Bay Tek Games PRIZE HUB Hybrid, Service Manual

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35
TROUBLESHOOTING GUIDE
Problem Probable Cause Remedy
Monitor shows any-
thing else other than
Prize Hub program on
screen.
Re-Boot game to see if
problem still exists.
Power game down, wait
10 seconds, then power
game ON to reset.
Motherboard has trouble
loading or running program
Small 12 Volt power connector unplugged
on motherboard.
Large power connector unplugged on
Motherboard
Faulty or loose RAM
Faulty motherboard - Replace faulty board.
(AAMB7)
Monitor shows “Sleep
Mode” on screen.
Re-Boot game to see if
problem still exists.
Power game down, wait
10 seconds, then power
game ON to reset.
Power Supply or Motherboard not
communicating correctly with
monitor.
Check power supply voltage.
Replace power supply. (A5PS1008)
Ensure both power supply connections are
secure to motherboard.
Refer to Monitor/Motherboard Power Supply
Diagnostics
Replace motherboard. (AAMB7)
Monitor shows “GNU
Grub, ” on screen.
Re-Boot game to see if
problem still exists.
Power game down, wait
10 seconds, then power
game ON to reset.
Internal Linex software not
detecting boot loader.
Turn off game
Plug keyboard into motherboard
Turn on game.
Press “enter” on keyboard when that screen
comes on.
Game will now boot normally.
Monitor shows
“Kernel panic-unable
to mount root” on
screen.
Faulty or loose RAM
Separate metal tabs on sides of RAM, it will
flip up to remove.
Re-install and Re-Boot game to see if problem
still exists.
Power game down, wait 10 seconds, then
power game ON to reset.
Replace motherboard. (AAMB7)
AAMB7
Monitor shows “No
Boot Device” on
screen.
Re-Boot game to see if
problem still exists.
Power game down, wait
10 seconds, then power
game ON to reset.
Hard Drive is not
working.
No 12 Volts to hard drive
Faulty Connection or cable plugged
into wrong place
Check power supply connection to hard drive
Check or replace cable from hard drive to
motherboard. Ensure it is plugged into correct
place. (See Wiring Diagrams)
AAMB7
OR
New Hard
Drive
12 Volt DC Power
to Hard Drive
Monitor does not
come back up after a
power loss
Voltage variation in power
network
Turn off the power strip, wait 30 seconds,
then turn power strip back on