Bang & Olufsen BeoLab 12-3, Service Manual

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1.2 How to service
How to service
Strategy
The repair involves replacement of the module(s). The replaced modules must be
returned for repair at the Bang & Olufsen Module Repair department. Error codes
as well as an adequate fault description must be returned with each replaced part.
For this purpose, use the the Exchange Module section in the Retail Order System.
To help the Bang & Olufsen Module Repair department it is very important to
answer the following questions:
1. Which software versions are used in the product?
2. What happens in the actual situation?
3. Error code, the error code contains data that may be used for repairing the
module(s) and must be returned with the defective module(s).
Handling the error code (error log).
a. Make a note of the error code on the Exchange Module section and print it.
b. Use the error code when troubleshooting.
c. Return the error code in the Retail Order System.
d. Before returning the product to the customer, clear the error code.
Preparations before service
Fault explanation and demonstration
Before troubleshooting is initiated, let the customer demonstrate the fault, if
possible.
Important!
After the modules have been replaced and the product is ready to be assembled,
there are some very important steps you must be aware of before starting the
assembling process of the product.
Please refer to page 5.1.
Recommended tools for service
- Static-protective field service
- White gloves
- Shoe covers
- Soft lint-free cloth for cleaning
Final check after repair
The final check after repair describes the activities that are needed to ensure the
product will be returned in perfect condition to the customer.
Please refer to ‘Final check after repair’ section on page 5.7.