11
Returns Procedure
If your equipment requires servicing, please contact your local Bedfont Customer Service
Department, distributor or supplier before returning any goods.
1.
When you have supplied the Customer Repairs Department with the monitor serial number
and description of the fault, you will be issued with a returns/ ticket number. Please state
the returns/ticket number on the outside of the box when returning the monitor, and
ensure that your full details, telephone, fax numbers and return address are clearly stated.
2.
The product must also be decontaminated before it is returned according to your local
regulations. Bedfont can provide you with a decontamination certificate to complete, which
also needs to be attached to the outside of the box. Failure to do so will result in the product
being subject to Bedfont decontamination procedure and will delay your service/repair.
3.
Bedfont advise that you use a courier service when returning monitors. This enables you to
insure goods for loss or damage in transit. When your goods are received, you will be sent
an email stating so.
4.
If the device has been returned for repair it will then be examined and you will be sent an
‘Engineer’s Report’ and a quotation for the repair, which will include an authorisation form.
Complete the authorisation form, and ensure that you include the ‘Official Purchase Order
Number’. Please contact the Customer Repairs Department if you are unable to supply an
‘Official Purchase Order Number’.
5.
If your monitor is still in warranty and the fault is covered by warranty, see ‘Warranty’
section of this manual, Bedfont will repair it and return it to you with an ‘Engineer’s Report’,
free of charge.
6.
If you choose not to proceed with the repair, a handling fee will be charged. Ensure that you
return the completed authorisation form with an ‘Official Purchase Order Number’.
7.
The equipment will be returned to you as soon as Bedfont has received all relevant
paperwork. A carriage fee will be charged if the monitor is no longer in warranty.
Spares
D-‐PIECE-‐2
Box of 12 D-‐Pieces (non-‐sterile)
STERIBREATH
Box of 250 SteriBreath Mouthpieces (non-‐sterile)
WIPE-‐V
Pack of 50 Cleaning Wipes
FXS397
USB Cable
Warranty
Bedfont Scientific Limited warrants the piCO™, piCO
baby
™
and Micro
+
™ Smokerlyzer® products
(excluding batteries) to be free of defects in materials and workmanship for a period of five years
from the date of shipment. Bedfont’s sole obligation under this warranty is limited to repairing or
replacing, at its choice, any item covered under this warranty when such an item is returned, intact
and prepaid, to Bedfont Scientific Limited or the local representative. These warranties are
automatically invalidated if the products are repaired; altered, void labels removed or otherwise
tampered with by unauthorised personnel, or have been subject to misuse, neglect or accident.
Never dispose of any electronic instrument or batteries in domestic waste. At the end of the
product’s life, contact Bedfont or its distributor for disposal instructions.
