WARRANTY STATEMENT
Hardware warranty
The warranty period commences at the date of shipment from Barco.
•
The Seller warrants the equipment manufactured by the Seller against defects in workmanship and material,
under normal use and in accordance with its specifications, during the period of 36 months for the electronics
and 36 months for the panel and backlight from the aforementioned date. Any part of the equipment which
is wholly manufactured by third parties is guaranteed under the conditions of such manufacturer and no sep-
arate warranty is given in respect thereof by the Seller.
•
Image retention is not covered by warranty in any case.
Recommendation is to use the display not longer than 20hrs per day for static images.
•
Light leakage on the borders is not covered by warranty in any case.
The LED backlight might be visible around the ultra narrow bezels in case of black screen content on the bor-
ders of the display and in dark rooms.
•
In the event of a defect in workmanship or material, the Seller will be obliged, at its choice and best effort
base, to replace or repair the defective equipment. The replacement part will be in good working order and
at least functionally equivalent to the item replaced.
•
The warranty does not apply when the cause of the failure occurs after delivery of the equipment to the
Purchaser and results from abnormal conditions of operation, unauthorized access, improper use, unauthor-
ized modification, lack of normal maintenance or unauthorized attempts to repair the equipment. A failure to
follow these requirements can result in delay and additional costs that will be invoiced to the purchaser.
•
The Purchaser must notify the Seller of any complaint within eight days of discovery of any alleged defect.
Failure by the Purchaser to so notify the Seller will relieve the Seller of its obligations under this article.
•
The foregoing warranty will not apply if any payment remains outstanding from the Purchaser to the Seller.
•
All items, parts or components which are replaced by the Seller under warranty or otherwise shall become
the property of the Seller. All defective parts need to be sent back to the Seller.
•
The replacement parts are free of charge during the warranty period.
•
The Seller will ship the replacement parts to the Purchaser on a CIF (cost insurance and freight) base. At the
same time the Seller will issue a RMA number for returning the defective parts.
•
Traveling and Lodging of the service engineer will be invoiced to the Purchaser according to the Time & Ma-
terial Pricing rules of the Seller.
•
On site labor of the service engineer will be invoiced to the Barco National Organization or Sales Partner
according to the Time & Material Pricing rules of the Seller.
•
The remedies described above are Purchaser's sole remedies in the event of any breach of the warranty
provided above.
•
Consumables are excluded from warranty.
•
The warranty period of repairs and spare parts is 3 months, or at minimum the original warranty period of
the system.
•
The seller does no warrant uninterrupted or error-free operation of the installation
•
The foregoing warranty is in lieu of all other warranties, whether oral, written, express, implied or statutory.
No implied or statutory warranties of merchantability or fitness for a particular purpose shall apply and all
warranties, conditions or other terms implied by statute or common law are hereby excluded.
Barco - KVD5521, IVD5521, HVD5521 - R591341 - User Manual - Revision 05 - November 2016
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