Bay Tek Games PRIZE HUB Hybrid, Service Manual

Page: 36 / 57

36
TROUBLESHOOTING GUIDE
Optional top sign does not
flash.
Disconnected, loose or
broken wires.
Faulty circuit boards in sign.
Faulty MINIGEN board.
Check connections from AANEWGEN1-PJ
board to top sign boards.
(Cables # AACEXXXX, )
Replace AANEWGEN1-PJ board.
Scanner
does not
work.
Check for
lights on
scanner
itself.
No lights on
scanner.
Power
problem to
scanner.
Disconnected, loose or
broken wires.
Faulty power supply or outlet
plug.
Check for voltage at
scanner.
Check connections from scanner to
motherboard and power.
Connect scanner into different power
source.
If scanner has power, but still no indicator
light, replace scanner. (A5SC1800)
Yes - Lights
are on
scanner.
Enter menu
and check
scanner type
Ensure QR Code is enabled.
Faulty USB communication.
Faulty com from MiniGen
Problem can be scanner or
motherboard.
Refer to “How to Register Evolve Units.”
Check USB from scanner to motherboard.
Refer to “Faulty communication from Mini-
gen to Motherboard.”
Replace one at a time.
(A5SC1800 and AAMB7)
Menu Button does not work.
Hold for 3 seconds.
Disconnected, loose or
broken wires.
Faulty button.
Faulty
AANEWGEN1-PJ
board
Check connections from pushbutton to
AANEWGEN1-PJ board.
Cables # AAPB2700 and AACE1759
Test button and replace. (AAPB2700)
Replace AANEWGEN1-PJ board.
Touchscreen does not work.
Re-Boot game to see if prob-
lem still exists.
Power game down, wait 10
seconds, then power game
ON to reset.
USB Connector unplugged
Problem can be monitor or
motherboard.
Replace A5MO1800 &
AAMB7
Verify connector at monitor and motherboard
A5MO1800
Touchscreen
Monitor
AAMB7
Problem Probable Cause Remedy
Speaker does not work.
Motherboard creates sound,
AANEWGEN1-PJ board
amplifies it.
Disconnected, loose or
broken wires.
Faulty speaker.
Determine if AANEWGEN1-
PJ board is good.
Check connections and reseat audio cable
from motherboard to AANEWGEN1-PJ
board.
Cables # AACE8811, AACE1757, and
A5CEAU010.
Replace speaker. (AACE8811)
Unplug audio jack cable (A5CEAU010) from
motherboard, plug into MP3 player and see if
music is amplified and comes out of speaker.
If Yes - then motherboard is faulty.
If No - then AANEWGEN1-PJ is faulty.