23
Offering our customers the highest quality at all times is a fundamental part of the Hansgrohe, Inc. company
philosophy. We offer consumers a limited warranty on our hansgrohe
®
and AXOR
®
branded products.
This warranty is limited to products manufactured by Hansgrohe, Inc. that are purchased from a Hansgrohe,
Inc. authorized seller by a consumer in the United States or Canada after September 1, 2019, and installed
in either the United States or in Canada.
WARRANTY
Hansgrohe, Inc. warrants to the original consumer purchaser that hansgrohe and AXOR products will be
free from defects in material and workmanship for as long as the original consumer purchaser owns both
the product and the home in which the product was originally installed. For commercial purchasers, the
warranty period is (a) one (1) year for hansgrohe products and (b) five (5) years for AXOR products, in
each case from the date of purchase. The warranty period for products in the Rubbed Bronze, Matte Black
and Matte White finishes are three (3) years from the date of purchase. This warranty is non-transferable.
WHAT WE WILL DO
Hansgrohe, Inc., at its option, will replace any product or part of the product that proves defective in
workmanship and/ or material, under normal installation, use, service and maintenance. If Hansgrohe,
Inc. is unable to provide a replacement part or product and repair is not practical or cannot be made in
timely fashion, Hansgrohe, Inc. may elect to refund the purchase price in exchange for the return of the
defective product. REPAIR OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND OF THE
PURCHASE PRICE) AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF
THE PURCHASER.
WHAT IS NOT COVERED BY THE WARRANTY
Because Hansgrohe, Inc. is unable to control the quality of hansgrohe or AXOR products sold by unauthor-
ized sellers, unless otherwise prohibited by law, this warranty does not cover hansgrohe or AXOR products
purchased from unauthorized sellers. Authorized sellers can be found on hansgrohe and AXOR branded
websites.
Labor and other expenses for disconnection, deinstallation, or return of the product for warranty service
(including but not limited to proper packaging and shipping costs), or for installation or reinstallation of the
product are not covered by this warranty.
Hansgrohe, Inc. shall not be liable for any damage to the product resulting from
• reasonable wear and tear
• outdoor use
• misuse (including use of the product for an unintended application)
• freezing water
• excessive water pressure
• pipe corrosion in the home in which the product is installed
• abuse, neglect or improper or incorrectly performed installation, maintenance or repair, includ-
ing the use of abrasive or caustic cleaning agents or “no-rinse” cleaning products.
This warranty does not cover: (i) accessories, connected materials and products, or related products not
manufactured by Hansgrohe, Inc. (ii) any hansgrohe or AXOR product sold for display purposes or (iii)
hansgrohe or AXOR products purchased from unauthorized sellers.
WHAT YOU MUST DO TO OBTAIN WARRANTY SERVICE OR INFORMATION
Contact your retailer, or contact Technical Service at:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and place of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage prepaid and carefully packed and insured, to:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
When warranty service is completed, any repaired or replacement product or part will be returned to you
postage prepaid.
REVISED SEPTEMBER 1, 2019.
LIMITATION ON DURATION OF IMPLIED WARRANTIES: Some States do not allow
limitations on how long an implied warranty lasts, so the below limitations may not apply to you. TO
THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY, INCLUDING
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE,
IS LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY, WHICHEVER IS
SHORTER.
LIMITATION OF SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES: Some
States do not allow the exclusion or limitation of incidental or consequential damages, so the
below limitations and exclusions may not apply to you. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, THIS WARRANTY DOES NOT COVER, AND HANSGROHE, INC. SHALL NOT BE
LIABLE FOR, ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LABOR
CHARGES TO REPAIR, REPLACE, INSTALL OR REMOVE THIS PRODUCT), WHETHER ARISING OUT
OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR
OTHERWISE. HANSGROHE, INC. SHALL NOT BE LIABLE FOR ANY DAMAGE TO THE PRODUCT
RESULTING FROM REASONABLE WEAR AND TEAR, OUTDOOR USE, MISUSE (INCLUDING USE
OF THE PRODUCT FOR AN UNINTENDED APPLICATION), FREEZING WATER, EXCESSIVE WATER
PRESSURE, PIPE CORROSION IN THE HOME IN WHICH THE PRODUCT IS INSTALLED, ABUSE,
NEGLECT OR IMPROPER OR INCORRECTLY PERFORMED INSTALLATION, MAINTENANCE OR
REPAIR, INCLUDING THE USE OF ABRASIVE OR CAUSTIC CLEANING AGENTS OR “NO-RINSE”
CLEANING PRODUCTS.
NOTICE TO RESIDENTS OF THE STATE OF NEW JERSEY: The provisions of this warranty,
including its limitations, are intended to apply to the fullest extent permitted by the laws of the State of New
Jersey.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to
state.
PRODUCT INSTRUCTIONS AND QUESTIONS
Upon purchase or prior to installation, please carefully inspect your product for any damage or visible
defect. Prior to installing, always carefully study the enclosed instructions on the proper installation and the
care and maintenance of this product.
If you have questions at any time about the use, installation or performance of your product, or the Limited
Warranty, please write us or call us toll-free at 800 -334- 0455.
LIMITED CONSUMER WARRANTY
