Type of consumer damage
If repair is necessary within a month after
purchase due to manufacturing defect.
If a replaced product requires major repair
within a month of replacement.
Not reparable
Not reparable
Reparable
Defect or
malfunction as a
result of
consumer’s
negligence or error
Damage during transit
If repair is impossible due to lack of
parts. (The company should carry parts
for 5 years.)
Malfunction as a result of an act of God (fire, salt
damage, gas, earthquake, wind or flood)
Normal consumption of a consumable
Problem due to consumer not using a consumable
or optional item as designated
Any other problem as a result of external causes.
Problem that occurred due to product serviced by
an unauthorized person
If a product handed over for repair was
lost by the company.
Defect or
malfunction in
performance
and function
that occurred
during normal
operation
Replacement
Replacement
Replacement
Replacement
Replacement
Replacement
Replacement
after amount
deduction
Free service
If defect occurs.
If the same defect reoccurs
after repair (more than four
times).
Reparable
Charged
service
Charged
service
Charged
service
Charged
service
Separate criteria
Charged
service
Charged
service
Charged service
Charged service
Replacement after
totaling repair cost
Indemnification
Within warranty
After warranty
Consimer Damage indemnification Guidelines
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