Belkin F5D8232-4 User Manual Download Page 109

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Troubleshooting

section

Technical Support

You can find technical support information at

www.belkin.com/

networking

. If you want to contact technical support by phone,

please call:

US: 877-736-5771

800-223-5546 ext. 2263

310-898-1100 ext. 2263

UK: 0845 607 77 87

Australia: 1800 235 546

New Zealand: 0800 235 546

Singapore: 65 64857620

Europe: www.belkin.com/support

Summary of Contents for F5D8232-4

Page 1: ...User Manual...

Page 2: ......

Page 3: ...Router Setup 16 Interactive Display 18 Information Screens 18 Menu Screen 22 Troubleshooting Assistant CD 22 5 Alternate Setup Method 30 6 Using the Web Based Advanced User Interface 46 Changing LAN...

Page 4: ......

Page 5: ...e family Share documents music video and digital pictures Store retrieve and copy files from one computer to another Simultaneously play games online check Internet email and chat Advantages of a Wire...

Page 6: ...kets into one larger packet Belkin s N1 MIMO technology can transmit more data through available bandwidth Think of conventional radio transmission as a two lane highway The speed limit governs the ma...

Page 7: ...e computers enabled by Belkin Wireless Notebook Network Cards Wireless Desktop Network Cards and Wireless USB Adapters Ensure that your N1 Vision s networking antennas are parallel to each other and...

Page 8: ...ions where homes or offices are close together such as apartment buildings or office complexes there may be wireless networks nearby that can conflict with yours Use the Site Survey capabilities found...

Page 9: ...p The simplest solution to avoid this is to simply reconnect by rerunning the VPN or AOL software or by re logging into the secure website A second alternative is to change your computer s power manag...

Page 10: ...s monitoring procedures typically needed through the use of a computer Web Based Advanced User Interface You can set up the N1 Vision s advanced functions easily through your web browser without havin...

Page 11: ...ipped computer to pass through the N1 Vision and to your office network Built In Dynamic Host Configuration Protocol DHCP Built In Dynamic Host Configuration Protocol DHCP on board makes for the easie...

Page 12: ...the connected data rate and will vary depending on your networking environment NOTE The standard transmission rate 300Mbps is the physical data rate Actual data throughput will be lower MAC Address F...

Page 13: ...tem Requirements Broadband Internet connection such as a cable or DSL modem with RJ45 Ethernet functionality At least one computer with an installed network interface adapter TCP IP networking protoco...

Page 14: ...igned to be placed on a desktop All of the cables exit from the BACK of the N1 Vision for better organization and utility The N1 Vision s interactive display is easily visible on the FRONT of the N1 V...

Page 15: ...in operation B 4 Way Keypad The keypad enables the movement of the up down left and right function that may apply to the screen shown in the interactive display C OK Button For most screens in the in...

Page 16: ...12 Knowing your N1 Vision 12 F H G E...

Page 17: ...when the N1 Vision may function improperly Resetting the N1 Vision will restore the N1 Vision s normal operation while maintaining the programmed settings You can also restore the factory default sett...

Page 18: ...DSL modem must be equipped with an RJ45 Ethernet port Many modems have both an RJ45 Ethernet port and a USB connection If you have a modem with both Ethernet and USB and are using the USB connection...

Page 19: ...black port on the N1 Vision C Find the cable connecting the modem and computer Unplug it from the computer and plug it into the yellow port on the N1 Vision If you are replacing an existing router fin...

Page 20: ...ug and Play Setup Wizard should automatically appear Verify that you have completed all QIG steps by clicking Begin to continue D Select your Internet Service Provider ISP by using the drop down box C...

Page 21: ...security key or enable the guest mode from this screen E If your Internet account requires a user name and password you will be taken to the screen below to enter this information Click Next to save...

Page 22: ...ing Startup Screen Once the N1 Vision has been plugged in the Startup screen will appear to indicate that the N1 Vision is currently in the boot up state A Network Status Once the N1 Vision has been p...

Page 23: ...d White N1 Vision is connected to modem and functioning properly Blinking White Problem with modem such as boot failure etc 3 N1 Vision Router Wireless State This icon indicates whether or not wireles...

Page 24: ...adband Download Speedometer This screen will display the current download speed being transferred through the Internet connection The speed will be measured on the speedometer against the fastest spee...

Page 25: ...screen displays the date and time To toggle between standard and military time push the up or down key F Guest Access Status This screen indicates whether Guest Access is enabled or disabled For more...

Page 26: ...enable Guest Access To enable the Guest Access mode you will need to enable Wi Fi Protected AccessTM WPATM on your private network first To do so please see the Setting WPA Security section in this Us...

Page 27: ...a WPS connection select the New Connection option To do so you must have WPS enabled on the computer or device connecting to the N1 Vision You will need to push the WPS button in your computer or dev...

Page 28: ...in this User Manual to configure your N1 Vision Additionally if you are using an operating system other than Windows 2000 XP or Vista you must set up the N1 Vision using the Alternate Setup Method se...

Page 29: ...uage of choice and click Go to run the Troubleshooting Assistant Note for Windows Users If the Troubleshooting Assistant does not start up automatically select your CD ROM drive from My Computer and d...

Page 30: ...ons The Troubleshooting Assistant will now verify your hardware connection 1 3 Naming your Wireless Network The Troubleshooting Assistant will display the default wireless network name or Service Set...

Page 31: ...een similar to the one on the left Select your country or ISP from the drop down boxes 1 5 Configuring the N1 Vision The Troubleshooting Assistant will now configure your N1 Vision by sending data to...

Page 32: ...nect to the Internet You can begin surfing by opening your browser and going to any website You can use the Troubleshooting Assistant to set up your other wired and wireless computers to connect to th...

Page 33: ...onal step will help you to connect additional wired and wireless computers to your network Follow the on screen instructions Congratulations Once you have verified that your other wired and wireless c...

Page 34: ...ings to Work with a DHCP Server See the section in this User Manual called Manually Configuring Network Settings for directions Step 3 Configuring the N1 Vision Using the Web Based Advanced User Inter...

Page 35: ...on for the purposes of making changes to the settings of the N1 Vision Once a user has logged in to make changes there are two ways that the computer can be logged out Clicking the Logout button will...

Page 36: ...o the home page 3 Internet Status Indicator This indicator is visible in all pages of the N1 Vision indicating the connection status of the N1 Vision When the indicator says Connected in gray the N1 V...

Page 37: ...ddress Subnet Mask DHCP Server or by clicking the LAN quick navigation link on the left side of the screen 7 Features Shows the status of the N1 Vision s NAT firewall and wireless features Changes can...

Page 38: ...ection settings are provided to you by your ISP To configure the N1 Vision with the settings that your ISP gave you click Connection Type A on the left side of the screen Select the connection type yo...

Page 39: ...3 4 5 6 7 8 10 Setting your Connection Type From the Connection Type page you can select the type of connection you use Select the type of connection you use by clicking the button 1 next to your conn...

Page 40: ...ere assigned one Your host name is assigned by your ISP Some dynamic connections may require that you clone the MAC address of the PC that was originally connected to the modem 1 Host Name This space...

Page 41: ...hanges 5 After you apply the changes the Internet Status indicator will read connection OK if your N1 Vision is set up properly 1 IP Address Enter the IP address that has been provided by your ISP her...

Page 42: ...you have an Internet connection in your home or small office that doesn t require a modem you may also use PPPoE Your connection type is PPPoE if 1 Your ISP gave you a user name and password which is...

Page 43: ...cific MTU setting Making changes to the MTU setting can cause problems with your Internet connection including disconnection from the Internet slow Internet access and problems with Internet applicati...

Page 44: ...have finished click Apply Changes 9 After you apply the changes the Internet Status indicator will read connection OK if your N1 Vision is set up properly 1 2 4 5 7 3 6 8 9 1 PPTP Account Enter the PP...

Page 45: ...this blank 8 Disconnect after X The Disconnect feature is used to automatically disconnect the N1 Vision from your ISP when there is no activity for a specified period of time For instance placing a c...

Page 46: ...n the address next to Login Server 5 When you have entered all of your information click Apply Changes 6 After you apply the changes the Internet Status indicator will read connection OK if your N1 Vi...

Page 47: ...s like www belkin com to IP addresses Many Internet Service Providers ISPs do not require you to enter this information into the N1 Vision The Automatic from ISP box 1 should be checked if your ISP di...

Page 48: ...ll allow the connection to work If you are not sure whether your ISP needs to see the original MAC address simply clone the MAC address of the computer that was originally connected to the modem Cloni...

Page 49: ...or www then press the Enter key You will see the N1 Vision s home page in your browser window Viewing the LAN Settings Clicking on the header of the LAN tab 1 will take you to the LAN tab s header pa...

Page 50: ...ress can be changed if needed To change the IP address type in the new IP address and click Apply Changes The IP address you choose should be a non routable IP Examples of a non routable IP are 192 16...

Page 51: ...150 or lower so as not to exceed the 100 client limit The starting IP address must be lower in number than the ending IP address 5 Lease Time The length of time the DHCP server will reserve the IP ad...

Page 52: ...MAC address 3 of the computer s network interface card NIC Pressing the Refresh 4 button will update the list If there have been any changes the list will be updated 1 2 3 4 Configuring the Wireless...

Page 53: ...and there are other wireless networks operating in your area your network name needs to be different from other wireless networks that may be operating in your area To change the SSID type in the SSI...

Page 54: ...erent than the other wireless networks Using the Wireless Mode Switch This switch allows you to set the N1 Vision s wireless modes There are several modes Note Some modes may require firmware updates...

Page 55: ...N1 draft 802 11n compliant devices bandwidth by half Reducing bandwidth to 20MHz only operation might solve some wireless problems 2 20MHz 40MHz Auto Setting the N1 Vision to this mode allows it to sw...

Page 56: ...s on your network If you are in an environment that includes little to no 802 11g or 802 11b wireless network traffic you will achieve the best N1 wireless performance with protected mode OFF Converse...

Page 57: ...urity from the options Next select Push Button Security then initiate the WPS process by selecting New Connection To complete the WPS procedure the client device will need to connect within two minute...

Page 58: ...New PIN to change the PIN from the default value Click Restore Default PIN to reset the PIN value 4 Push Button Configuration PBC Method PBC is an alternate method to connect to a WPS network Push the...

Page 59: ...ws XP computers that do not have Service Pack 2 SP2 a file from Microsoft called Windows XP Support Patch for Wireless Protected Access KB 826942 is available for free download at http support microso...

Page 60: ...and select WPA WPA2 Personal PSK from the Security Mode drop down menu 2 For Authentication select WPA PSK WPA2 PSK or WPA PSK WPA2 PSK This setting will have to be identical on the wireless clients...

Page 61: ...t supports WPA At the time this User Manual was published a security patch from Microsoft is available for free download This patch works only with Windows XP Your N1 Vision supports WPA PSK no server...

Page 62: ...sts to connect to the Internet while keeping them away from accessing your network computers and private files 1 Select Enable from the drop down box 2 Create a guest network name or leave default as...

Page 63: ...ecting your WEP encryption mode you can enter your WEP key manually by typing in the hex values in the space provided or you can type a passphrase in the PassPhrase field and click Generate to create...

Page 64: ...make up your key by writing in two characters between A F and 0 9 You will use this key to program the encryption settings on your N1 Vision and your wireless computers Note to Mac users Original Appl...

Page 65: ...The default IP address is 192 168 2 254 and subnet mask is 255 255 255 0 These can be customized for your need 1 Enable the AP mode my selecting Enable 1 in the Use as Access Point only page When you...

Page 66: ...s computers This list can be configured so any computer attempting to access the wireless network that is not specified in the filter list will be denied access When you enable this feature you must e...

Page 67: ...red 4 Click Apply Changes 4 to finish Setting up a Deny Access List The Deny Access list lets you specify computers that you DO NOT want to access the network Any computer in the list will not be allo...

Page 68: ...zero length Smurf Attack TCP Null Scan SYN flood UDP flooding Tear Drop Attack ICMP defect RIP defect Fragment flooding The firewall also masks common ports that are frequently used to attack networks...

Page 69: ...plication Select your application from the drop down list Click Add The settings will be transferred to the next available space in the screen Enter an IP address of the computer on which the applicat...

Page 70: ...e computer you wish to restrict access to in the IP fields 1 Next enter 80 in both the port fields 2 Select Both 3 Select Block 4 You can also select Always to block access all of the time Select the...

Page 71: ...this feature on a temporary basis The computer in the DMZ is NOT protected from hacker attacks To put a computer in the DMZ enter the last digits of its IP address in the IP field and select Enable C...

Page 72: ...r IP address changes your friends and associates can always locate you by visiting yourname dyndns org instead To register free for your Dynamic DNS host name please visit http www dyndns org Setting...

Page 73: ...ress a hacker can determine that something of interest might be there The N1 Vision can be set up so it will not respond to an ICMP ping from the outside This heightens your N1 Vision s security level...

Page 74: ...1 Click the Restart Router button 2 The following message will appear Click OK 4 An 80 second countdown will appear on the screen When the countdown reaches zero the N1 Vision will be restarted The N...

Page 75: ...n 4 An 80 second countdown will appear on the screen When the countdown reaches zero the N1 Vision s defaults will be restored The N1 Vision s home page should appear automatically If it does not type...

Page 76: ...you back up your current configuration before performing a firmware update 1 Click Save A window called File Download will open Click Save 2 A window will open that allows you to select the location...

Page 77: ...configuration is now saved Restoring a Previous Configuration This option will allow you to restore a previously saved configuration 1 Click Browse A window will open that allows you to select the lo...

Page 78: ...to 60 seconds for the configuration restoration to complete Click OK 4 A 60 second countdown will appear on the screen When the countdown reaches zero the N1 Vision s configuration will be restored T...

Page 79: ...new firmware you can download the firmware from the Belkin update website and update your N1 Vision s firmware to the latest version Checking for a New Version of Firmware The Check Firmware 1 button...

Page 80: ...n similar to the one below 1 To download the new version of firmware click Download 2 A window will open that allows you to select the location where you want to save the firmware file Select a locati...

Page 81: ...open that allows you to select the location of the firmware update file 3 When the save is complete you will see the following window Click Close The download of the firmware is complete To update th...

Page 82: ...r as long as one minute as the firmware is loaded into the N1 Vision and the N1 Vision is rebooted Click OK 6 A 180 second countdown will appear on the screen When the countdown reaches zero the N1 Vi...

Page 83: ...f you plan to use the remote management feature of your N1 Vision Changing the Login Time Out Setting The login time out option allows you to set the period of time that you can be logged into the N1...

Page 84: ...abling Remote Management Before you enable this advanced feature of your Belkin N1 Vision MAKE SURE YOU HAVE SET THE ADMINISTRATOR PASSWORD Remote management allows you to make changes to your N1 Visi...

Page 85: ...hat are UPnP compliant Some applications require the N1 Vision s firewall to be configured in a specific way to operate properly This usually requires opening TCP and UDP ports and in some instances s...

Page 86: ...he built in capability to automatically check for a new version of firmware and alert you that the new firmware is available When you log into the N1 Vision s advanced interface the N1 Vision will per...

Page 87: ...panel Select Ethernet Built In or Ethernet in the Connect via drop down menu 1 3 Next to Configure 2 if Manually is selected your N1 Vision will need to be set up for a static IP connection type Write...

Page 88: ...ork Settings 84 Manually Configuring Network Settings in Mac OS X 1 Click on the System Preferences icon 2 Select Network 1 from the System Preferences menu 3 Select Built in Ethernet 2 next to Show i...

Page 89: ...will need to configure your N1 Vision for a PPPoE connection type using your user name and password 5 If Manually is selected your N1 Vision will need to be set up for a static IP connection type Writ...

Page 90: ...menu 4 In the Local Area Connection Properties window click Internet Protocol TCP IP and click the Properties button The following screen will appear 1 2 3 5 If Use the following IP address 2 is sele...

Page 91: ...ed to be set up for a static IP connection type Write the address information in the table below You will need to enter this information into the N1 Vision 4 Write the IP address and subnet mask from...

Page 92: ...this section Microsoft Internet Explorer 4 0 or Higher 1 Start your web browser Select Tools then Internet Options 2 In the Internet Options screen there are three selections Never dial a connection...

Page 93: ...cally detect settings Use automatic configuration script and Use a proxy server Click OK Then click OK again in the Internet Options page Netscape Navigator 4 0 or Higher 1 Start Netscape Click on Edi...

Page 94: ...ernative setup method Assistant software cannot find my N1 Vision If the Assistant software is not able to find the N1 Vision during the installation process please check the following items 1 If the...

Page 95: ...Assistant software is still unable to find the N1 Vision reference the section titled Manually Configuring Network Settings for installation steps Assistant software cannot connect my N1 Vision to the...

Page 96: ...on is connected The cable should be connected at one end to the N1 Vision s to Modem port and at the other end to the network port on your modem 2 Unplug the cable or DSL modem from its power source f...

Page 97: ...the section entitled Alternate Setup Method for details on changing this setting 3 If you have a PPPoE connection your ISP will assign you a user name and password and sometimes a service name Make su...

Page 98: ...Personal Firewall and Norton Personal Firewall 2 If you do have firewall software installed on your computer please make sure that you properly configure it You can determine if the firewall software...

Page 99: ...Open your wireless utility software by clicking on the icon in the system tray at the bottom right hand corner of the screen 3 The exact window that opens will vary depending on the model of wireless...

Page 100: ...wirelessly and my network name is not listed If the correct network name is not listed under Available Networks in the wireless utility please attempt the following troubleshooting steps 1 Temporaril...

Page 101: ...ay choose from several other channels depending on your region See the section on page 50 entitled Changing the Wireless Channel for instructions on how to choose other channels Limiting the wireless...

Page 102: ...WEP key from the passphrase Click Apply Changes to finish You must now set all of your clients to match these settings A hex hexadecimal key is a mixture of numbers and letters from A F and 0 9 For 12...

Page 103: ...ss Card 4 Under the Wireless Network Properties tab select a network name from the Available Networks list and click the Properties button 5 Under Data Encryption select WEP 6 Ensure the check box The...

Page 104: ...WPA enabled drivers such as Belkin N1 products Download the latest driver at http web belkin com support for the following products F5D8001 F5D8011 F5D8051 F5D8071 I am having difficulty setting up W...

Page 105: ...onfigure more options of your card 2 Once the Advanced button is clicked the Belkin Wireless Utility will appear This Utility will allow you to manage all the advanced features of the Belkin Wireless...

Page 106: ...ching the knowledge base for Windows XP WPA Note The file that Microsoft has made available works only with Windows XP Other operating systems are not supported at this time You also need to ensure th...

Page 107: ...ion that you set up 6 Type in your encryption key in the Network key box Important Enter your pre shared key This can be from eight to 63 characters and can be letters numbers or symbols This same key...

Page 108: ...h as cordless phones and microwave ovens may interfere with the unlicensed band 2 4GHz Common household devices such as cordless phones and microwave ovens may interfere with the unlicensed band 2 4GH...

Page 109: ...support information at www belkin com networking If you want to contact technical support by phone please call US 877 736 5771 800 223 5546 ext 2263 310 898 1100 ext 2263 UK 0845 607 77 87 Australia...

Page 110: ...e the potential for human contact during normal operation In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 2...

Page 111: ...the following European Norms in brackets are the equivalent international standards EN 60950 IEC60950 Product Safety EN 300 328 Technical requirement for radio equipment EN 301 489 EN 50385 To determi...

Page 112: ...e purchase price of the product as evidenced on the original purchase receipt as discounted by its natural use What is not covered by this warranty All above warranties are null and void if the Belkin...

Page 113: ...be subrogated under any existing insurance policies the purchaser may have How state law relates to the warranty THIS WARRANTY CONTAINS THE SOLE WARRANTY OF BELKIN THERE ARE NO OTHER WARRANTIES EXPRES...

Page 114: ...61 0 2 4350 4700 fax Belkin Tech Support US 877 736 5771 800 233 5546 ext 2263 310 898 1100 ext 2263 UK 0845 607 77 87 Australia 1800 235 546 New Zealand 0800 235 546 Singapore 65 64857620 Europe www...

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