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Appendix 3: Basic Troubleshooting Checklists for Video
Appendix 3: Basic Troubleshooting Checklists for Video
Wall
Dear Customer,
In order to avoid unnecessary delays and a volley of questions back and forth may we ask,
kindly fill in the form below. The more comprehensive information we have the faster our
response will be.
Part I: customer feedback form (customer information and
description of problem)
Onsite contact person:
Phone number:
E-mail address:
Address of unit:
Model name:
Serial number:
Scalar FW version:
LAN FW version:
Quantity on site:
______ unit(s). H ______ units V ______ units
Quantity affected:
______ unit(s).
Usage time:
_______ months/days/hours
Problem frequency:
Constantly
Intermittently
After a while
Problem type:
Picture
Power
Uniformity
(color, etc.)
External
device(s)
Other
Short problem description
Connections:
HDMI
D-Sub (VGA)
DVI
Display Port
Others
