MV500V SERIES (
VER. STD 0.6)
45
TROUBLESHOOTING
Problem:
•
I am unable to connect to the Internet. The Modem’s “Signal” light is
on and the “Connect” light is off.
Solution:
If you cannot connect to the Internet while the “Signal” light is on and the
“Connect” light is off, it could be that your connection type may not match the
ISP’s connection.
•
If you have a “static IP address” connection, your ISP must assign
you the IP address, subnet mask and gateway address. Please refer to the
section entitled “Alternate Setup Method” for details on changing this
setting.
•
If you are still unable to access the Internet after verifying these
settings, please contact your Service Provider Technical Support.
Problem:
•
I am unable to connect to the Internet. The Modem’s “Signal” light is
on and the “Connect” light is on.
Solution:
If the “Signal” light is on and the “Connect” light is on but you are unable to
access the Internet, it could be that third-party firewall software was installed
on the computer attempting to access the Internet. Examples of third-party
firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal
Firewall and Norton Personal Firewall.
If you do have firewall software installed on your computer, please make sure
that you properly configured it. You can determine if the firewall software is
preventing Internet access by temporarily turning it off. If the firewall is
disabled and Internet access works properly, you will need to change the
firewall settings to function properly when it is turned on.
Please refer to the manual provided by the publisher of your firewall software
for instructions on configuring the firewall to allow Internet access.
Summary of Contents for MV510
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