Axis Q1931-E User Manual Download Page 4

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AXIS Q1931–E PT Mount Thermal Network Camera

Table of Contents

Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Access the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Access from a Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Access from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Set the Root Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The Live View Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Media Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

How to Stream H.264 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

MJPEG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

AXIS Media Control (AMC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Alternative Methods of Accessing the Video Stream . . . . . . . . . . . . . . . . . . . .

Set Up the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Video Stream . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Stream Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Privacy Mask . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configure the Live View Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

PTZ (Pan Tilt Zoom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Preset Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Guard Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Install PTZ Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Control Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Detectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Shock Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Motion Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Application Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Install Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Application Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

AXIS Cross Line Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

AXIS Video Motion Detection 2.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Setting Up an Action Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Add Recipients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Recurrences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Recording List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Continuous Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Ports & Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Reset to Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Check the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Upgrade the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . .

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Summary of Contents for Q1931-E

Page 1: ...AXIS Q1931 E PT Mount Thermal Network Camera User Manual...

Page 2: ...SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trade...

Page 3: ...this waste Europe This symbol means that the product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipment WEEE is appl...

Page 4: ...Preset Positions 22 Guard Tour 22 Advanced 23 Install PTZ Driver 23 Control Queue 23 Detectors 25 Shock Detection 25 Motion Detection 25 Applications 27 Application Licenses 27 Install Application 27...

Page 5: ...AXIS Q1931 E PT Mount Thermal Network Camera Table of Contents Connectors 56 Performance Considerations 57 5...

Page 6: ...mory card slot 8 Control button 9 PT Mount bracket Connectors and Buttons For technical specifications see page 53 Network Connector RJ45 Ethernet connector with Power over Ethernet PoE NO NO NOTICE T...

Page 7: ...prevent corruption of recordings the SD card should be unmounted before removal To unmount go to Setup System Options Storage SD Card and click Unmount Control Button The control button is used for Re...

Page 8: ...ort web at www axis com techsup 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured For instructions see Set the Root Passw...

Page 9: ...control Controls on the Live View Page Select a stream profile for the Live View page from the Stream Profile drop down list For information about how to configure stream profiles see page 16 The Pal...

Page 10: ...Click the View Full Screen button and the video image will fill the entire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current...

Page 11: ...no video traffic on the network until a client connects and requests the stream Note that there are a maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be us...

Page 12: ...s from the Axis product in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and...

Page 13: ...Streams Note ip IP addess The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream It may be possible to use other players to view the H 264 stream using the p...

Page 14: ...of the Live View page Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides sho...

Page 15: ...S Media Control AMC in Windows Right click in the image and select Pixel counter Use the mouse to move and resize the rectangle Image The default image settings can be configured under Video Video Str...

Page 16: ...limits the bit rate while maintaining some flexibility The bit rate may bounce up and down within the set target but when it nears the set target value the limitation kicks in However because CBR wil...

Page 17: ...posure For most situations the Auto setting can be used For particular requirement select Defined and then click Edit and select one of the predefined areas Gain This setting controls the maximum gain...

Page 18: ...ad 4 The Transparency Settings page is now displayed To make a color in the overlay image transparent select Use transparency and enter the RGB hexadecimal value for the color Example To make white tr...

Page 19: ...etected in the Text field when setting up the action rule Privacy Mask A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area Privacy masks cannot be by...

Page 20: ...JVM J2SE 1 4 2 or higher JRE J2SE 5 0 or higher Windows Internet Explorer Still image Displays still images only Click the Refresh button in your browser to view a new image Server Push Recommended vi...

Page 21: ...a name and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the prod...

Page 22: ...ero to prevent the product from automatically returning to the Home position To include the preset position name in the overlay text go to Video select Include overlay text and enter the modifier P in...

Page 23: ...Driver Selection Browse to find the driver e g driver ptz and Upload If the driver was successfully uploaded it appears in the Select driver to use drop down list From this drop down list select the d...

Page 24: ...s must wait for their turn The viewer has 60 seconds PTZ control before control is passed on to the next viewer in queue Note The administrator can enable and disable PTZ controls for selected users T...

Page 25: ...ted Possible actions include uploading images and start recording For more information see Setting Up an Action Rule on page 31 Note Using the motion detection feature may decrease the product s overa...

Page 26: ...bject that appears in the window triggers motion detection only for a very short time before it is considered as non moving Large variations in thermal radiation between object and background will tri...

Page 27: ...documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the applicati...

Page 28: ...license has to be downloaded from axis com applications Follow these steps 1 Download the application from www axis com applications 2 Install the application in the Axis product 3 To obtain the lice...

Page 29: ...t configuring action rules see Events AXIS Video Motion Detection 2 1 The application AXIS Video Motion Detection 2 1 is included in this product AXIS Video Motion Detection is an application which en...

Page 30: ...rns red when objects enter the area The lines stay red as long as moving objects are detected within the area of interest 6 Click Save to retain the changes Note AXIS Video Motion Detection must eithe...

Page 31: ...n window to use 5 Optionally select a Schedule and Additional conditions See below 6 Under Actions select Record Video from the Type drop down list 7 Select a Stream profile and configure the Duration...

Page 32: ...ile the camera view moves due to a PTZ operation Preset Reached Trigger the rule when the camera stops at a preset position This can be for example be used with the Send Images action to upload images...

Page 33: ...ve security filters that prevent users from receiving or viewing large amount of attachments from receiving scheduled emails and similar Check the email provider s security policy to avoid delivery pr...

Page 34: ...lick OK To use the schedule in an action rule select the schedule from the Schedule drop down list in the Action Rule Setup page Recurrences Recurrences are used to trigger action rules repeatedly for...

Page 35: ...e stamped with the date and time they were downloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS M...

Page 36: ...Resetting the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect t...

Page 37: ...e advantage of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By crea...

Page 38: ...ity associated with the client certificate 4 Check the box to enable IEEE 802 1X and click Save Note For authentication to work properly the date and time settings in the Axis product should be synchr...

Page 39: ...e for the NTP server a DNS server must be configured See DNS Configuration on page 41 Set manually Allows you to manually set date and time If using an NTP server select your Time zone from the drop d...

Page 40: ...ter 2 Locate the serial number S N on the product label 3 Open a command prompt and enter the following commands Linux Unix syntax arp s IP address serial number temp ping s 408 IP address Linux Unix...

Page 41: ...registered at AXIS Internet Dynamic DNS service for the product can at any time be removed Note AXIS Internet Dynamic DNS Service requires IPv4 Advanced TCP IP Settings DNS Configuration DNS Domain Na...

Page 42: ...Axis product is located on an intranet LAN and you wish to make it available from the other WAN side of a NAT router With NAT traversal properly configured all HTTP traffic to an external HTTP port in...

Page 43: ...he QoS settings are configured under System Options Network QoS Using DSCP Differentiated Services Codepoint values the Axis product can mark different types of traffic SMTP email To send email messag...

Page 44: ...re automatically selected For multicast streams only certain IP addresses and port numbers should be used Select Always Multicast Video to start multicast streaming without opening an RTSP session Bon...

Page 45: ...o Setup System Options Storage 2 Click SD Card 3 Click Unmount 4 The card can now be removed Format SD Card NO NO NOTICE TICE TICE Formatting the SD card will remove all data and recordings stored on...

Page 46: ...s product to receive data and send commands via TCP IP Daisy chain server Allows Daisy chain clients to communicate with the Axis product Select the desired Port Type from the drop down list For more...

Page 47: ...ver report creates a zip file that contains a complete server report text file in UTF 8 format Select the Include snapshot with default image settings option to include a snapshot of the product s Liv...

Page 48: ...et all settings including the IP address to the factory default values Note The installation and management software tools are available on the CD supplied with the product and from the support pages...

Page 49: ...re file to your computer The latest version of the firmware is available free of charge from Axis website at www axis com techsup 2 Go to Setup System Options Maintenance in the product s web pages 3...

Page 50: ...fault static IP address is also used by another device there may be problems accessing the product The product cannot be accessed from a browser Cannot log in When HTTPS is enabled ensure that the cor...

Page 51: ...64 images Ensure that your graphics card is using the latest driver The latest drivers can usually be downloaded from the manufacturer s website Lower frame rate than expected See Performance Consider...

Page 52: ...o cannot be recorded Check that the SD card is not write protected that is read only SD card cannot be mounted Reformat the SD card and then click Mount NO NO NOTICE TICE TICE Formatting the card will...

Page 53: ...s 60 mm lens Human 210 m 380 m 1030 m 1800 m Vehicle 630 m 1160 m 3100 m 5400 m Calculated with Johnson s criteria The detection range varies in different weather conditions Recognition range 6 px 7 m...

Page 54: ...3 DiffServ FTP CIFS SMB SMTP Bonjour UPnP SNMPv1 v2c v3 MIB II DNS DynDNS NTP RTSP RTP TCP UDP IGMP RTCP ICMP DHCP ARP SOCKS Wide range of PT heads supported PT driver is pre loaded This product incl...

Page 55: ...ge or file server Operating conditions Temperature 40 C to 60 C 40 F to 140 F Humidity 10 100 RH condensing Storage conditions 40 C to 70 C 40 F to 158 F Approvals EN 55022 Class A EN 50121 4 EN 61000...

Page 56: ...unt ball joint WFMCA AXIS T91A21 Stand AXIS T8120 Midspans 15 W 1 port AXIS T8123 E Outdoor Midspan Network cable couplers AXIS T8129 PoE Extender AXIS T8604 Media Converter AXIS T8640 Ethernet over C...

Page 57: ...both If the load on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider High image resolution and or lower compression leve...

Page 58: ...User Manual Ver M1 10 AXIS Q1931 E PT Mount Thermal Network Camera Date June 2014 Axis Communications AB 2014 Part No 57352...

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