Troubleshooting 2.3
Product Information - Usage data
Usage data is logged in the product which can be very useful information in
troubleshooting situations. Use the ServiceTool to read out the usage data.
Error Log
If an error occurs in the product it is recorded and saved in the error log. The error
log may be helpful in troubleshooting situations. Use the ServiceTool to read out
the error log.
Approach (ServiceTool)
Connect a service PC with ServiceTool. Follow the procedure below:
-
Remove the service lid next to the mains inlet.
-
Connect the ServiceTool hardware from the service connector on the product to
the service PC as shown:
-
Run ServiceTool.
-
Be sure that ServiceTool is updated to the latest version. If not, upgrade and restart
ServiceTool.
-
Scroll down to BeoLab section.
- Select
BeoLab 12-3
and click
Launch
.
-
Click on the
PRODUCT
tab (if not already shown).
- Click
+
next to each item (
BeoLab
->
BeoLab 12-3
to expand the menus.
- Click
Info
->
Product
(the information screen appears).
-
Click the
Read
button and confirm that product data is read out on the screen.
This indicates successful communication between the product and the service PC.
I/O
Summary of Contents for BeoLab 12-3
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