AXIS Q6042-S PTZ Dome Network Camera
System Options
Support
Support Overview
The
System Options > Support > Support Overview
page provides information on troubleshooting and contact information,
should you require technical assistance.
See also
Troubleshooting on page 61
.
System Overview
To get an overview of the Axis product’s status and settings, go to
System Options > Support > System Overview
. Information that
can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log
items. Many of the captions are links to the proper Setup page.
Logs & Reports
The
System Options > Support > Logs & Reports
page generates logs and reports useful for system analysis and troubleshooting. If
contacting Axis Support, please provide a valid Server Report with your query.
System Log -
Provides information about system events.
Access Log -
Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the
product (see below).
Server Report -
Provides information about the product status in a pop-up window. The Access Log is automatically included
in the Server Report.
Parameter List -
Shows the product's parameters and their current settings. This may prove useful when troubleshooting or
when contacting Axis Support.
Connection List -
Lists all clients that are currently accessing media streams.
Crash Report -
Generates an archive with debugging information. The report takes several minutes to generate.
Advanced
Scripting
Scripting allows experienced users to customize and use their own scripts.
NO
NO
NOTICE
TICE
TICE
Improper use may cause unexpected behavior and loss of contact with the Axis product.
Axis
strongly
recommends
that
you
do
not
use
this
function
unless
you
understand
the
consequences.
Axis
Support
does
not
provide
assistance
for
problems
with
customized
scripts.
To
open
the
Script
Editor,
go
to
System
Options
>
Advanced
>
Scripting
.
If
a
script
causes
problems,
reset
the
product
to
its
factory
default
settings,
see
page
58
.
File
Upload
Files,
for
example
webpages
and
images,
can
be
uploaded
to
the
Axis
product
and
used
as
custom
settings.
To
upload
a
file,
go
to
System
Options
>
Advanced
>
File
Upload
.
Uploaded
files
are
accessed
through
http://<ip
address>/local/<user>/<file
name>
where
<user>
is
the
selected
user
group
(viewer,
operator
or
administrator)
for
the
uploaded
file.
