m Rshift Lctrl Win Alt Space AltGR Menu RCtrl Left Down Right Up Ins...

Page 84: ...CAPE ESC F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 PRINTSCREEN SCROLL LOCK BREAK INSERT HOME PAGE UP DELETE END PAGE DOWN UP LEFT DOWN RIGHT NUM LOCK NUMPAD0 NUMPAD1 NUMPAD2 NUMPAD3 NUMPAD4 NUMPAD5 NUMPAD6 NUMPAD7 NUMPAD8 NUMPAD9 NUMPADPLUS NUMPAD PLUS NUMPAD NUMPADMUL NUMPAD MUL NUMPADMINUS NUMPAD MINUS NUMPADENTER WINDOWS MENU ...

Page 85: ...9 5 V 2 Green 10 GND sync 3 Blue 11 Not connected 4 Not connected 12 SDA DDC 5 GND 13 HSYNC 6 GND red 14 VSYNC 7 GND green 15 DATA CLOCK 8 GND blue D 2 RJ 45 Connector Ethernet 1 2 3 4 5 6 7 8 Pin Assignment Pin Assignment 1 TX 5 Not connected 2 TX 6 RX 3 RX 7 Not connected 4 Not connected 8 Not connected ...

Page 86: ... connected 4 RX 8 Not connected D 4 Serial SUB D 9 Connector 1 1 2 3 4 5 6 7 8 9 Pin Assignment Pin Assignment 1 DCD 6 DSR 2 RX 7 RTS 3 TX 8 CTS 4 DTR 9 RI 5 GND D 5 Serial SUB D 9 Connector 2 1 2 3 4 5 6 7 8 9 Pin Assignment Pin Assignment 1 DCD 6 DSR Reset2 2 RX 7 RTS Power1 3 TX 8 DTS Power2 4 DTR Reset1 9 Not connected 5 GND Pins 1 and 6 are bridged ...

Page 87: ...nment 1 VGA blue 14 GND 2 VGA green 15 GND 3 VGA red 16 GND 4 VGA hsync 17 VGA vsync 5 GND 18 Not connected 6 VGA SCL 19 VGA SCL 7 GND 20 GND 8 Not connected 21 GND 9 KBD data 22 KBD clock 10 GND 23 RS232 2 TX 11 MOUSE clock 24 RS232 2 RX 12 MOUSE data 25 MOUSE 5V 13 KBD 5V D 7 Power Supply Connector 1 2 3 4 Pin Assignment 1 12V 2 12V 3 GND 4 GND ...

Page 88: ...76 APPENDIX D PIN ASSIGNMENTS ...

Page 89: ...intenance and problems caused by use of parts and components not supplied by Blackbox Any replacement hardware will be warranted for the remainder of the original period or thirty 30 days whichever is longer Blackbox will repair or replace products returned to Blackbox s facility To request warranty service you must inform Blackbox within the warranty period If warranty service is required Blackbo...

Page 90: ...ility of such damages In any case Blackbox entire liability under any provision of this agreement shall be limited to the amount actually paid by you for the firmware and or hardware Because some states jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages the above limitation may not apply to you ...

Page 91: ...Unit Width 105 mm 1 4 1900 Length Box 223 mm Length Box with connectors 233 Weigth 700 g F 2 Environmental Temperature Operating 0 C to 40 C 32 F to 131 F Storage 18 C to 70 C 20 F to 158 F Humidity Operating 10 to 90 non condensing Storage 5 to 95 non condensing ...

Page 92: ...80 APPENDIX F SPECIFICATIONS ...

Page 93: ...cturer or the vender The power cord of the power supply is the point of junction to the supply network AC 230 V Therefore the power supply and socket have to be easily accessible to disconnect them quickly if it is necessary The device contains a lithium battery CR 1632 Gladly we exchange this battery for you When changing the battery yourself please notice Attention explosion hazard while exchang...

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