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POCKETMAIL COMPOSER
8. Frequently Asked Questions
8.1 Receiving PocketMail Messages
Q.How can I tell if a PocketMail message is waiting for me at the PocketMail
Service?
A.You must dial in to the PocketMail Service as described in the Quick Start
section at the beginning of this manual. After you hear the beeps indicating
successful completion, hang up the telephone and check your Inbox for
messages.
8.2 Sending PocketMail Messages
Q.How do I know if my messages were sent and received properly?
A.After communication with the PocketMail Service, you are notified of
successful transmission in three ways: by a voice prompt, by a beep, and by the
status information that appears on the Outbox screen.
On the Outbox screen, you can verify successful transmission by checking the
Status column at the far left. Successful messages are indicated with an S,
whereas unsent messages have either an I, and H, or no letter at all.
Q.I am sending PocketMail messages to my friends, but they are not receiving
them. Why not?
A.There may be one or more errors in addressing or sending the message.
Check the following:
• Does the message have an S in the status column of the Outbox?
• Verify complete email addresses in the To field. The proper format is
[email protected], [email protected], etc..
• After composing the message, did you press
to save it to the Outbox?
• Check the steps for connecting to the PocketMail Service described in the
Quick Start section at the beginning of this manual.
• Did you confirm a complete communications session by watching the Progress
Bar lights on the front of the Composer and waiting for the beeps?
• Confirm that you have the correct email address for the recipient.
Done
