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www.swingsetsonline.com/support.aspx
and follow the prompts to order them. Next, read the
assembly manual and get the tools ready for the job as
recommended in the manual. If the assembly manual is lost or misplaced a new one can be
printed from Backyard Discovery’s website:
www.swingsetsonline.com.
9. The playset seems to rock or sway too much. What’s wrong?
Rocking is caused by uneven ground or obstructions such as rocks, roots, etc. under the ground
rails. These should be removed and the ground underneath re-leveled to prevent rocking. Also
ensure the playset is securely staked to the ground using the stakes provided.
10. The 2”x4” boards do not measure 2”x 4”. Why not?
In the U.S. it is common practice to describe lumber dimensions using the rough cut sizes from
the sawmill and not the finished dimensions. Retailers, home stores, etc. all use this accepted
practice for describing lumber dimensions. However, Backyard Discovery playsets are designed
and constructed using the actual dimensions so everything fits properly and remains so during
the life of the playset.
11. The end beam is not straight up and down. Why not?
This is normal. Backyard Discovery designs playsets this way to ensure the strongest structure
possible. The slight angle adds strength and reduces rocking and twisting.
12. The S-hooks for the swings won’t close. What is wrong?
Backyard Discovery recommends placing them on a hard surface such as concrete (don’t do
this on anything that will dent such as metal or finished wood or glass which will break!). It will
take quite a few strokes, but the hooks will close.
For more information and frequently asked questions, please refer to our website at
www.swingsetsonline.com.
