BenQ 9H.F69PK.NA4, Installation Handbook

Page: 87 / 107

87 Appendix 2: Basic Troubleshooting Checklists for IFP & IL
Appendix 2: Basic Troubleshooting Checklists for IFP & IL
series
Dear Customer,
In order to avoid unnecessary delays and a volley of questions back and forth may we ask,
kindly fill in the form below. The more comprehensive information we have the faster our
response will be.
Part I: customer feedback form (customer information and
description of problem)
Onsite contact person:
Phone number:
E-mail address:
Address of unit:
Model name:
Quantity on site: ______ unit(s).
Quantity affected: ______ unit(s).
Problem frequency: Constantly Intermittently After a while
Problem type: Touch Power Display Android/APP Other
Short problem description
Connections visible: HDMI
( Figure 1 )
D-Sub (VGA)
( Figure 2 )
USB
( Figure 3 )
DVI
( Figure 4 )
DisplayPort
( Figure 5 )
Question Yes No
Not
certain
Are the affected units connected to a faceplate ( Figure 6 )?
Are the cables passing though any wall or floor trunking?
Is the original USB cable ( Figure 3 ) provided by BenQ
being used?