78
SECURE RACK MODEM
Appendix B. Troubleshooting
B.1 Calling Black Box
If you determine that your Secure Rack Modem is malfunctioning, do not attempt
to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box
at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.
B.2 Shipping and Packaging
If you need to transport or ship your Secure Rack Modem:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the Secure Rack Modem for repair, make sure you include
everything that came in the original package. Before you ship, contact Black
Box to get a Return Material Authorization (RMA) number.
