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WA R R A N T Y & C L A I M S
Every eBike from BAKCOU comes with a one year
limited warranty against manufacturing defects
in materials or workmanship on its frame, motor,
display and battery.
Within the first 30 days of purchase this warranty
includes shipping, labor and parts for the frame,
motor, display, battery and 30% off all other
components. After 30 days the warranty includes
only the cost of parts on the frame, motor, display
and battery, labor and shipping are the owner’s
responsibility.
This warranty applies only to the original registered
owner of the eBike from Bakcou and is not
transferable. This limited warranty does not apply
to normal wear and tear, malfunctions, or failures
due to abuse, neglect, improper repair, improper
maintenance, alteration, modification, accidents,
or other improper use. The one-year warranty
on Bakcou lithium-ion batteries from the date of
original purchase does not include damage from
power surges, use of improper charger, improper
maintenance or other such misuse, normal wear or
water damage.
If a component is deemed to be defective or
damaged without user error or other improper
use, Bakcou will assist in replacing that part. This
includes any parts deemed to have been damaged
in shipping. We will not replace any part deemed
to be damaged by the user.
In the case of a repair or parts replacement under
warranty, we will work with the owner to find a local
certified bicycle repair shop to make the necessary
fix. Bakcou will also cover the associated repair
labor fees, only if the scope of service is agreed
upon prior to the fix. The owner may also return
the unit to Bakcou to make the needed repairs, but
will be responsible for shipping costs each way.
WARRANTY CLAIMS
All claims to this warranty must be made through
Bakcou, LLC and can be submitted by visiting
www.bakcou.com. Proof of the original purchase
may be required with any warranty request.
Before making a claim, please contact our service
department by calling 844-227-1096, as there may
be a simple fix for the problem. Valid warranty
claims will be processed within one year of the
initial purchase.
SHIPPING DAMAGE CLAIMS
Upon delivery, immediately inspect your products
for damage. Freight damage claims are extremely
time sensitive, and we will not accept freight
damage claims later than 3 business days from
delivery. Note any damage to your products on
the Bill of Lading before you and the delivery
driver sign-off on the shipment. Take photos of any
damage that is found and date the images when
possible. Report shipping damage claims within
3 business days of delivery to Bakcou, LLC at
844-227-1096 or www.bakcou.com.
We cover shipping, labor and parts for the
following: Frame, Motor, Display, Battery
We also offer 30% off all components
We cover parts only for the following:
Frame, Motor, Display, Battery
Manufacturer’s defects only. Not normal wear and tear.
First 30 Days of Purchase
After 30 Days & Within First Year
