6 AFTER-SALES AND WARRANTY
POLICY
Imprint
In all nations which apply EU law, the common
conditions for warranty/liability for material
defects apply. Please inform yourself about the
applicable national regulations in your specific
country.
Under EU law, the seller accepts liability for ma-
terial defects for at least two years after the date
of sale. This also covers defects which already
existed at the time of sale/change of ownership.
In fact, if material defects occur within the first
six months, the assumption is made that these
already existed at the time of sale.
One precondition for the seller assuming this
liability is that the product’s use and mainte-
nance was in line with all conditions stipulated.
These are outlined in the pages of this operating
manual and in the supplied instructions from the
component manufacturers.
In most cases, the customer can first request
subsequent fulfilment. If repair fails conclusively,
which is the assumption after two attempts, the
customer is entitled to abatement or cancellation
of the contract.
Liability for material defects does not cover
normal wear occurring from the product’s
intended purpose. Components in the motor and
deceleration system as well as tyres, light system
and contact points of the rider with the pedelec
are all subject to use-related wear.
Suzhou Bafang Motor Science-Technology Co.,
Ltd (hereinafter referred to as the "BAFANG Mo
-
tor") guarantees that: During the warranty pe-
riod, customers will enjoy warranty service from
BAFANG for products purchased from BAFANG,
as long as the products are within the warranty
period and the issues are indeed quality issues
concerning material and workmanship.
Warranty Period and Scope
The warranty period starts from the date of sale,
and is 24 months for the motor, and 24 months
for the controller, display, sensor and other
components. Check your bicycle brand warranty
papers for the specific details.
The BAFANG limited warranty does not cover or
apply to the following situations:
1. Damage, failure and/or loss caused by
refitting, neglect, improper maintenance, ac-
cident, misuse, abuse or use for competition
or commercial purposes;
2. Damage, failure and/or loss due to shipping
by customer;
3. Damage, failure and/or loss caused by im-
proper installation, adjustment or repairs;
4. Damage, failure and/or loss irrelevant to
material and workmanship, e.g., failure to
follow instructions by users;
5. Damage, failure and/or loss caused by prod-
uct’s appearance or surface modifications
which do not affect its function;
6. Damage, failure and/or loss due to main-
tenance or installation by repair stations or
dealers unauthorized by BAFANG;
7. Damage, failure or loss caused by normal
wear and tear.
BAFANG reserves the right to repair or replace the
components, and is only responsible for repairing
or replacing them.
Should pedelec manufacturers or dealers
encounter quality issues when using or selling
BAFANG products, they can report the purchase
order number and product's serial number to
BAFANG's technology service department who will
check whether the products are under warranty
or not. For products under warranty, and for
small problems, BAFANG will provide customers
(dealers or pedelec manufacturers) with free
spare parts so that they can correct the problem
themselves. For bigger issues, BAFANG will provide
customers with free spare parts, show them
what to do by sending them videos or docu-
ments or, in some cases, repair the products
for them. For products no longer covered by
warranty, BAFANG can still provide spare parts
or repair the products for customers, but the
incurred material cost, labor cost, freight etc.
shall be undertaken by the customers.
If an end user has a pedelec equipped with
BAFANG components which need repairing, they
should contact the pedelec manufacturer or
dealer directly.
If this warranty statement goes against a cur-
rent Chinese law, the Chinese law shall prevail.
BAFANG reserves the right to modify the terms
without prior notice.
For the latest information, please visit the com-
pany website: www.szbaf.com.
Imprint
For questions concerning your pedelec please
always contact your dealer first, only then in
case the manufacturer of the pedelec.
For contact details please refer to the war-
ranty section, back cover or other included
information of the brand/manufacturer.
BAFANG reserves the right of clarification
with regard to the content and images:
BAFANG
Suzhou BAFANG Electric Motor
Science-Technology Co., Ltd
No.9 Heshun Rd
Suzhou Industrial Park
215122, Suzhou China
[email protected]
www.szbaf.com
Legal inspection by a lawyer’s office specialis-
ing in intellectual property.
In the case of delivery or use of this product
outside of the scope of the aforementioned
areas, the manufacturer of the pedelec is
required to supply the necessary operating
instructions.
© Multiplication, reprinting and translation
as well as any commercial use (including
extracts, in printed or digital form) is only
permitted if specifically granted in writing in
advance.
CONSUMER MANUAL
MAX DRIVE SYSTEM
CONSUMER MANUAL
MAX DRIVE SYSTEM
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BF-CM-S-M01-EN-ONLINE A/1,December 2016
