AXIS Q1931–E PT Mount Thermal Network Camera
System Options
Support
Support Overview
The
System Options > Support > Support Overview
page provides information on troubleshooting and contact information,
should you require technical assistance.
See also
Troubleshooting on page 49
.
System Overview
To get an overview of the Axis product’s status and settings, go to
System Options > Support > System Overview
. Information that
can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log
items. Many of the captions are links to the proper Setup page.
Logs & Reports
The
System Options > Support > Logs & Reports
page generates logs and reports useful for system analysis and troubleshooting. If
contacting Axis Support, please provide a valid Server Report with your query.
System Log -
Provides information about system events.
Access Log -
Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the
product (see below).
Server Report -
Provides information about the product status in a pop-up window. The Access Log is automatically included
in the Server Report.
You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report
text file in UTF–8 format. Select the
Include snapshot with default image settings
option to include a snapshot of the product’s Live
View. The server report .zip file should always be included when contacting support.
Parameter List -
Shows the product's parameters and their current settings. This may prove useful when troubleshooting or
when contacting Axis Support.
Connection List -
Lists all clients that are currently accessing media streams.
Crash Report -
Generates an archive with debugging information. The report takes several minutes to generate.
The log levels for the System Log and the Access Log are set under
System Options > Support > Logs & Reports > Configuration
.
The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).
Advanced
Scripting
Scripting allows experienced users to customize and use their own scripts.
NO
NO
NOTICE
TICE
TICE
Improper use may cause unexpected behavior and loss of contact with the Axis product.
Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide
assistance for problems with customized scripts.
To open the Script Editor, go to
System Options > Advanced > Scripting
. If a script causes problems, reset the product to its
factory default settings, see
page 48
.
For more information, see www.axis.com/developer
47
