11/16
EN
Ÿ
Make sure that the Torx screw is completely fastened to prevent the turning on of the anti-
theft alarm.
Check the existence of the supply tensions with the values mentioned below, at the terminals
of the Power supply unit (use a drive current voltmeter).
Ÿ
Tensions measured at the
terminals
of the
P
ower supply unit
: 2
8V 10%
±
Ÿ
Tensions measured at the
terminals
of the
O
utdoor panel
and at the
terminals
of the
T
erminal
: 26 ... 30 V
DC
6.3 Troubleshooting
Any intervention in the system will be made with the system disconnected from the 230 AC
supply network (the phase and null fuses are opened)
.
Problem
S
ignaling
S
olu
tions
No.
Possible causes
The system
does not work
1
Power supply:
LED turned off
Outdoor panel:
The key and the name of the
inhabitant are not backlit
Terminal:
The keyboard does not light
up when touched
- The automatic phase
and null fuses from the
general supply panel are
not connected.
- The power supply cable
from the 230V AC
network is broken.
Connect the phase and null
fuses.
Verify the integrity of the
power supply cable.
The system
does not work
2
Power supply:
Intermittent GREEN LED
Outdoor panel:
The key and the name of the
inhabitant are not backlit
Terminal:
The keyboard does not light
up when touched
Short-circuit at the
L1-L2
terminals of the
Terminal
or
L1-L2
terminals of the
Outdoor Panel
, or both
terminals of the
Power
supply.
Eliminate the short-circuit;
the LED of the Power
supply must be
permanently GREEN.
The Outdoor panel
issues a key touch
confirmation beep,
the call signal is
issued but the
terminal is not
called
3
Power supply:
GREEN LED
Outdoor panel:
The key and the name of the
inhabitant are backlit
Terminal:
The keyboard does not light
up when touched
The connection cable
between the Terminal
and the Power supply is
broken or the wires are
not well fastened in the
connectors, either at the
Power supply, or at the
Terminal.
Check if the wires are well
fastened in the connectors
both at the Power supply,
and at the Terminal.
Check the integrity of the
connection cable with an
Ohmmeter; replace the
broken cable.
Outdoor panel
without backlit call
key and inhabitant’s
name; the Terminal
executes the
commands from the
keyboard, but cannot
monitor (lack of
image and sound)
4
The connection cable of
the
Outdoor panel to the
Power supply is broken
or the wires are not well
fastened in the
connectors, either on the
Power supply, or at the
Outdoor panel.
Check if the wires are well
fastened in the connectors
both at the Power supply,
and at the Outdoor panel.
Check the integrity of the
connection cable with an
Ohmmeter; replace the
broken cable.
The installation is
functioning; the
image on the screen
of the Terminal
presents a moiré
effect or stripes
5
The connection cable of
the Terminal to the Power
supply was incorrectly
connected to
L1-L2
Outdoor Panel
and the
connection cable of the
Outdoor panel was
connected to the
L1-L2
Terminal
.
The outdoor panel and
terminal connection cables
are correctly connected to
the Power supply: the
Outdoor panel is connected
at
L1-L2 Outdoor Panel
and
the Terminal at
L1-L2
Terminal
.
Power supply:
GREEN LED
Outdoor panel:
The key and the name of the
inhabitant are backlit
Terminal:
The keyboard lights up when
touched
Power supply:
GREEN LED
Outdoor panel:
The key and the name of the
inhabitant are backlit
Terminal:
The keyboard lights up when
touched
