Bay Tek Games PRIZE HUB Hybrid, Service Manual

Page: 37 / 57

37
TROUBLESHOOTING GUIDE
Does not load picture files
from USB stick
File name is not recognized.
Picture files are too large
USB stick Faulty
Either .jpg or .bmp format
Use all small lower case letters in file name.
Optimum size of 590 X 590 pixels
Open with Microsoft Office Picture Manager
Click on “Picture” tab scroll down to “Resize”
Click on “Custom width x height” and change
both fields to 590.
Click on “File” and Save
Load picture files onto different USB and retry
Problem Probable Cause Remedy
Printer does not print.
First -
Power game
down, wait 10 seconds,
then power game ON to
reset.
Top door on printer lifting up.
This spring provides tension for the door.
Check power to printer.
Press “Print” button to print test page.
If printer does not print test page ,
check power cable from power supply.(AACE1758)
Replace printer.( A5PRTH002)
If printer does print test page , communication to motherboard is faulty.
Turn game power off, wait 10 seconds, turn game power ON and re-test.
Check USB cable. (A5CORD14)
Test print by entering Ticket Menu
and adding 1 ticket.
Exit menu and press Print Tickets.
Refer to “Faulty communication from Minigen to Motherboard.”
Note: Make sure
paper is loaded with
watermark showing
on top side.
No lights on in Unit
Disconnected, loose or
broken wires.
Faulty power supply.
Check connections from LED lights to power sup-
ply. Replace if needed.
(AACE1761, power supply cable)
Replace A5PS1008
Platform Motor
Not Turning Check for 12 Volts DC on
platform motor.
Ensure front door switch is
good.
Go to menu and press “Test
Dispense” to test motor.
If spindle motor has 12 VDC, and does not move -
Replace motor. (AAMO1801)
If no 12 VDC:
Check connections from motor to
MiniGen board. (AACB1455, AACE1750)
Replace board. (AANEWGEN1-PJ)
Platform Motor
Always Turning
Platform motor should
only turn once to dis-
pense prize.
Sensor on platform motor
dirty, blocked, or faulty. Clean sensor. Replace if needed. (AACB1455)
Faulty Minigen Board. (AANEWGEN1-PJ)