Avidsen IPC383-Mx, Manual

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EN
18
MOTORISED 960P WIFI IP OUTDOOR
CAMERA
G - FAQ
Symptoms Possible causes Solutions
Network configuration problem
Cannot connect to camera over
local network
Network/power supply issue Check your network and electrical
connections.
If your camera has an Ethernet
port which is connected using
WiFi, please connect your camera
temporarily to your box/router
using a network cable.
Check your camera's network
connection settings. Reset your
camera if it is no longer accessible.
Cannot connect to camera over
a 3G or 4G Internet link but it
works when connected to a
local WiFi network
Network configuration problem Check your device settings (box,
router, firewall)
Incorrect video settings Check the video settings and
reduce the quality if necessary
Your home Internet speed
is insufficient to support the
connection from your smartphone
/ tablet Check that the available bandwidth
exceeds 0.5M bits per second
(upload and download) in the case
of low quality display; or that it
exceeds 2.0M bits per second in
the case of high-quality HD
Poor quality or shaky image
Incorrect video settings Check the video settings and
reduce/increase the quality if
necessary
Movement detection is triggered
unnecessarily
Unsuitable movement detection
settings Reduce the sensitivity of
detection.
Move the camera.
When movement is detected, no
Push alert is received.
Unsuitable movement detection
settings Please check the configuration of
the camera, the push alerts and
the detection sensitivity.
The application is not authorised
to send a Push alert Please check your applications'
rights within your iOS application
Security and Privacy settings or
Android application parameters