16
Troubleshooting
(continued)
Q: The computers boot up fine, but the keyboard does not work.
A:
• Check the cables and make sure they are inserted properly in the correct ports.
• Make sure the keyboard works when directly plugged into the computers.
• Try a different keyboard, but use only 101, 102 or 104-key keyboards.
• Make sure that the keyboard driver is for 101, 102 or 104-key keyboards, and not old XT keyboards.
• Check to make sure that the power adapter is plugged in and is working properly.
It must be 12VDC, 1000mA minimum. Make sure the power switch is on.
• RESET the OmniView
™
MATRIX by simultaneously pressing the BANK and SCAN buttons on the front panel.
Access the OSD menu again and it should have re-detected all the active ports.
PS/2 Mouse Problems at the console or computers:
Q: The mouse is not detected during boot-up.
A:
• Check the cables and make sure they are inserted properly in the correct ports.
• Check your computer/motherboard documentation making sure that the PS/2 mouse port
(or IRQ) is enabled.
• Make sure the mouse is detected when directly plugged into the computer. Rebooting is necessary
when trying this. If the computer still does not detect the mouse, then your computer’s PS/2 mouse
port has a problem.
• RESET the OmniView
™
MATRIX by simultaneously pressing the BANK and SCAN buttons on the front panel.
Access the OSD menu again and it should have re-detected all the active ports.
Q: The computers boot up fine, but the mouse does not work.
A:
• Check the cables and make sure they are inserted properly in the correct ports.
• Make sure the mouse works when directly plugged into the computer. Rebooting is necessary when
trying this. If the mouse pointer still does not move, then either your PS/2 mouse port or the mouse itself
has a problem.
• Try a different mouse.
• Make sure the mouse is a true PS/2 mouse. A combo mouse will work just as long as it is set for PS/2 mode
with the correct adapter. A serial-only mouse with a combo mouse adapter WILL NOT work.
• Check to make sure that the power adapter is plugged in and is working properly.
It must be 12VDC, 1000mA minimum. Make sure the power switch is on.
• RESET the OmniView
™
MATRIX by simultaneously pressing the BANK/SCAN and CHANNEL buttons on the
front panel. Access the OSD menu again and it should have re-detected all the active ports.
Q: When I switch from one port to another, mouse movement is completely erratic.
What do I do?
A:
• RESET the OmniView
™
MATRIX by simultaneously pressing the BANK and SCAN buttons on the front panel.
Access the OSD menu again and it should have re-detected all the active ports.
• Make sure you do not have more than one mouse driver. Make sure that the driver is either for a
Standard PS/2 or Microsoft
®
-compatible PS/2 mouse. Try to obtain the latest version from your
hardware manufacturer.
• If you are using a specialized mouse such as a cordless mouse, scrolling mouse or mice with more than 2
operational buttons, use generic PS/2 mouse drivers. Non-standard mice often use non-PS/2 proprietary
mouse protocol.
• Make sure you do not have any mouse drivers loaded in your config.sys or autoexec.bat files.
• Avoid moving the mouse or pressing the mouse buttons when switching ports.
• Reset the mouse to resume proper mouse movement simply by unplugging the mouse from the front of
the OmniView
™
MATRIX for about 2-3 seconds, and plugging it in again.
F1D208-OSD_EU_man.qxd 4/20/00 4:37 PM Page 16
