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AXIS 213 PTZ
Troubleshooting
Checking the Firmware
Firmware is software that determines the functionality of the AXIS 213 PTZ. One of your first actions when
troubleshooting a problem should be to check the firmware version. The latest version may contain a
correction that fixes your particular problem. The current firmware in your camera can be viewed on the
page
Setup > Basic Configuration.
Upgrading the Firmware
When you upgrade the firmware with a file from the Axis website, your camera receives the latest available
functionality. Always read the upgrade instructions and release notes available with each new release,
before updating the firmware.
Note:
Preconfigured and customized settings will be saved when the firmware is upgraded (providing the features are available in the
new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and release notes available
with each new release, before upgrading the firmware.
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge
from the Axis Web site at
www.axis.com/techsup.
2. Go to
Setup > System Options > Maintenance
in the camera’s web pages.
3. In the
Upgrade Server
section, browse to the desired firmware file on your computer. Click
Upgrade
.
Notes:
• After starting the upgrade process, always wait at least 5-10 minutes before restarting the camera, even if you suspect the
upgrade has failed.
• Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.
• The
AXIS Camera Management
software tool can be used for multiple upgrades. Please see the Axis Web site at www.axis.com
for more information.
