TROUBLESHOOTING
Note:
The troubleshoo�ng sec�on below is for solving frequently asked ques�ons for the
heater unit. If your problem persists, please contact customer support.
Problem
Possible causes
Solu�on
Error Codes
on Display
The heater
suddenly
shuts down
Product does
not heat
E1-Temperature sensor
malfunc�on.
The overhea�ng protec�on
has been triggered.
Unplug from power and wait for 30
minutes for the heater to cool down
before plugging back in.
The Tip-over Protec�on has
been triggered.
Ensure your heater is placed on a flat and
even surface. Keep it upright and turn it
on again.
Connect the plug to a powered electrical
outlet.
Power cord is not properly
plugged in.
No power is passing through
the unit.
Ensure that your circuit breaker or fuse is
working properly./Ensure your heater is
placed on a flat and even surface.
Make sure the thermostat is set at a
higher temperature than the ambient
temperature.
Turn off the unit and unplug it from the
power outlet. Allow it to cool, and then
plug it into the electrical outlet again.
The temperature value set by
the heater is too low
The temperature exceeds the
threshold of the thermal
cutoff.
E3-overhea�ng of
temperature sensor
(ex118 degrees).
E4-ambient temperature has
dropped too low(below -78
degrees)
E2-Short circuit on
temperature sensor channel.
contact the customer services.
Turn off the heater to allow it to cool
dowm.
Turn off the heater to allow the ambient
temperature to rise
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