Bartec POLARIS SMART HMI 17-71V6-1 Series, User Manual

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Faults and troubleshooting
POLARIS SMART HMI - for Zone 1/21
POLARIS Smart HMI 7” W
EN 48/54
Technical data subject to change.
04/2018
9. Faults and troubleshooting
Fault Possible cause Remedy
Nothing is shown on the
display
No power supply present Check connection of the power supply
External back-up fuse has
tripped
Check fuse
Internal fuse has tripped Return to the manufacturer
Backlighting faulty
Return to the manufacturer
Replace the backlighting
Device malfunction Return to the manufacturer
No current consumption
No power supply present Check connection of the power supply
External back-up fuse has
tripped
Check the fuse
Internal fuse has tripped Return to the manufacturer
Device malfunction Return to the manufacturer
Display turns on and off
constantly
Power supply is too low.
Check diameter and length of cable.
see Chapter 5.8
Display always has stripes
Display is defective or the
device doesn’t boot up.
Return to the manufacturer
Dark background
The backlighting is coming to
the end of its service life.
Return to the manufacturer
Replace the backlighting
Power Save activated Press any button.
Touchscreen not working
Driver deactivated
Driver not installed
Check driver installation or
install a driver.
Mouse cursor and point of
contact on the screen do not
agree
Touchscreen calibrated
incorrectly.
Calibrate touchscreen.