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Appendix 4: Basic Troubleshooting Checklists for X-Sign
Appendix 4: Basic Troubleshooting Checklists for X-Sign
Dear Customer,
In order to avoid unnecessary delays and a volley of questions back and forth may we ask,
kindly fill in the form below. The more comprehensive information we have the faster our
response will be.
Part I: customer feedback form (customer information and
description of problem)
Onsite contact person:
Phone number:
E-mail address:
Address of unit:
Model name:
Quantity on site:
______ unit(s).
Quantity affected:
______ unit(s).
Unit F/W version:
X-Sign player version:
X-Sign designer version:
Problem frequency:
Constantly
Intermittently
After a while
Problem type:
Installation Connection
Content
display
Scheduling
Other
Short problem description
Connections visible:
HDMI
USB
