AVGear AVG-UDATP4, User Manual

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AVG-UDATP4
8. Troubleshooting & Maintenance
Problems Causes Solutions
Color loss or no video
signal output
The Connection of the
cabling may be incorrect
or faulty Check whether the cables
are connected correctly
and in working condition.
Failed or loose connection
Make sure the connection
is secure
No Video output when
switching
No signal at the input /
output end
Check with oscilloscope or
multimeter if there is any
signal at the input/ output
end.
Failed or loose connection
Make sure the connection
is good
Input source has HDCP
while the HDCP
compliance is switched off.
Send command
/%[Y]/[X]:1. or change
HDCP compliance status
in GUI.
The display doesn’t
support the input
resolution.
Switch to another input
source or enable the
display to learn the EDID
data of the input.
Cannot control the device
via front panel buttons Front panel buttons are
locked.
Send command /%Unlock;
or select unlock in GUI
interface to unlock
Cannot control the device
via IR remote
Flat Remote Battery Change battery.
Faulty Remote
Send it to authorized
dealer for repairing.
Beyond the effective range
of the IR signal or not
pointing at the IR receiver Adjust the distance and
angle and point at the IR
receiver.
The IR receiver connected
to IR IN/ IR ALL IN port is
without carrier
Change for an IR receiver
with carrier.
Power Indicator remains
off when powered on Failed or loose power
connection Check whether the cables
are connected correctly
EDID management does
not work normally
Faulty HDMI Cable
Try another HDMI cable
which is in good working
condition.
There is a blank screen on
the display when switching
The display does not
support the resolution of
the video source.
Switch again.
Manage the EDID data
manually to make the
resolution of the video
source automatically
compliant with the output
resolution.