Barco ClickShare User Manual Download Page 40

Page: 40 / 43

4. Troubleshooting

Problem

Cause

Solution

No automatic refresh of drives.

Refresh the view on your laptop.

Bad connection at USB port on laptop.

•

Reconnect to the USB port.

•

Try another USB port.

•

Reboot your laptop.

After inserting the Button into your laptop,
you cannot

nd the ClickShare drive.

Windows tries to assign the ClickShare
drive to an already reserved drive letter

Use Microsoft Windows Disk
Management to assign it to a free
drive letter.

Some programs of Windows are not
shown on the display.

Use of overlays, 3D or hardware
acceleration in the GPU.

•

Disable overlays or hardware
acceleration in the GPU.

•

Disable AeroGlass in Windows 7

R5900001 CLICKSHARE 08/07/2013

Summary of Contents for ClickShare

Page 1: ...ClickShare User Guide R5900001 02 08 07 2013 ...

Page 2: ...Barco nv President Kennedypark 35 8500 Kortrijk Belgium Phone 32 56 23 32 11 Fax 32 56 26 22 62 Support www barco com esupport Visit us at the web www barco com Printed in China ...

Page 3: ...s an upgrade update patch or enhancement of a prior release this Software License shall supersede any terms and conditions previously agreed upon whether or not in writing between Barco and you with respect to the subject matter of this Software License and such previous terms shall from the date hereof cease to have any force or effect provided however that this Software License shall not be cons...

Page 4: ... License at any time by destroying all copies of the Software then in your possession and returning all associated materials and documentation to Barco or the appointed Barco reseller that sold or provided these to you Barco may terminate this Software License forthwith by informing you at any time if you and or any Authorized User are in breach of any of the Software License s terms 6 YOU UNDERST...

Page 5: ...ent jurisdiction to apply to this Software License Barco shall not be liable for any claimed non conformance of the Software under Article 35 2 of the Convention Trademarks Software License Terms Brand and product names mentioned in this manual may be trademarks registered trademarks or copyrights of their respective holders All brand and product names mentioned in this manual serve as comments or...

Page 6: ... http opensource org licenses BSD 3 Clause hostapd http opensource org licenses BSD 3 Clause i2c tools http www gnu org licenses old licenses gpl 2 0 html iftop http www gnu org licenses old licenses gpl 2 0 html iperf http opensource org licenses BSD 3 Clause iptables http www gnu org licenses old licenses gpl 2 0 html iw http opensource org licenses BSD 3 Clause acl http www gnu org licenses old...

Page 7: ...p www gnu org licenses old licenses lgpl 2 1 html libxml2 http opensource org licenses MIT libz1 Free license lighttpd http opensource org licenses BSD 3 Clause lmsensors http www gnu org licenses gpl html logrotate http www gnu org licenses gpl html makedevs http www gnu org licenses gpl html memtest86plus http www gnu org licenses gpl html mesa http opensource org licenses MIT module init tools ...

Page 8: ...must be informed immediately in writing of any complaints The period of guarantee begins on the date of transfer of risks in the case of special systems and software on the date of commissioning at latest 30 days after the transfer of risks In the event of justified notice of complaint Barco can repair the fault or provide a replacement at its own discretion within an appropriate period If this me...

Page 9: ...vice is capable of operating in 802 11a mode For 802 11a devices operating in the frequency range of 5 15 5 25 GHz they are restricted for indoor operations to reduce any potential harmful interference for Mobile Satellite Services MSS in the US WIFI Access Points that are capable of allowing your device to operate in 802 11a mode 5 15 5 25 GHz band are optimized for indoor use only If your WIFI n...

Page 10: ... Canada IC Conformément à la réglementation d Industrie Canada le présent émetteur radio peut fonctionner avec une antenne d un type et d un gain maximal ou inférieur approuvé pour l émetteur par Industrie Canada Dans le but de réduire les risques de brouillage radioélectrique à l intention des autres utilisateurs il faut choisir le type d antenne et son gain de sorte que la puissance isotrope ray...

Page 11: ...ting Started 13 3 1 Powering the Base Unit on and off 13 3 2 Basic Use 14 3 3 Advanced Use 17 3 4 Use of an iOS device with ClickShare Link 19 3 5 User Interface 20 3 6 Capture mode detailed fast 20 3 7 Shared desktop primary extended 21 3 8 Audio configuration 23 3 9 Pairing 25 4 Troubleshooting 29 4 1 Basic Troubleshooting 29 5 Environmental information 31 5 1 Disposal information 31 5 2 Rohs co...

Page 12: ...Table of contents 2 R5900001 CLICKSHARE 08 07 2013 ...

Page 13: ...R5900004 1 2 About this guide This manual Partnumber Description Level R5900001 User Guide User Available System documentation This guide is part of the documentation set describing the ClickShare product Guide Article number User Guide R5900001 Quick Start Guide R5900002 Installation Guide R5900004 Safety Guide R5900005 Service Guide R5900006 Button Guide R5900007 Rack Mount Guide R5900008 Recycl...

Page 14: ...fonts Symbol overview The following icons are used in the manual Caution Warning Info term definition General info about the term Note gives extra information about the described subject Tip gives extra advice about the described subject Font overview Buttons are indicated in bold e g OK Menu items are indicated in italic Step related notes tips warnings or cautions are printed in italic Procedure...

Page 15: ...ilable on the market Each set is sold in its specific region and it can only be used in that specific region Components ClickShare set A standard ClickShare set consists of a Base Unit a Tray and 4 Buttons Depending on the location where you buy the product the software of the Base Unit is different If needed you can buy additional Buttons and Trays 1 3 2 Image 2 1 ClickShare main components 1 Bas...

Page 16: ...ed in your country Optional accessory ClickShare Link Order number R9861001 Image 2 2 ClickShare Link Using the optional ClickShare Link allows you to use your iPad with ClickShare Via a cable or wireless via Apple TV the complete content of your iPad touchscreen is transferred to the meeting room screen A ClickShare Link kit contains 1 ClickShare Link unit 1 DVI to HDMI convertor 1 power adapter ...

Page 17: ...on is done You can now unplug the Button from the Base Unit during the first phase of the Base Unit boot process blinking white system is starting up during the second phase Button pairing is in progress software update of the Base Unit slow blinking white standby mode i e muting the display output static white awake and ready i e showing the welcome message on the display pairing is done red blin...

Page 18: ... 2 seconds brings the content of the laptop s screen as full screen on the meeting screen removing other sources currently displayed LED ring The LED ring indicates the current status of your ClickShare LEDs behavior Explanation white blinking the Button is plugged in the laptop and initializing or waiting for the user to start the ClickShare application pairing software update of the Button in th...

Page 19: ...ming from a physical Button Although the App does not provide an exact real time mirroring of the client device s screen like the Button which is not possible for technical and legal reasons it is a bit better than pure static content in the sense that also zooming in and out using the pinch gesture and annotating using a virtual pen are possible The App also has a shot and show capability This me...

Page 20: ...Share Image 2 6 1 WiFi connection 2 Spinning circle means connected but no internet connection 3 Click on arrow to open the IP addresses 4 Valid IP address from ClickShare Image 2 7 Image 2 8 10 R5900001 CLICKSHARE 08 07 2013 ...

Page 21: ...2 Introduction to ClickShare Image 2 9 Image 2 10 Image 2 11 Image 2 12 Image 2 13 Image 2 14 R5900001 CLICKSHARE 08 07 2013 11 ...

Page 22: ...2 Introduction to ClickShare Image 2 15 Image 2 16 Image 2 17 12 R5900001 CLICKSHARE 08 07 2013 ...

Page 23: ... and off the Base Unit and bring the system in standby mode In standby mode the system mutes the output signal to the display If your display supports this it will automatically enter power saving mode To power on the Base Unit or awake it from standby 1 When the Base Unit is shut down set the rocker switch at the back of the Base Unit to I Refer to image 3 1 Image 3 1 Rocker switch 2 If the syste...

Page 24: ...for some time the Base Unit can automatically enter standby mode To shut down the Base Unit The Base Unit can be shut down in two ways 1 Push the standby button until the Base Unit shuts down Refer to image 3 2 2 Set the rocker switch at the back of the Base Unit to 0 Refer to image 3 1 3 2 Basic Use Basic functionality When entering a meeting room equipped with ClickShare and if the display is no...

Page 25: ...arted Image 3 3 Starting to use ClickShare is now very simple To start using ClickShare 1 Take a Button out of the Tray Image 3 4 2 Insert the Button into a USB port of your laptop R5900001 CLICKSHARE 08 07 2013 15 ...

Page 26: ... from the Base Unit or Barco website or deployed company wide by your IT department ClickShare is immediately available You can continue with step 5 nothing is pre installed Continue with step 3 3 Browse to and double click the ClickShare drive on your laptop Image 3 6 Windows environment Image 3 7 MAC environment 4 Double click the ClickShare application 16 R5900001 CLICKSHARE 08 07 2013 ...

Page 27: ... of the meeting room display The aspect ratio of your screen is maintained to make sure the proportions are correct 6 To remove your content from the display click the Button again The LEDs of the Button become static white 7 When leaving the meeting room unplug the Button from your laptop and put it back in the Tray No trace of the ClickShare application is left on your laptop 3 3 Advanced Use Ad...

Page 28: ...o convert DisplayPort into Dual Link DVI Image 3 12 DisplayPort convertor If you are the fifth user who wants to share his screen you are blocked A message appears on your screen telling you the maximum number of users being displayed simultaneously has been reached You can decide to wait until one of the four users removes his content from the display or you can decide to show your content full s...

Page 29: ...chscreen can be displayed on the large meeting room display s as one of the possible sources The optional ClickShare Link must be installed in the meeting room before an iOS device can participate by sharing its screen con tent For more information about the physical installation of ClickShare Link in combination with an iOS device consult ClickShare s installation guide R5900004 Necessary parts a...

Page 30: ...how me fullscreen to bring the content of your screen on the display full screen The screens of other users that were shown on the display disappear Capture mode only for Windows XP Windows7 and Windows8 to choose between detailed and fast Tune video performance and quality Shared desktop only for Windows7 and Windows8 to select primary or extended desktop Depending on the selection the primary or...

Page 31: ...xtended Only for Window7 and Windows8 About shared desktop Depending on your selection your primary screen or your extended screen will be captured and displayed via ClickShare That extended screen can be a physical screen or a virtual screen With extended desktop you can take advantage of both your laptop screen and the central meeting room display Presentation notes or other material on primary ...

Page 32: ...h two extended screens connected The first extended screen screen 2 will always be captured and displayed on the meeting room display To know if your system supports the extended desk top feature press Window key P It should bring up the following pop up on screen Image 3 21 How to select 1 Right click on the ClickShare icon in the system tray 1 22 R5900001 CLICKSHARE 08 07 2013 ...

Page 33: ...of the driver might resolve the issue 3 8 Audio configuration Audio configuration The audio signals from the different users are mixed in the Base Unit to one output signal Each connected user must control his own audio signal using the audio configuration of his computer If he does not want to broadcast his audio signal he has to mute audio on his computer For some operating system it is necessar...

Page 34: ...dow opens on the Playback tab 3 Select Speakers ClickShare 3 and click Set default 4 4 Click Apply or OK to activate the new setting Set ClickShare as default in Windows XP 1 Right click on the speaker icon in the system tray Image 3 24 Speakers ClickShare default 24 R5900001 CLICKSHARE 08 07 2013 ...

Page 35: ...3 The Sound window opens 3 Select the Output tab 4 and activate ClickShare 5 3 9 Pairing Pairing of the Buttons with the Base Unit To be able to use a Button it should be assigned to the Base Unit you are using This process is called pairing By default the four Buttons delivered with the ClickShare set are already paired to the specific Base Unit In case you buy additional Buttons or when a Button...

Page 36: ... up to date If not the Base Unit updates the Button software This may take more time During the pairing and update process a message is displayed on the screen Pairing and updating Button Busy pairing and updating Image 3 27 Pairing message The result of the pairing process can be as follows When the LEDs become static white the Button is paired to the Base Unit but no software update was needed Y...

Page 37: ...3 Getting Started Image 3 29 Unplug Button from Base Unit The Button is now ready for use R5900001 CLICKSHARE 08 07 2013 27 ...

Page 38: ...3 Getting Started 28 R5900001 CLICKSHARE 08 07 2013 ...

Page 39: ...nality in the Base Unit s web interface and re pair the dongles Your screen is shown but your audio is not playing on the meeting room audio system Buttons are not re paired after changing the audio setting on the web interface Re pair the buttons Your content is removed from the display and the LEDs of your Button are blinking white Connection to the display has been lost ClickShare tries to rest...

Page 40: ...into your laptop you cannot find the ClickShare drive Windows tries to assign the ClickShare drive to an already reserved drive letter Use Microsoft Windows Disk Management to assign it to a free drive letter Some programs of Windows are not shown on the display Use of overlays 3D or hardware acceleration in the GPU Disable overlays or hardware acceleration in the GPU Disable AeroGlass in Windows ...

Page 41: ...icipal waste If the battery contains more than the specified values of lead Pb mercury Hg or cadmium Cd these chemical symbols will appear below the crossed out wheeled bin symbol By participating in separate collection of batteries you will help to ensure proper disposal and to prevent potential negative effects on the environment and human health 5 2 Rohs compliance Turkey RoHS compliance Türkiy...

Page 42: ... above the limit requirement in SJ T11363 2006 在中国大陆销售的相应电子信息产品 EIP 都必须遵照中国大陆电子信息产品污染控制标识要求标准贴上环保使用期限 EFUP 标签 Barco产品所采用的EFUP标签请参阅实例徽标内部的编号使用于制定产品基于中国大陆的电子信息产品环保使用期限通则标准 All Electronic Information Products EIP that are sold within Chinese Mainland must comply with the Electronic Information Products Pollution Control Labeling Standard of Chinese Mainland marked with the Environmental Frien...

Page 43: ...20 Detailed 20 Fast 20 ClickShare App 9 Client software 20 E Environmental information 31 Disposal information 31 Rohs compliance 31 F Full screen 17 G Getting started 14 19 iOS device connection 19 Getting Started 13 I Introduction 3 5 ClickShare 5 Fonts 4 symbols 4 User Guide 3 iOS device 19 L Led ring 8 LED strips 6 P Pairing Buttons 25 Power off 13 Power on 13 Problem solving 29 Production 32 ...

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