32
Troubleshooting
Problems
Solutions
The phone does not work at all.
•
Make sure that the adapter and the phone cord are connected
properly.
•
Check that the batteries are fully charged and installed properly.
•
This phone does not work during power failure.
The phone does not ring.
•
Make sure the adapter and the phone cord are connected
properly.
•
Move the handset closer to the base unit.
•
Make sure the handset ringer is turned on.
There is no dial tone.
•
Check that the phone cord is connected properly.
•
Check the handset is fully charged.
•
Move the handset closer to the base unit.
Caller ID does not work properly.
•
Check with Belgacom that the Caller ID service is subscribed
to.
•
Let the phone ring at least once before answering.
The second call (Call Waiting) cannot be
answered.
•
Check with Belgacom and select the correct recall duration.
The empty battery icon appears soon
after the batteries are charged.
•
Replace the batteries with new ones.
The handset is unable to register.
•
Make sure that the
PAGING
key
has been pressed for
4 seconds before pressing the
OK
key
.
•
See Section 9 - Registering / unregistering
a handset
- page 20.
The answering machine does not record
calls (Twist 366 only).
•
Make sure the answering machine is connected to the power
adapter, and the power adapter is plugged into mains supply
which is switched on.
•
Check to see if the answering machine is full. If so, delete some
or all messages.
•
Try switching off the power at the main socket, and then turn it
on again after 15 minutes.
Unable to perform remote operation
(Twist 366 only).
•
Make sure you entered the correct security code.
•
Use a phone set on tone dial mode.
If the above solutions do not help, remove the power from both the handset and the base. Wait for 15 minutes
and try again.
APPENDIX
