BIG ASS FANS Isis Installation Manual Download Page 49

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Isis

Conditions (cont.)

4. A service fee, parts replacement fee, and shipping charges may be imposed if any fan is returned for warranty service that is missing

components or that has been modified in any way. Such fees and charges will vary based upon the actual material and labor costs

necessary to replace missing or modified parts and to return the fan to its original factory condition.

Return policy

Returns must be received within 90 days of shipment. Customer will be responsible for return freight charges. A restocking fee of 25%

for unopened boxes and 50% for opened boxes applies to all returns.

What is not covered (exclusions)?

1. Units purchased and used outside the USA and its territories, Canada, or Australia.
2. Units purchased from any entity other than Big Ass Fan Company, Big Ass

Fan Affiliated Companies in Australia, or a Big

Ass Fan

Company Authorized Dealer.

3. Units or components where the serial number or part number sticker has been removed or defaced.
4. Defects, malfunctions, failure or physical damage caused by unauthorized service/parts and improper installation, adverse

site conditions (including, but not limited to, excessive heat, dust or humidity, unstable electric service, or any other unknown

or unforeseen condition that affects the proper operation of the products), mishandling, modifications, or damage while in your

possession including failure to provide reasonable and necessary maintenance, which shall include, but not be limited to:
a.

Failure to follow the required installation procedures specified in the Big

Ass Fan Company-supplied Installation Manual and in all

other documentation supplied with the fans and related equipment;

b. Failure to follow all relevant codes and ordinances including, but not limited to, the National Electric Code and state and local

building codes;

c. Failure to follow electrical engineering industry standards regarding the approved method of installing solid-state electrical

equipment having the characteristics of the fan, the fan control, and their related components, even if such standards are not

specifically referenced in any instructions or literature supplied by Big

Ass Fan Company;

d. Failure to use properly all installation and mounting hardware supplied by Big Ass Fan Company;

ATTENTION: Under no circumstances will the Big Ass Fan Company be responsible for remedial work necessary to correct
installation procedures by others that do not conform to those established by the instructions, codes, and standards
described under items 4.a through 4.d above.

Any modification or alteration of, or adjustment to the fans, fan control, and/or mounting and installation hardware and/or any

disassembly of the major components of the fans and fan controls for any purpose whatsoever, including any attempt to diagnose

and/or repair any problem, without prior written authorization from Big Ass Fans’ Technical Support Department;

f. Misuse, abuse, accidents, unreasonable use, or Acts of God;

g. Incorrect electric current, voltage, or supply;

h. Failure to use fan controls supplied by Big Ass Fan Company unless:

i. Big Ass Fans’ Technical Support Department has provided written permission prior to installation; and

ii.

The fan controls are built, operated, and maintained according to specifications provided to and approved by Big

Ass Fans’

Technical Support Department.

5. Consequential or incidental damages sustained by any person, entity, or structure as a result of any breach of these warranties,

except where such damages may not be excluded by law.

6. Claims made for products that have not been paid for in full
7. Damage caused by premises structural defects, structural movement or settlement, exposure to chemicals, salt water, acid rain or

other corrosive elements, excessive humidity, and/or wind.

Normal changes to the finish caused by ordinary use or damage to non-factory applied finishes.

9.  Damage or failure caused by subjection of the product to conditions outside its design limitations.
10.  Defects reported more than 90 days from when they were discovered or should have been discovered.
11.  With regard to electrical and electronic components provided by Big Ass Fan Company that comprise part of the products, including

motors, motor drives, and variable frequency drives, Big Ass Fan Company relies on the determination by the original manufacturer

as to whether the failure of such component was the result of a defect. If the manufacturer of such component determines that

there was no defect and therefore refuses to cover it under warranty, Big Ass Fan Company likewise will not warranty such item

unless Big Ass Fan Company determines that the failure of such electrical or electronic component was the result of a defect of

design, workmanship, or material within some other part of the products.

Limited Warranty (cont.)