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Troubleshooting
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Troubleshooting
Does the name of your wireless network appear in
the results?
Yes, my network name is listed
—go to the troubleshooting
solution titled “I can’t connect to the Internet wirelessly, but my
network name is listed”.
No, my network name is not listed
—go to the troubleshooting
solution titled “I can’t connect to the Internet wirelessly, and my
network name is not listed”.
Problem:
I can’t connect to the Internet wirelessly, but my network name
is listed.
Solution:
If the name of your network is listed in the “Available Networks” list,
please follow the steps below to connect wirelessly:
1.
Click on the correct network name in the “Available
Networks” list.
2.
If the network has security (encryption) enabled, you will need to
enter the network key. For more information regarding security,
see the page entitled: “Changing the Wireless Security Settings”.
3.
Within a few seconds, the tray icon in the lower left-hand
corner of your screen should turn green, indication a successful
connection to the network.
Problem:
I can’t connect to the Internet wirelessly, and my network name is
not listed.
Solution
If the correct network name is not listed under “Available
Networks” in the wireless utility, please attempt the following
troubleshooting steps:
1.
Temporarily move computer, if possible, five to 10 feet from
the Router. Close the wireless utility, and re-open it. If the
