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36
TROUBLESHOOTING & SERVICE
INFORMATION
If your camera cannot operate normally, see the frequently encountered problems and
solutions listed below. If the problem persists, contact your nearest service center or technical
support.
Problem
Cause
Solution
The camera
cannot power up.
There is no battery or the
battery is not inserted correctly.
Insert the battery correctly.
The battery has no power.
Replace the battery.
The battery
power is draining
quickly.
The external temperature is
extremely low.
--
Many shots are being captured in
dark places, requiring a flash.
--
Continuous video recording.
The battery or
camera is warm.
The camera or flash was used
continuously over a long period
of time.
--
The flash does not
fire or recharge.
The camera flash is turned off.
Set the flash to Auto Flash.
The light source is sufficient.
--
Even though the
flash fired, the
image is dark.
The distance to the subject is
greater than the flash's effective
range.
Get closer to the subject and shoot.
The image is too
bright or too dark.
The exposure is excessive or
inadequate.
Reset exposure compensation.
I cannot format a
memory card.
The memory card is
write-protected.
Remove the write protection.
End of the memory card life.
Insert a new memory card.
I cannot download
images from the
camera to my
computer.
The free space on the hard disk
of your computer is insufficient.
Ensure that the hard disk has enough
space for running Windows and that
the drive for loading image files has
free space equal to or greater than
the memory card in the camera.
There is no power being
supplied to the camera.
Replace the battery.