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6-1
Chapter 6. Troubleshooting
6 - 1
Error Messages and Countermeasures
Error messages during communication
Message
Description
Countermeasures
Can't open the
communications port.
The communication port could not
be opened.
Check if the communication port to which the
USB loader cable is assigned is being used.
Do not use this software with other software that
also uses a communication port.
Timeout
No message was received within the
timeout time.
Check the connections and contacts of the USB
loader cable.
The controller is not connected.
Connect the C1M.
Connected instruments may
not be supported by this
loader. Check the listing.
The connected instrument is not
the C1M.
Connect the C1M.
Can't support the connected
instruments.
The versions of the loader and of
the controller do not match.
Contact one of our branches, sales offices, or
dealers.
Communications error has
occurred.
There was a system error.
Try the operation again, or quit the loader and
restart Windows.
Trend Monitor is active.
The monitor screen cannot be
closed while the Trend Monitor is
running.
Stop the Trend Monitor and then close the
monitor screen.
Loader Lock or
Communication Lock
Writing from the loader is being
prevented by the loader lock or a
password.
Try again after canceling the loader lock or
password.
Error messages during file operations
Message
Description
Countermeasures
Illegal file size.
The file was corrupted.
Corrupt files cannot be used. Recreate the file.
Illegal file information.
Error messages while using the Trend Monitor
Message
Description
Countermeasures
No save data
CSV output was requested without
running the Trend Monitor first.
Run the Trend Monitor first.
Trend cycle is 250 ms.
Please stop a numerical
monitor before starting a
trend.
The Trend Monitor cannot run while
the Numeric Monitor is running if
the trend cycle is 250 ms.
Stop the Numeric Monitor.
250 ms trend is under
operation.
A numerical monitor cannot
be started.
The Numeric Monitor cannot run
while the Trend Monitor is running
with a trend cycle of 250 ms.
Stop the Trend Monitor.
Summary of Contents for SLPC1F
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