the problem lies with the 13Amp fuse in the heater plug. If either fuse or socket is
suspected, have them checked by an electrician.
3. My heater is on but there is no heat.
A cut out device is fitted to the heater to prevent damage due to over heating. If it
operates due to an obstruction in the airflow, the heater must be turned off and allowed
to cool for 15 minutes and the obstruction removed before restarting.
4. I Have a problem that is different to those in the previous examples 1- 3.
Following is a list of useful telephone numbers
For general advice about your heater:
BAXI FIRES DIVISION TECHNICAL HELPLINE 08706 061 065.
To report faults or arrange for your heater to be serviced:
BAXI FIRES DIVISION SERVICE 08706 090 081.
For sales or product information:
BAXI FIRES DIVISION SALES 08706 061 067.
CALLERS IN THE REPUBLIC OF IRELAND
Call 0044 8706 061 065
For spares inquiries
Spare parts are available nationwide via the ‘interpart stockist network’. For your
local stockist consult Yellow pages under ‘Central Heating’.
When ordering spare parts please have the below information available. This will help
us to deal with your call quicker and avoid you having to make a second call.
!
Your Post Code
!
Type of Heater (Electric or gas)
!
Model, Name and serial number (This information can be found on a small label
attached to the inside lower left of the heater. To see this you will have to remove
the firefront (On the Adage and Ocean heaters it will be necessary to remove the
whole front fascia)
!
The fault, problem or request.
What should I do when I’m ready to dispose of my heater?
At the end of the products serviceable life it should be disposed of thoughtfully and
safely in accordance with local authority regulations. The plug should be removed from
the mains cable and the mains cable cut from the heater.
Page 17
INSTALLER AND OWNER GUIDE
