FAQ, Tips
Avira Professional Security - User Manual (Status: 23 Sep. 2011)
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8.
FAQ, Tips
This chapter contains important information on troubleshooting and further tips on using
your Avira product.
see Chapter
Help in case of a problem
see Chapter
Shortcuts
see Chapter
Windows Security Center
8.1
Help in case of a problem
Here you will find information on causes and solutions of possible problems.
The error message
The license file cannot be opened
appears.
The error message
Connection failed while downloading the file
... appears when
attempting to start an update.
Viruses and malware cannot be moved or deleted.
The status of the tray icon is disabled.
The computer is extremely slow when I perform a data back-up.
My firewall reports Avira Realtime Protection
and Avira Mail Protection
immediately after
activation.
AviraMail Protection does not work.
There is no network connection available in a virtual machine (e.g. VMWare, Virtual PC,
...) if Avira FireWall is installed on the host machine and the security level of Avira FireWall
is set to medium or high.
Virtual Private Network (VPN) Connection is blocked, if the security level of Avira FireWall
is set to medium or high.
An email sent via a TSL connection has been blocked by Mail Protection.
Webchat is not operational: Chat messages will not be displayed
The error message
The license file cannot be opened
appears.
Reason: The file is encrypted.
To activate the license, you do not need to open the file, but rather you save it in the
program directory. See also Chapter
License Manager
.
The error message
Connection failed while downloading the file
... appears when
attempting to start an update.
Reason: Your Internet connection is inactive. No connection to the web server on the
Internet can therefore be established.
