2Wire HomePortal 1500CW, User Manual

Page: 66 / 78

Chapter 9:
Troubleshooting HomePortal
9
-8
Troubleshooting Internet connection
I got connected once successfully but am now having problems.
From HomePortal Monitor, select
Refresh Home Network Connection
.
I can’t connect to the Internet.
Following are some tips to help you diagnose and remedy common Internet
connection problems:
1.
Make sure the HomePortal is on and that the indicator lights are green.
See “Checking indicator lights” on page 9-2.
2.
If everything seems ok, but you still cannot connect to the Internet, close
any open applications on the computer, and restart it. When the
computer has finished restarting, try connecting again.
3.
Click the (2) at the bottom of your computer screen to open HomePortal
Monitor. From HomePortal Monitor, select Refresh Home Network
Connection.
4.
Note to laptop users: You may need to switch back to your home settings.
From HomePortal Monitor, select Change Mobile Computer Location
and change to your home settings.
Troubleshooting home networking
I can’t see all my computers connected via HomePNA on the network.
See Chapter 2 of this guide and make sure all the computers connected via
HomePNA are connected correctly.
If you have multiple phonelines in your home, it is possible that your computers
are not connected to the same phoneline wiring. Consult the Phoneline
Networking FAQ in HomePortal online Troubleshooting for more information.
My computer doesn't appear on the home console Network page.
If you disconnect the network cable from your adapter and then reconnect it
within a few seconds, some computers on the network may not be able to see your
computer. If this happens, restart your computer.