law); the OWNER must comply with the terms of the deci-
sion; and OWNER gives up the right to sue BIG DOG
MOTORCYCLES in court on any claim that has been re-
solved at the arbitration hearing unless BIG DOG MO-
TORCYCLES fails to perform according to the arbitrator’s
decision (or unless otherwise provided by state or federal
law). If OWNER
rejects
the arbitrator’s decision, OWNER
may pursue other legal remedies under state or federal law;
and BIG DOG MOTORCYCLES will not be obligated to
perform any part of the decision.
When filing a claim with the BBB, OWNER shall provide,
at a minimum, the following information: make and model,
vehicle identification number, date of purchase, place of
purchase, current odometer reading, a list of all complaints,
and a copy of all repair orders and any other documenta-
tion to support OWNER’S claim(s). BIG DOG MOTOR-
CYCLES shall have ten (10) days from the receipt of writ-
ten notice from the BBB that OWNER has filed a claim and
requested an arbitration hearing within which to respond
to OWNER’S claim. OWNER shall then have ten (10)
days from the receipt of BIG DOG MOTORCYCLES’ re-
sponse within which to respond to the same. Simulta-
neously, the BBB shall obtain a hearing date, said hearing to
take place within forty (40) days of the original filing of
OWNER’S claim and request for arbitration with the BBB.
All administrative fees, except for attorney fees, for the
2005 OWNER’S MANU
AL
[ W
ARR
ANTY 4.2 ]
arbitration process will be paid by BIG DOG
MOTORCYCLES. For more information about the BBB
arbitration process, or to file a claim with this mechanism,
OWNER may write to:
Better Business Bureau of Wichita
328 S. Laura
Wichita, KS 67211
or call toll-free 1-800-856-2417.
THIS ARBITRATION PROCESS AFFECTS
IMPORTANT LEGAL RIGHTS, AND OWNER
SHOULD CHECK WITH AN ATTORNEY IF HE /
SHE HAS QUESTIONS ABOUT THOSE RIGHTS.
NOTE: The foregoing Notice regarding arbitration, established
in accordance with the Rules of the Better Business Bureau to
settle any Warranty disputes that may arise with OWNER’S
BIG DOG MOTORCYCLES motorcycle, is set forth in part, and
acknowledged by OWNER, in a separate document furnished
to OWNER at the time of sale, entitled “Notice of Warranty
Dispute Resolution Program,” and is set forth in its entirety in
this WARRANTY SECTION to satisfy applicable state and fed-
eral compliance requirements (16 C.F.R. Part 703) and for
OWNER’S reference.
STATE WARRANTY ENFORCEMENT LAWS
The laws of many states permit owners to obtain a re-
law); the OWNER must comply with the terms of the deci-
sion; and OWNER gives up the right to sue BIG DOG
MOTORCYCLES in court on any claim that has been re-
solved at the arbitration hearing unless BIG DOG MO-
TORCYCLES fails to perform according to the arbitrator’s
decision (or unless otherwise provided by state or federal
law). If OWNER
rejects
the arbitrator’s decision, OWNER
may pursue other legal remedies under state or federal law;
and BIG DOG MOTORCYCLES will not be obligated to
perform any part of the decision.
When filing a claim with the BBB, OWNER shall provide,
at a minimum, the following information: make and model,
vehicle identification number, date of purchase, place of
purchase, current odometer reading, a list of all complaints,
and a copy of all repair orders and any other documenta-
tion to support OWNER’S claim(s). BIG DOG MOTOR-
CYCLES shall have ten (10) days from the receipt of writ-
ten notice from the BBB that OWNER has filed a claim and
requested an arbitration hearing within which to respond
to OWNER’S claim. OWNER shall then have ten (10)
days from the receipt of BIG DOG MOTORCYCLES’ re-
sponse within which to respond to the same. Simulta-
neously, the BBB shall obtain a hearing date, said hearing to
take place within forty (40) days of the original filing of
OWNER’S claim and request for arbitration with the BBB.
All administrative fees, except for attorney fees, for the
2005 OWNER’S MANU
AL
[ W
ARR
ANTY 4.2 ]
arbitration process will be paid by BIG DOG
MOTORCYCLES. For more information about the BBB
arbitration process, or to file a claim with this mechanism,
OWNER may write to:
Better Business Bureau of Wichita
328 S. Laura
Wichita, KS 67211
or call toll-free 1-800-856-2417.
THIS ARBITRATION PROCESS AFFECTS
IMPORTANT LEGAL RIGHTS, AND OWNER
SHOULD CHECK WITH AN ATTORNEY IF HE /
SHE HAS QUESTIONS ABOUT THOSE RIGHTS.
NOTE: The foregoing Notice regarding arbitration, established
in accordance with the Rules of the Better Business Bureau to
settle any Warranty disputes that may arise with OWNER’S
BIG DOG MOTORCYCLES motorcycle, is set forth in part, and
acknowledged by OWNER, in a separate document furnished
to OWNER at the time of sale, entitled “Notice of Warranty
Dispute Resolution Program,” and is set forth in its entirety in
this WARRANTY SECTION to satisfy applicable state and fed-
eral compliance requirements (16 C.F.R. Part 703) and for
OWNER’S reference.
STATE WARRANTY ENFORCEMENT LAWS
The laws of many states permit owners to obtain a re-
