avertX ProConnect User Manual Download

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35146AR

How Do I View Exported Video Clips in AvertX Connect?

AvertX Connect allows you to view video clips exported during a search. These clips are stored in the Video

Archive and can be watched, shared, and downloaded.

1. Navigate to

connect.avertx.com

and login.

2. Click Video Archive.

3. Select the desired video clip, and then click the

Play

icon.

Note

If desired,

Share

the video clip. A URL will be provided with an access password which can then be

distributed to others.

Note

If desired, download the video clip to your default download location.

How Do I Enable Email Alerts and push notifications for Motion,

Sensor or Health Events?

Email Alerts and Push Notifications for motion, sensor and health alerts are set through the ProConnect NVR

and sent to the AvertX Connect cloud gateway for delivery. You will need

a valid AvertX Connect account

and

access to a web browser with an internet connection. For Push Notifications, you will also need the AvertX

Connect Mobile app.
Enabling events allows health alerts to be sent depending on the event and period of time:

•

Video Loss (after 6 hrs)

•

Recorder Not Reporting (after 12 hrs)

•

Recorder Not Recording (after 12 hrs)

•

Missing Hard Drive

Enable Sending Events to AvertX Connect:

1. Go to the

Setup

menu, and then the

AvertX Connect

tab.

2. Enter your AvertX Connect account’s

Email

and

Password

to link your NVR to AvertX Connect.

•

Select Send Health Events to AvertX Connect to enable motion alert.

•

Select

Send Event Images to AvertX Connect

to receive an image with the alert. Deselecting this

option reduces the amount of data sent if your network has bandwidth limitations.

Note

These options are selected by default when you register your NVR with AvertX Connect.

Summary of Contents for ProConnect

Page 1: ...ProConnect High Definition Network Video Recorder User Manual ...

Page 2: ...ess interruption or loss of business information even if AVERTX has been advised of the possibility of such damages or whether in an action contract or tort including negligence This software and documentation are copyrighted All other rights including ownership of the software are reserved to AvertX AVERTX and AvertX are registered trademarks of AVERTX in the United States and elsewhere Windows i...

Page 3: ... type of power source indicated on the label If not sure of the type of power supply to your home or business consult product dealer or local power company 3 Ventilation Slots and openings in the cabinet are provided for ventilation and to ensure reliable operation of the product and to protect it from overheating and these openings must not be blocked or covered The product should not be placed i...

Page 4: ... STATEMENT CAUTION Risk of Explosion if Battery is replaced by an Incorrect Type Dispose of Used Batteries According to the Instructions HANDLING Please retain the original shipping carton and or packing materials supplied with this product To ensure the integrity of this product when shipping or moving repackage the unit as it was originally received from the manufacturer Do not use volatile liqu...

Page 5: ...ditioning unit vent When this product is used in a humid location Do not use the recorder when moisture condensation may occur If the recorder is used in such a situation it may damage discs and internal parts Remove any CD discs connect the power cord of the recorder to the wall outlet turn on the recorder and leave it for two to three hours After two to three hours the recorder will warm up and ...

Page 6: ... should be given to supply connections other than direct connections to the branch circuit e g use of power strips FCC STATEMENT INFORMATION TO THE USER THIS PRODUCT HAS BEEN TESTED AND FOUND TO COMPLY WITH THE LIMITS FOR A CLASS A DIGITAL DEVICE PURSUANT TO PART 15 OF THE FCC RULES THESE LIMITS ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGAINST HARMFUL INTERFERENCE WHEN THE EQUIPMENT IS OPERAT...

Page 7: ... LA NORME NMB 003 DU CANADA OPERATION OF THIS DEVICE IS SUBJECT TO THE FOLLOWING CONDITIONS THIS DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE THIS DEVICE MUST ACCEPT INTERFERENCE RECEIVED INCLUDING INTERFERENCE THAT MAY CAUSE UNDESIRABLE OPERATION CABLES USED WITH THIS DEVICE MUST BE PROPERLY SHIELDED TO COMPLY WITH THE REQUIREMENTS OF THE FCC ANY CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED IN TH...

Page 8: ...Options 36 Support Tools local 37 To Enter Support Tools 37 Advanced Network Management 37 LIVE SCREEN VIEWING PANE 38 Navigation Bar 39 Right Click Menu 39 Customizing the Live Screen 40 How Do I Add Remove Cameras from The Live Screen Display 40 How Do I Collapse the Camera List 41 How Do I Manually Cycle Through Camera Views 41 How Do I Adjust the Grid of Camera Tiles in The Viewing Pane 41 How...

Page 9: ...xport Video from the Console with No OSD 54 How Do I Create an Archive 54 How Do I View an Archive 55 How Do I Export from an Archive 55 How Do I View Exported Video Clips in AvertX Connect 56 How Do I Enable Email Alerts and push notifications for Motion Sensor or Health Events 56 How Do I View the User Permissions for Account Types 59 How Do I Add Users to an Account 60 How Do I Update Recorder ...

Page 10: ...These recorders also utilize AvertX s Web Connect technology for single sign on roaming profiles and automated internet connectivity To learn more about the ProConnect recorder lineup visit AvertX com FEATURES AvertX ProConnect recorders include the following features Fully integrated with AvertX Connect Complete remote operation and administration with AvertX Connect Record up to 24 channels of I...

Page 11: ...ew system setup TURNING ON THE RECORDER 1 Turn on the monitor connected to your recorder 2 Use the power switch on the rear of the recorder to turn the recorder ON 3 The recorder will run a series of self tests If asked to respond to any messages follow the instructions carefully Startup is complete when the login screen is displayed TURNING OFF THE RECORDER 1 Click Setup and then click Power Off ...

Page 12: ...this manual Minimum Browser Requirements Recommended Browser Requirements 64 bit Windows 8 1 or 10 with DirectX support 64 bit Windows 10 with DirectX support 6th Generation Intel Dual Core i3 processor or equivalent 6th Generation Intel Quad Core i7 or equivalent 8 GB system memory 8 GB system memory 1366x768 Resolution Monitor 1920x1080 Resolution Monitor Latest versions of Google Chrome Mozilla...

Page 13: ...tX has improved our default camera password functionality with several new ease of use features in software version 2 4 The updates provide admin level users the ability to define a default camera password as well as the ability to see previously applied camera passwords Change the Default Camera Password 1 Click Setup System Settings General Settings 2 Scroll down to Default Camera Password 3 Cha...

Page 14: ...Add a camera s to the Camera List Advanced Launches Network Camera Manager Console Only Edit Sort Order Change the order the cameras will be displayed in local and remote clients Multi Camera Edit Delete cameras update images change recording types and other options to multiple cameras at once Sort By Order cameras by State Name Model or IP Address Search Search for a camera in the Camera List Del...

Page 15: ...ported cameras will automatically populate the manufacturer s default username and password when possible Manually Add a Camera Enter camera information manually to add it to the Camera List Refresh Refresh the camera list to reflect changes Add Selected Cameras Check the boxes to add the cameras selected from the Add Camera list to the Camera tab Camera Name The make and model of the camera IP Ad...

Page 16: ...tab click Cameras 3 Click Add Cameras then Manually Add Camera 4 Enter the appropriate connection information to add the camera including Protocol IP Address Port Manufacturer Model Username Password and Camera Name 5 Click Add Camera Note Cameras can be added using ONVIF or RTSP protocols If RTSP is selected the stream URLs need to be input manually Consult your camera manufacturer s documentatio...

Page 17: ...ion to in case of hardware failure or change in camera status IP Port Camera IP address and Port Number Clicking the IP address in a web browser allows direct access to the camera s web setup menu Username and Password Credentials to access camera Click to view Password Enable PTZ Autofocus Enable Pan Tilt Zoom PTZ capabilities If a camera does not have PTZ capabilities this option will be unavail...

Page 18: ...esolution and or frame rate camera video stream used when a motion event is detected Collect Motion Event Data This function collects motion event data when a continuous stream is recording and populates the events in Event Search Stream Configuration Remote Viewing This is where you designate what high medium and low quality streams are You can choose one of these as the recording stream and the ...

Page 19: ...ht and dark areas of the image White Balance Select Manual to adjust preset colors corresponding to natural or artificial lighting for the most accurate color representation WDR Wide Dynamic Range Select On to enhance details both in the foreground and background IR Function Activate the camera IR infrared lights if available for use with night time recording Shutter Select Manual to designate shu...

Page 20: ...d Select All Draws a full motion detection grid over the image Add Motion Area Draw individual motion detection grids Remove Motion Area Allows removal of motion detection grid areas within a grid Clear All Removes all motion detection area grids To Configure Motion 1 Click Setup then Cameras 2 Click the desired camera in the Camera List 3 Click the Motion tab 4 Click Add Motion Area or Remove Mot...

Page 21: ...n Enable Fisheye Support is checked Mount Type Change this setting to Wall or Ceiling based on installation of the camera Enable Advanced Configuration This option allows custom tuning of the center and diameter of de warping done by the software Adjusting the X and Y Center values changes the position of the warped image in regards to the position of the image as a whole The diameter value is use...

Page 22: ...er is restarted Audio Options 1 Check Record or Live Only to enable audio on a specific IP camera 2 Check Enable 2 Way Audio to both receive and transmit audio through the IP camera 3 Then click Save or Apply Note Audio must be enabled on the IP camera itself with the G 711 or AAC codec for ProConnect to record audio from the camera Check the manufacturers manual on how to enable audio on the IP c...

Page 23: ...k Setup and then Cameras 2 Click Advanced 3 Network Camera Manager will load and automatically scan for cameras 4 Select your desired cameras and DHCP and then click Apply 5 Click Exit to return 6 Follow the steps in the Add Cameras section to add the camera Adding Third Party Cameras Third party cameras may require installing a manufacturer camera discovery tool on a separate PC Once the camera d...

Page 24: ...l used to synchronize time across a range of computers or recorders to within miliseconds of each other All recorders shoud be set to the same NTP server to achieve this synchronicity To enable use of a Network Time Protocol NTP Server 1 Click Setup 2 Click Settings 3 In the General Settings tab check the Use NTP checkbox 4 Enter the URL of the NTP Server 5 Click Save Remote Assist Session The Rem...

Page 25: ... in to the Live window Users will have the ability to view live video and edit other settings that are typically available to all users in Live but will be required to log in with a valid account to access Search or Setup Retention Limit This option sets the maximum number of days that recorded video will be kept To enable Retention Limit 1 Select Enable next to Retention Limit 2 Enter the number ...

Page 26: ...Connect have an embedded digital signature This is used to validate that these items have not been tampered with To validate the files have not been tampered with you will need the following The image or video file you wish to validate The AvertX Digital Signature Verifier DSV The Certificate Thumbprint from the ProConnect recorder Note The DSV is a small utility that allows you to validate that t...

Page 27: ...o http activate avertx com b In the Licensing tab enter the Product Serial and then click Next c The Unlock Code will be displayed Write or copy the code Note You will need the System Serial Number and System ID displayed in the Settings Licensing tab to register your software or on the product label on the recorder 4 Enter the License Serial Number and the Unlock Code and then click Next Serial N...

Page 28: ... Update via Manually Selected File 1 Click Setup and then Settings 2 Click the Software Upgrade tab 3 Click Show More Options 4 Click Select File then navigate to the location of the ssp upgrade file 5 Click Install Note Do not leave this page until the update is complete Update via Custom URL 1 Click Setup and then Settings 2 Click the Software Upgrade tab 3 Click Show More Options 4 Click Specif...

Page 29: ... Existing Role 1 Click Setup and then click Settings 2 Click on the existing role you wish to edit 3 Edit the Name Description and Assigned Permissions list as necessary 4 Click Apply and then click Save Add Local System User 1 Click Setup and then click Settings 2 Click the Local Users tab 3 Click Add Local System User 4 Enter the appropriate user information and then designate a Username and Pas...

Page 30: ... To enable Bandwidth Management 1 Click Setup 2 Click Network in the menu and then click the Settings tab 3 Check Enable in the Bandwidth Management section 4 Enter a Max Bandwidth limit the recorder can use when sending video to remote clients 5 Check Add a time based exception and enter a time range and bandwidth limit if different than the default or determined bandwidth limit 6 Add Excluded Su...

Page 31: ...Resolution Check to ensure you can resolve DNS names 80 Outbound Check to ensure that network traffic can flow through port 80 443 Outbound Check to ensure that network traffic can flow through port 443 Power Over Ethernet Power Over Ethernet PoE allows you to disable automatic add and record for PoE cameras as well as power cycle individual ports which will reset the connected camera To disable P...

Page 32: ...vent class chosen in step 5 7 Select the source IP device in the Source drop down list Note You can setup multiple triggers by clicking the Add New Trigger button Setting Up an Action for a Previously Created Macro 1 Under Take this action select the desired schedule under the Schedule dropdown 2 Select the action type under the Type dropdown 3 Select the command for the action under the Command d...

Page 33: ...tton to copy a time range from a previous day 4 When finished click Save Note Always Never Weekdays and Weekends are default schedules and cannot be edited Holidays Add a Holiday 1 Click the Add a Holiday button 2 Type the name of the Holiday in the Name field 3 Select the Date from the calendar 4 Type the year of the holiday or leave the setting at 0 for recurring holiday 5 Click Save to save the...

Page 34: ...ssociation of a specific camera to a sensor Image Offset The delay between the start of a sensor event and the time an event is captured Invert State Inverts the state of the sensor Setting Up A Sensor 1 Enable a specific sensor by checking the box in the Enable column 2 Modify the ProConnect sensor number in the Sensor Number column if needed 3 To modify the sensor name type the new name into the...

Page 35: ...ociated Macros Shows any macros associated with a specific relay Duration The duration the relay will fire when activated Setting Up A Relay 1 Modify the relay number if needed by click in the Relay Number field and hitting backspace until cleared and type in the new number 2 Modify the relay name by selecting Relay Name field and hitting backspace until cleared and type in the new relay name 3 Se...

Page 36: ...x com and complete account registration You will receive an email from AvertX Connect to verify your email address Click the confirmation link To enable AvertX Connect on your recorder follow the instructions below 1 Click Setup 2 Click AvertX Connect under the Connection Settings section 3 Enter your AvertX Connect Username and Password 4 Modify the Recorder Name if needed this will be the label ...

Page 37: ...nt to the mobile device Log Files Log files are loaded or downloaded in this section Loading and Exporting Logs Browser Client Only 1 Click Setup then select Log Files 2 Select the Download All button 3 Use the arrow buttons next to Page 1 or scroll wheel to cycle through the system log pages Power Options Recorders can be powered off or restarted from the local interface however the Web Interface...

Page 38: ...routers need to be configured to forward traffic to the correct recorder Note Visit http portforward com english routers port_forwarding for instructions on how to open ports on your particular router 1 Complete the AvertX Connect cloud relay as instructed above in the Register ProConnect to Your AvertX Connect Account 2 Access the router used for internet communication and forward TCP port 80 to ...

Page 39: ...le OSD only Camera Tile Individual tile for viewing live video from one camera Viewing Pane Comprised of camera tiles and makes up the viewing space in the Live Screen Full Screen View live video in full screen mode PTZ Enable Disable control of Pan Tilt Zoom PTZ functions in live view Stream Designate the stream quality for cameras in the Viewing Pane View Drop down selection of Live video viewin...

Page 40: ...out View version and copyright information RIGHT CLICK MENU Right clicking on a live camera tile while viewing live or recorded video will display the right click options menu OSD On Screen Display resolution video format bit rate and frame rate Remove Camera Remove camera from the current Live Screen viewing pane Remove All Cameras Removes all cameras from the current Live Screen viewing pane Set...

Page 41: ...dd it to the Viewing Pane in an available camera tile Each subsequent camera clicked will be added to the next available camera tile OR 3 Drag one camera tile over in the Viewing Pane to swap their locations Add All Cameras Click and drag the Camera List header to the Viewing Pane to load all cameras in live Remove Camera 1 Right click in the desired camera tile to display the right click menu and...

Page 42: ...usted to show live video for 6 8 9 10a 10b 10c 13 17 25 camera tiles 1 In the Live screen click Grid 2 Click on the desired screen grid The screen grid will automatically apply 3 Adjust the camera tiles to display the desired cameras How Do I Adjust the Live Screen View The Live screen view affects the camera tiles and the aspect ratio format of the live video being displayed 1 In the Live screen ...

Page 43: ... PTZ 2 Select the PTZ camera 3 Hold the left mouse curser down on the video pane and drag the arrow icon to move How Do I Enable Fullscreen 1 In the Live screen click the Fullscreen icon 2 Click the Fullscreen icon again to disable How Do I Turn the OSD ON OFF The On Screen Display OSD shows the video resolution video format bitrate and frames per second on top of the live video feed The OSD can b...

Page 44: ...60 camera 1 On an applicable 360 camera tile right click to display the right click menu 2 Click 360 View Mode and then select a mode The camera tile will automatically update to reflect the selected 360 View Mode 360 Camera Dewarping Views Interactive dewarping method that allows for interactive video viewing click and drag cursor available to adjust the camera view across the entire 360 view 360...

Page 45: ...rch Only available through the ProConnect Web Interface Object Search Advanced object based search Only available through the ProConnect Web Interface How Do I Perform a Date Time Search Via a Recorder Date Time Search Bar Playback Controls Add Camera s to the Date Time Search Viewing Pane When the Search Screen is opened the cameras that were in the Viewing Pane in the Live Screen will appear how...

Page 46: ...e horizontal Timebar Search Bar 1 Click the Grid button 2 Click on the desired grid 3 Assign the available cameras to the desired camera tiles Perform a Date Time Search 1 Customize the camera tile grid in the Search Screen Viewing Pane if desired 2 In the Search Screen click the Date Time Picker 3 Select a date from the calendar and then designate a time if desired 4 Click Select 5 Click Play ...

Page 47: ...35146AR 46 How Do I Perform a Timeline Search Web Interface Only Camera List Search Timeline Search Bar Export Manager Export Timeline Search Thumbnail Search Camera List Event Search Object Search ...

Page 48: ... recorded video backward Pause Stop Pause Stop video playback Play Forward Play recorded video forward Skip Forward Move to the next frame of recorded video Playback Speed Control the speed of video playback Timeline Previewer Hovering over the timeline will show a preview of the recorded video Export Export recorded video as seen in the current search playback Date and Time Picker Use to designat...

Page 49: ...esired grid 3 Assign the available cameras to the desired camera tiles Perform a Timeline Search Customize the camera tile grid in the Search Screen Viewing Pane if desired Select a Date and Time from the Timeline Search Date Picker On the Preview Search Bar click the Timeline Search Date Picker Select the desired Date and specific time and then the timeline will update automatically Use the Play ...

Page 50: ...preview image and the play icon to review this video in Timeline Search Note Hitting the back button on the browser in timeline search will load the previous event search results when switching between the two Change to Thumbnail View 1 Click Details on Display As below the event table 2 Select Thumbnails from the menu 3 The event table will display as thumbnails Customize the number of thumbnail ...

Page 51: ...last thumbnail On Screen Display Toggle Toggle the on screen display on or off during search Video Interval Display of the exact start and end time for the designated interval Thumbnail Search Date and Time Picker Calendar display tool for choosing Thumbnail Search Dates Perform a Thumbnail Search 1 Select a camera from the Camera List Note Thumbnail Searches allow for only one camera displayed at...

Page 52: ...ing new thumbnails How Do I Perform an Object Search Web Interface Only Display As Display search results as thumbnails or as a list Columns Display thumbnail results in 1 2 3 4 or 5 columns Image Offset Change time of display results between 4 seconds and 4 seconds OSD Turn On Screen Display information On or Off Perform an Object Search 1 Under Cameras select a camera that displays the object to...

Page 53: ...d and managed remotely Export Snapshot Still Image Locally 1 In the Search Screen perform the desired Timeline Search 2 Click Save 3 In the Snapshot tab enter a Filename 4 Click Export Note Locally exported images are saved in the Downloads folder as JPEG files Export Video Clip Locally 1 In the Search Screen perform the desired Timeline Search 2 Click Export 3 Choose Single Export or Multi Export...

Page 54: ...ore information regarding viewing exported video clips see the How Do I View Exported Video Clips in AvertX Connect section 1 In the Search Screen perform the desired Timeline Search 2 Click Export 3 Designate the Duration Video Quality Video Resolution and Audio and click Next Note Larger Duration and higher Video Quality will result in larger video files 4 Type the desired Title and Description ...

Page 55: ...t the USB device 7 Enter the name of the archive in the Filename field and click Export Note Local Console archives provide a standalone Archive Viewer on export to a USB device How Do I Export Video from the Console with No OSD Video can be exported without the On Screen Display information 1 In the Search screen perform the desired Timeline search and then click the Save button 2 Select the Vide...

Page 56: ...supports exporting single camera MP4s locally 1 In the Search screen perform the desired Timeline search and then click the Export button 2 Select the Single Camera export icon 3 Specify the Start End time and Video Quality and then click Next 4 Select the Export Locally option and browse to the desired location and then click Export Snapshot The Archive Viewer supports exporting snapshots locally...

Page 57: ...t to the AvertX Connect cloud gateway for delivery You will need a valid AvertX Connect account and access to a web browser with an internet connection For Push Notifications you will also need the AvertX Connect Mobile app Enabling events allows health alerts to be sent depending on the event and period of time Video Loss after 6 hrs Recorder Not Reporting after 12 hrs Recorder Not Recording afte...

Page 58: ...event class 4 Select the source IP camera or sensor in the Source drop down list If no source is selected all cameras or sensors will trigger event notification Note You can set up multiple triggers by clicking the Add New Trigger button Create an Action 1 Select the desired schedule under the Schedule dropdown 2 Select the action type Send to AvertX Connect under the Type dropdown 3 Set the durat...

Page 59: ...ogin 2 Click on Manage Users in the Main Menu 3 Click on the user you wish to receive alerts 4 In the User Profile select Receive by Email or Receive by Push Notification or both for Health Motion Sensor and Vehicle and Person Detection Alerts 5 Click Save to complete The email address associated with this account will now receive alerts ...

Page 60: ...bled when the user connects to a recorder Search Recorder Video The Search video tab is enabled when the user connects to a recorder Export Share Video User can export and share video after performing a search 2 Way Audio User can enable 2 Way Audio on compatible cameras Activate Relay User can enable relays on associated cameras User Management Admins can access and change the account type of oth...

Page 61: ...permissions 1 Under Manage Users click Add New User 2 Enter the new user s First Name Last Name Email Address and Assign User Permission Admin Power User or User 3 Click Add New User Added users will be listed on the Manage Users page You can then click on a User listing to view details enable options and grant access to recorders ...

Page 62: ...e they can perform the update How Do I Download a Configuration File The Recorders page also has Configuration Files Configuration files are automatically uploaded from the recorder every seven days and after software updates You can manually download the Configuration File and import it to the recorder Manual backups can also be performed from the recorder System Settings Download a file and impo...

Page 63: ... On the Recorders page click the Connect icon 2 From the pop up window choose Local Connect to connect directly to the IP address of the recorder Note If the pop up window does not appear your connection will automatically default to the Standard connection Note If the two connection options are available but the local connection attempt fails you will have to manually select Standard from the pop...

Page 64: ...s The Videos page provides a list of saved videos The total Storage Used and Available is displayed above the list Hover over Preview for a thumbnail image of the video click View to playback the video or click Remove to delete the video ...

Page 65: ... from AvertX The information in this publication is believed to be accurate in all respects However AvertX cannot assume responsibility for any consequences resulting from the use thereof The information contained herein is subject to change without notice Revisions or new editions to this publication may be issued to incorporate such changes ...

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