2Wire HomePortal 1500CW User Manual Download Page 1

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HomePortal

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M odel 1500C W

Summary of Contents for HomePortal 1500CW

Page 1: ...HomePortal user s guide Model 1500CW ...

Page 2: ...prior arrangements with participating financial institutions 2Wire the 2Wire logo and HomePortal are trademarks of 2Wire Inc All other trademarks are trademarks of their respective owners ___________________________________________________________________________________________________________________________ Owner s Record The serial number is located on the bottom of your 2Wire HomePortal Recor...

Page 3: ...me network Chapter 2 Installing the HomePortal hardware Shows you how to physically install the HomePortal and describes the five ways you can connect your first computer to the HomePortal network Chapter 3 Installing the HomePortal software Describes how to launch the HomePortal Setup Wizard on Windows and Macintosh computers Chapter 4 Adding computers to your network Shows you the five ways you ...

Page 4: ... the HomePortal home networking in general and phoneline networking Chapter 9 Troubleshooting Provides tips for solving problems that may occur when installing the HomePortal and connecting to the Internet Chapter 10 Contacting 2Wire Customer Care Provides contact information for 2Wire Customer Care Index At the end you ll find an index so you can quickly find information in this guide ...

Page 5: ...r with Wireless Ethernet connection 2 12 Choice 5 Network with Ethernet hub switch 2 14 Chapter 3 Installing HomePortal software The Setup Wizard on Windows 3 1 The Setup Wizard on Macintosh 3 2 Chapter 4 Adding computers to your network Choice 1 Computers with HomePNA connection 4 2 Choice 2 Computers with Wireless Ethernet connection 4 3 Choice 3 Network with Ethernet hub switch 4 4 Choice 4 Com...

Page 6: ...tions Playing games with other players in your home 6 2 Chapter 7 Glossary Additional resources 7 2 Chapter 8 Frequently asked questions Frequently asked questions about networking 8 1 Frequently asked questions about HomePortal 8 3 Frequently asked questions about HomePNA 8 6 Chapter 9 Troubleshooting HomePortal Troubleshooting installation 9 1 Troubleshooting Internet connection 9 8 Troubleshoot...

Page 7: ...HomePortal comes with friendly installation tools to make setting up your home network easy and the HomePortal is as easy to use as browsing the Web Speed The HomePortal enables high speed always connected Internet access to multiple computers Sharing The HomePortal allows every member of your household to use the Internet simultaneously The HomePortal also makes it easy to share printers MP3 play...

Page 8: ...ll the HomePortal software Note If your HomePortal packaging does not have a Key Code label you may obtain an activation Key Code on the 2Wire Web site http www 2wire com keycode Or your service provider may have provided your Key Code by other means Check your computers Each computer you connect to your HomePortal network must have Windows 95 Windows 98 Windows ME Windows NT 4 0 with Service Pack...

Page 9: ...s Ethernet adapter IEEE 802 11b USB port on the computer Only one Windows 98 SE Windows ME or Windows 2000 PC can be networked via USB USB port HomePortal connection is not available for Macintosh Windows 95 or Windows NT Note To learn how to determine whether your system meets the network interface requirement see Troubleshooting installation on page 9 1 Remove conflicting applications It could b...

Page 10: ...s Method 2 on Windows 1 From the Start menu select Programs 2 From the list of programs select the networking software 3 From the submenu select Uninstall 4 Click Yes to confirm that you want to remove the program and all of its components Uninstalling conflicting networking software on Macintosh 1 Locate the CD and insert it in the CD ROM drive 2 Double click to open the icon that appears on your...

Page 11: ... visible easily accessible location near a power outlet phone jack and a computer If your office computer has Windows 98 SE ME or 2000 we recommend connecting it via USB For two computers consider USB and Ethernet If you have multiple computers requiring Ethernet we recommend using an Ethernet hub 10 100 Mbps to connect the computers to the HomePortal ...

Page 12: ... to connect via phoneline because bedrooms are likely to have phone jacks making phoneline networking convenient Common living areas We recommend connecting via phoneline because common living areas are likely to have phone jacks making phoneline networking convenient Or you may want to connect via wireless to minimize cabling Getting started Make sure your package includes the items shown here No...

Page 13: ...Chapter 1 Introduction 1 7 ...

Page 14: ...Chapter 1 Introduction 1 8 ...

Page 15: ...uter you are connecting to the HomePortal is located near the HomePortal you may wish to connect it using Ethernet or USB To install the HomePortal hardware 1 Choose a computer to begin the installation The first computer you connect to your home network should be near your DSL service wall jack a telephone jack and the HomePortal 2 Choose a connection type To add your first computer to the HomePo...

Page 16: ...u are not sure whether your computer has one of these options see Troubleshooting installation on page 9 1 Choice 3 Computer with HomePNA adapter page 2 10 Choice 4 Computer with Wireless Ethernet card page 2 12 Choice 5 Network with Ethernet hub page 2 14 ...

Page 17: ... other end into an electrical outlet The green Power light on the front of the HomePortal should come on 3 page 8 1Recommended If any of the computers in your home today or in the future will connect to your home network via HomePNA connect the included light gray telephone cable from the HomePortal LINE port top plug to the telephone jack should have dial tone 4 Connect the other included light g...

Page 18: ... Y adapter to share it with the HomePortal See page 8 1 5 Connect the included dark gray Ethernet cable from the HomePortal LOCAL ETHERNET port 3rd plug from top to your computer s Ethernet port 6 Power on your computer and after your computer has completely started verify the top and bottom indicator lights on the front of the HomePortal are green If the POWER and HOME NETWORK lights are lit gree...

Page 19: ...lined up correctly plug the black AC power adapter into the HomePortal POWER port bottom plug and then plug the other end into an electrical outlet The green Power light on the front of the HomePortal should come on 2 Connect the ivory colored USB cable from the HomePortal PC port 2nd plug from bottom to your computer s USB port 3 page 8 1Recommended If any of the computers in your home today or i...

Page 20: ... and should not have a dial tone One way to verify that you are connecting to the correct wall jack is to attach a telephone to the jack and then listen for a dial tone If you do not hear a dial tone through the handset this is the correct wall jack to connect to the HomePortal DSL port Note If your telephone jack is already in use you can use the included Y adapter to share it with the HomePortal...

Page 21: ...Chapter 2 Installing HomePortal hardware 2 7 Place the HomePortal Setup Wizard CD in the CD ROM tray and then select CD ROM drive Click Next to continue Select The updated driver Click Next to continue ...

Page 22: ...Chapter 2 Installing HomePortal hardware 2 8 Click Next to continue ...

Page 23: ...please do so and follow on screen instructions If you don t have your Windows CD handy try the following options for locating the driver C WINDOWS options cabs C Windows C Windows system D Win98 Click Finish Remove the CD from the CD ROM tray and then click Yes to restart your computer ...

Page 24: ...t lit green see Checking indicator lights on page 9 2 Note After installing the HomePortal software the BROADBAND LINK indicator light will also turn green 7 Go to Installing HomePortal software on page 3 1 Choice 3 Computer with HomePNA connection To connect your computer to the HomePortal via HomePNA 1 Verify the computer has a HomePNA adapter You can order HomePNA adapters from 2Wire 2Wire PC P...

Page 25: ...an electrical outlet The green Power light on the front of the HomePortal should come on 5 page 8 1Connect the included light gray telephone cord from the HomePortal LINE port top plug to your telephone jack should have dial tone 6 Connect the other included light gray telephone cable from the HomePortal DSL port 2nd plug from top to the DSL service wall jack This connects the HomePortal s interna...

Page 26: ...the BROADBAND LINK indicator light will also turn green 8 Go to Installing HomePortal software on page 3 1 Choice 4 Computer with Wireless Ethernet connection To connect your computer to the HomePortal via Wireless Ethernet 1 Verify the computer has a Wireless Ethernet card and verify the card is configured to operate with your HomePortal We provide general guidelines for configuring Wireless Ethe...

Page 27: ...s internal DSL modem to your DSL service provider If you already have an external DSL modem you no longer need to use it Note The DSL service wall jack is a special jack set up during installation of DSL service It is not a regular phone jack and should not have a dial tone One way to verify that you are connecting to the correct wall jack is to attach a telephone to the jack and then listen for a...

Page 28: ... hub 1 Verify the computer has an Ethernet card Note If you are not sure whether your computer has an Ethernet card see Troubleshooting installation on page 9 1 2 If you have not already done so connect each Ethernet device s network card to the hub with a network cable similar to the dark gray cable included with the HomePortal Note You can purchase additional Ethernet cables at any consumer elec...

Page 29: ...DSL service wall jack is a special jack set up during installation of DSL service It is not a regular phone jack and should not have a dial tone One way to verify that you are connecting to the correct wall jack is to attach a telephone to the jack and then listen for a dial tone If you do not hear a dial tone through the handset this is the correct wall jack to connect to the HomePortal DSL port ...

Page 30: ...Chapter 2 Installing HomePortal hardware 2 16 Note After installing the HomePortal software the BROADBAND LINK indicator light will also turn green 9 Go to Installing HomePortal software on page 3 1 ...

Page 31: ...he HomePortal software on Windows computers 1 Place the HomePortal Setup Wizard CD in the CD ROM drive and close the CD tray Note If your computer does not have a CD ROM drive see One of my computers doesn t have a CD ROM drive on page 9 4 2 Follow on screen instructions After the Setup Wizard completes the BROADBAND LINK indicator light on the front of your HomePortal will flash green as the Home...

Page 32: ...Portal Install icon and the other is an Internet Explorer 5 folder IMPORTANT If your Macintosh does not have a current Web browser you must install a current Web browser before installing the HomePortal software To install Internet Explorer 5 drag the Internet Explorer folder to your Macintosh hard drive double click the Internet Explorer icon and when prompted agree to make Internet Explorer 5 yo...

Page 33: ...he Setup Wizard completes the BROADBAND LINK indicator light on the front of your HomePortal will flash green as the HomePortal establishes a connection to your broadband service provider This could take several minutes The light will turn solid green once the connection is established ...

Page 34: ...Chapter 3 Installing HomePortal software 3 4 ...

Page 35: ...way of USB Unless you already have an Ethernet network installed you may wish to add computers to your network using HomePNA or a combination of HomePNA and wireless because these technologies don t require placing new wiring throughout your home Choose a connection type for each computer to be added to your home network and then refer to the indicated page for instructions Connection Type Go to C...

Page 36: ...If you are not sure whether your computers have one of these options see Troubleshooting installation on page 9 1 Choice 1 Computers with HomePNA connection Note You can connect computers to up to two phone lines that have different phone numbers See HomePortal online Help for details Choice 4 Computer with Ethernet card no hub page 4 5 Choice 5 Windows 98 SE ME or 2000 with USB Port page 4 6 ...

Page 37: ...log dial up modems can look similar to HomePNA adapters Make sure that you connect your computer to the HomePNA adapter and not to an analog modem 3 Install the HomePortal software Choice 2 Computers with Wireless Ethernet connection To add a computer to your network via Wireless Ethernet connection 1 Verify the computer has a Wireless Ethernet card and verify the card is configured to operate wit...

Page 38: ...ch To add devices to your network via Ethernet hub 1 Verify the devices have Ethernet cards Note If you are not sure whether your computers have Ethernet cards see Troubleshooting installation on page 9 1 2 Connect the included dark gray Ethernet cable to the HomePortal LOCAL ETHERNET port 2nd from top plug and to any port on the Ethernet hub Many hubs have one port designated as the Unlink port C...

Page 39: ...nnected computer Choice 4 Computer with Ethernet connection Note If you recently purchased the Ethernet card install the card and software before proceeding with the HomePortal connection To add a computer to your network via Ethernet connection 1 Connect the included dark gray Ethernet cable from the Ethernet adapter to the HomePortal LOCAL ETHERNET port 2nd from top plug Note If the dark gray Et...

Page 40: ...ia USB USB HomePortal connectivity is not available for Macintosh Windows 95 or Windows NT To add a computer to your network via USB 1 Connect the included ivory colored USB cable to the HomePortal PC port 2nd plug from bottom and the computer s USB port 2 Power on your computer Note The following screens may vary somewhat on Windows ME and Windows 2000 The Add New Hardware Wizard appears Click Ne...

Page 41: ...dding computers to your network 4 7 Select Search for best driver for your device Click Next to continue Place the HomePortal Setup Wizard CD in the CD ROM tray and then select CD ROM drive Click Next to continue ...

Page 42: ...Chapter 4 Adding computers to your network 4 8 Select The updated driver Click Next to continue Click Next to continue ...

Page 43: ... Note If asked to insert your Windows CD please do so and follow on screen instructions If you don t have your Windows CD handy try the following options for locating the driver C Windows options cabs C Windows C Windows system D Win98 Click Finish ...

Page 44: ...Chapter 4 Adding computers to your network 4 10 Remove the CD from the CD ROM tray and then click Yes to restart your computer 3 Install the HomePortal software ...

Page 45: ...your computer screen Click the icon to launch HomePortal Monitor which is a handy menu of tools such as Share Files or Printers View Home Network Information and Online Help The following pages briefly describe how to use the tools in HomePortal Monitor For more detailed instructions refer to the online Help system Launch your HomePortal default page From HomePortal Monitor select HomePortal to la...

Page 46: ...ur computer to function properly with the HomePortal For example if you wish to experiment with network settings or you are installing hardware or software that might alter network settings we highly recommend that you first switch to work mode This will protect your home mode settings from being altered Share files and printers available on Windows 95 98 and ME From HomePortal Monitor select Shar...

Page 47: ...nection s From HomePortal Monitor select Refresh Home Network Connection to automatically resynchronize your computer and the HomePortal This is useful if your computer ever needs to be assigned a new IP address Choose to be notified of connection problems From HomePortal Monitor check Notify Me of Connection Problems if you would like to automatically initiate 2Wire s ongoing help in diagnosing a...

Page 48: ...Chapter 5 Using HomePortal Monitor 5 4 ...

Page 49: ...computer screen or point your browser to http homeportal to open the home console 2 From the home console click the Network tab 3 Click the Advanced link corresponding with the computer you want to set up as a host computer To assign a hosted application to a computer 1 From the left hand list of available hosted applications click to select the one you want to apply to your network computer 2 Cli...

Page 50: ...ftware If you are playing a network enabled game that requires a host computer start the software on the host computer first 2 When the game starts select the multi player or equivalent option 3 If the game prompts you to choose a host choose the computer you started the software on first 4 If the game prompts you to select a protocol choose TCP IP All players must select the same protocol For mor...

Page 51: ...ePNA are equally effective and allow you to network your computers without special wiring HomePNA or HPNA HomePortal supports the HomePNA Home Phoneline Networking Alliance protocol This protocol allows you to simply and easily use the telephone wiring within your home to create your home network with shared Internet access and shared access to peripherals HomePNA 1 0 offers 1 Mbps megabit per sec...

Page 52: ...tal has a USB connection for a computer The HomePortal also has USB connections to attach peripherals such as printers and digital cameras These peripheral ports will be functional in a later release of HomePortal software Check with 2Wire com to learn when these ports will become active on your HomePortal Additional resources Following are some additional resources for learning about networking t...

Page 53: ... up file and printer sharing this method is explained in detail in the Windows online Help system Do I need to use a network hub or switch with my home network Only if you want to connect more than one Ethernet device for example two computers with Ethernet cards or one computer with an Ethernet card and one wireless base station You do not need to use crossover cables when connecting devices to t...

Page 54: ...on each phone answering machine fax machine security system and analog modem You can order phoneline filters from 2Wire 2Wire DSL Filter Connecting DSL Filter to single jack with the HomePortal How far apart can any two computers be in my network Up to 300 feet for a wireless network 500 feet for a phoneline network and 300 feet for an Ethernet network IMPORTANT 2Wire recommends using the included...

Page 55: ...hat are used to crack systems The HomePortal hides the IP addresses of the computer s attached to it This means that a port scanner scans the HomePortal open ports not your computers As a first line of defense this will stop you from being marked as a potential victim by someone who is looking for an easy target with a port scanner It is similar to a house alarm or large dog that will make a burgl...

Page 56: ...er should be done on a computer running Windows 95 98 NT 2000 or Macintosh 8 5 or higher Also the HomePortal Monitor portion of the graphical user interface requires Windows 95 98 NT 2000 or Macintosh 8 5 or higher Other operating systems are not fully supported by 2Wire However any computer capable of using a dynamically assigned IP address via DHCP can be used within a HomePortal network This me...

Page 57: ...haring software package on a machine in your network then you need to uninstall it and re install the HomePortal software How can I uninstall the HomePortal software You can remove all of the HomePortal components installed on your system with the Uninstall utility To uninstall HomePortal Windows 1 From the Start Menu select Programs HomePortal 2 From the HomePortal submenu select Uninstall HomePo...

Page 58: ...must use a phone line filter on each phone in your home Can I use HomePNA and the HomePortal in a digital telephone system such as those found in many corporate environments No HomePNA is designed to be used only with standard analog home telephone systems Will some devices interfere with my HomePNA network Yes but only if you are using the older HomePNA 1 0 standard HomePNA 1 0 Ham radios on band...

Page 59: ... having is not covered here or online or if the suggestions provided do not solve the problem then please don t hesitate to contact us Troubleshooting installation I m not sure whether my computer has a network adapter that can work with the HomePortal To check Windows 95 Windows 98 and Windows ME 1 On your desktop right click My Computer 2 Select Properties then click the Device Manager tab 3 Dou...

Page 60: ...nstall or reinstall an adapter on this computer Consult the manufacturer s documentation for installation instructions Checking indicator lights The HomePortal has three indicator lights you can use to diagnose installation and connection problems Power light If the Power indicator light is not lit the HomePortal is not getting power 1 Check to see if the power cable is plugged into the power outl...

Page 61: ...cting the power cord This will restart the HomePortal search for your broadband service Home Network light If your networked computers are powered on and the Home Network indicator light is not lit the HomePortal may not be connected to any computer or hub by way of Ethernet USB HomePNA or wireless The HomePortal must be connected to your home network in one of these ways Ethernet Verify that the ...

Page 62: ...y starts click Cancel 4 View the files on the CD ROM To do so After inserting the CD ROM into the CD ROM drive double click My Computer Double click the icon that represents your CD ROM drive 5 On the CD ROM locate a file named Makefloppies exe Double click this file The Makefloppies application prompts you for each diskette in turn To install the HomePortal software using the installation diskett...

Page 63: ...documentation for installation instructions If more than one adapter in listed you may need to disable the adapters that are not being used for your HomePortal network This is especially true if you are using a Windows 98 computer to connect via USB To disable an inactive adapter double click the adapter select Disable and click OK Repeat for each unused adapter Note A disabled adapter is unavaila...

Page 64: ...ers that are not being used for your HomePortal network To do this double click the unused adapter from the Device Usage pull down menu on the General tab select Do not use this device disable and click OK Check the Home Network indicator light On Macintosh OS 8 5 or higher On your desktop double click your Hard Drive icon Select System Folder Extension Folder and verify that an Ethernet HomePNA o...

Page 65: ...adapter power cable try it with the adapter that is causing problems 4 If you have changed the way your computer connects to your network for example from Ethernet to HomePNA you should first uninstall and then reinstall the HomePortal software on your computer If you have further problems consult the Troubleshooting section in the user guide that came with your adapter ...

Page 66: ...m HomePortal Monitor select Refresh Home Network Connection 4 Note to laptop users You may need to switch back to your home settings From HomePortal Monitor select Change Mobile Computer Location and change to your home settings Troubleshooting home networking I can t see all my computers connected via HomePNA on the network See Chapter 2 of this guide and make sure all the computers connected via...

Page 67: ...multiple network adapters in a single computer connect only one network adapter at a time to the HomePortal network You probably don t need to remove the unused adapters unless you have an unused wireless card or adapter that may be attempting to connect to a wireless base station attached to the HomePortal In that case you may need to remove or disable the wireless card or adapter ...

Page 68: ...Chapter 9 Troubleshooting HomePortal 9 10 ...

Page 69: ...2Wire com support Email support Support 2Wire com Toll free 24 x 7 telephone and fax support 877 347 8680 877 347 8684 fax Feedback Your feedback is important to us and is key to product improvement Please email your product ideas and suggestions to Support 2Wire com ...

Page 70: ...Chapter 10 Contacting 2Wire Customer Care 10 2 ...

Page 71: ... Anypoint ISS 1 3 Microsoft Internet Connection Sharing 1 3 Sygate 1 3 WinGate 1 3 connection attachable quantity of computers 8 2 computer 9 8 computer distance apart from one another computer 8 2 computer to HomePortal 9 5 network problems 9 9 problems 9 5 9 8 telephone and HomePortal to wall jack 8 2 connection type computer with Ethernet card 2 1 2 3 4 2 4 5 HomePNA adapter 2 2 2 10 4 1 4 2 ne...

Page 72: ... help online system 5 3 9 1 home network light 2 4 2 10 2 12 2 13 2 15 HomePNA 2 3 2 10 2 13 2 15 7 1 adapter 1 3 2 2 2 10 2 11 4 1 4 3 card 2 11 connection 4 2 network 8 6 HomePortal 1 1 connection problems 9 8 DSL port 9 3 features 1 1 internal DSL modem 2 3 2 6 2 11 2 13 2 15 launch default page 5 1 Monitor tools 5 1 setup 4 3 Setup Wizard CD 2 7 4 7 upgrade 5 3 HPNA 7 1 9 3 I installation bedr...

Page 73: ...abled game 6 2 hub or switch 8 1 interface 1 3 interface requirements 1 3 page 9 8 O online Help 9 1 P PC port 2 5 2 10 4 3 4 6 9 3 peripherals 8 4 phone line filter 8 2 playing games 6 2 power light 2 3 2 4 2 5 2 10 2 11 2 12 2 13 2 15 port 2 3 2 5 2 11 2 13 2 15 R refreshing your home network connection 5 3 removing conflicting applications 1 3 renaming your computer 5 2 requirements CD ROM driv...

Page 74: ...ows 95 9 1 Windows 98 SE 9 1 U uninstall HomePortal software 8 5 Universal Serial Bus 7 2 unlink port 4 4 upgrade HomePortal 5 3 USB 2 1 2 5 4 1 7 2 8 5 9 3 adapter 2 10 4 3 cable 2 5 4 6 peripheral ports 8 4 port 1 3 2 1 2 5 4 2 4 6 V viewing home network information 5 2 virtual private network 8 3 VPN 8 3 W Web browser 1 3 Windows 7 1 2000 2 1 2 5 4 1 4 6 95 2 5 4 6 98 SE 2 1 2 5 4 1 4 6 ME 2 5 ...

Page 75: ...ith FCC Class B limits may be attached to this computer product Operation with noncompliant peripherals is likely to result in interference to radio and television reception All cables used to connect peripherals must be shielded and grounded Operation with cables connected to peripherals that are not shielded and grounded may result in interference to radio and television reception FCC Part 68 Th...

Page 76: ...her rights that vary from state to state All parts or components contained in this product are covered by 2Wire s limited warranty for this product The product may contain fully tested recycled parts warranted as if new Returning a Defective Product RMA Before returning any product contact 2Wire Customer Support and obtain an RMA number by calling US Canada only 1 877 347 8680 Other locations Retu...

Page 77: ...at the end of such notice period Upon termination or if a license ceases to be effective Licensee shall immediately cease all use of all affected Products and return or destroy all copies of all affected Products and all portions thereof and so certify to 2Wire Sections 6 7 and 9 and any rights to payment already accrued shall survive termination Termination is not an exclusive remedy and all othe...

Page 78: ...IT HEREUNDER WITH RESPECT TO THE APPLICABLE PRODUCT DURING OR PRIOR TO THE CAUSE OF ACTION OR ii FOR ANY COST OF PROCUREMENT OF SUBSTITUTE GOODS TECHNOLOGY SERVICES OR RIGHTS iii FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES iv FOR INTERRUPTION OF USE OR LOSS OR CORRUPTION OF DATA OR v FOR ANY MATTER BEYOND ITS REASONABLE CONTROL Some states do not allow the exclusion or limitation of incidental or ...

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