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Problem/Symptom
Corrective Measure
it. If the computer says it wants to “reformat” the flash drive then the flash drive has
gone bad and will need to be replaced. If it opens but there are no files on the flash
drive, the designs may have been inadvertently deleted. All designs that are pre-
loaded on the USB Flash drive are also located on the Pro-Stitcher “D:\” drive for
convenience
*
.
*It is highly recommended to back up all design files on a home computer or another
disk.
Jumps between repeated patterns
When I use any of the “Repeat”
options I get a jump between
each pattern
When using the “Repeat” functions, if the start and/or stop points are within the block
of the pattern (i.e. they are not located at the left and right-hand sides of the pattern
block) and/or not at the same height, there will be a jump between each repeat of the
pattern. This can be corrected by selecting the “Point to Point” box in the “Repeat”
screen prior to pressing the appropriate “Repeat” button.
The quilting machine often stops in
the “Needle Down” position
The Needle Delay setting is too
low and should be set to a
minimum of 750.
Go to
Setup -> Advanced -> Advanced Machine
and press the number box under
“Time in Driver” followed by the version number in the bottom left-hand corner. A lot
of hidden buttons and settings will appear. On the right-hand side is a setting titled
“Needle Delay.” Tap the number in this box to bring up the number pad and enter
“750.” Press
Back -> Back
to get back to the Setup menu.
If changing that value helped, but did not completely resolve the problem, enter the
value “1000” and try it again.
Error Messages
Smart Quilt.
Connection Error. Check cables,
and restart Pro-Stitcher.
Check to make sure the USB cable from the computer to the black box behind the
computer is plugged in properly. Also verify that the cables running from the black
box down to the carriage motors are all connected and that the power cord is plugged
in to the carriage power supply. Reboot the Pro-Stitcher. It is likely that in this
scenario the Shutdown button will not function and the system will remain locked
after pressing “Reboot.” If this is the case, simply slide and hold the power switch to
the right until the computer shuts down. Wait about 10 seconds after the computer
shuts down, then slide the power switch to the right again to turn it on.
Smart Quilt.
Oops! Pro-Stitcher has lost
communications with the
motors.
Follow the instructions on the screen to re-set the USB port.
1. Unplug the USB cable (the cable running from the bottom left-hand side of the
computer to the black box behind the computer).
2. Wait 10 seconds
3. Plug in the USB cable (make sure you put it back in the same USB port you
removed it from or you may receive a “Connection Error” described above).
4. Wait 10 seconds (while Windows sets up the USB port)
5. Press “OK”
If this occurs during stitching, the Pro-Stitcher should automatically enter the “Pause”
screen. To resume stitching, back up and/or reposition as needed. Follow the
instructions regarding the “Pause” screen to resume stitching again.
Buffer Underflow
If a message with the words “Buffer Underflow” appears while stitching, it is an
indication that data is not getting to the motors quickly enough. This may be due to
something in the computer tying up memory. Although it may be possible to resume
quilting by simply pressing “OK,” it is best to cancel the current design stitch-out, save
the pattern, and reboot the computer. Use the “New Start Point” function if necessary
to resume from where stitching was left off.