HELP/TROUBLESHOOTING
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Binatone Helpline: 0845 345 9677 (UK), 1300 768 112 (Australia), +91 7503011385 (India), +491805938802 (Europe)
24 HELP/TROUBLESHOOTING
My HomeSurf Tablet does not turn on.
• Make sure that the power adapter is securely connected
• Make sure that you are using the power adapter that was included with your HomeSurf
Tablet.
• Make sure that the HomeSurf Tablet is turned on. See
Switching on your HomeSurf
Tablet on page 16
on how to turn on your HomeSurf Tablet.
My HomeSurf Tablet does not recognize the memory card.
• Make sure that you have inserted a certified memory card.
• Make sure that you have inserted the memory card correctly. See
Inserting a memory
card on page 15
on how to insert a memory card.
• With your memory card inserted, power off and reset the device.
My HomeSurf Tablet shows a low-battery warning
The HomeSurf Tablet is low on power and needs to be charged before you can use it.
See
Charging your HomeSurf Tablet on page 14
on how to charge your HomeSurf
Tablet.
I cannot access the web
Check the wireless signal indicator in the status bar at the top of the screen. If there is no
signal, you are not connected.
For information about joining a Wi-Fi network, see
Making a Wireless Connection on
page 33
.
The display freezes or does not respond
Press and hold
P
for 5 seconds to turn HomeSurf Tablet off and turn it on again.
There is no sound coming from the HomeSurf Tablet
• Unplug and reconnect the headset. Make sure that the connector is pushed in all the
way.
• The volume may be deactivated or set too low. See
Set media volume on page 30
on
how to adjust the volume on your HomeSurf Tablet.
I can’t open an attachment in an email
The file type may not be supported. You may download and install applications that may
support the file type.
